Eastfield Medical Centre
14 High Street, Eastfield, Scarborough, North Yorkshire, YO11 3LJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor Repeat Prescription Service
by Anonymous - Posted on 15 October 2024
I cannot believe how difficult it is to electronically process repeat prescriptions. After ordering online I received some of my requested meds. After waiting almost 2 weeks the majority still hadn't appeared. I checked online which showed that there status was "undetermined". I then approached the surgery to be old that "they had got stuck in the system" (how in an electronic system they can get stuck is a mystery). I left the surgery believing that everything was sorted. I've just checked again and they now need to be reviewed by a clinician. I get that meds need to be reviewed but why can't the surgery or it's system notify me. I will be out of meds in a few days and am getting stressed as I will start to get withdrawal symptoms within a few hours of not taking them. Phoning is no good. Waiting 45mins is not unusual before giving up and the person answering is not always helpful. Their website is down so it's another trip to the surgery tomorrow and then probably back again for my review. I never used to have this problem. I am aware of other people having similar problems. Is the surgery short-staffed or has it too many patients on it's books. Either way, it's service is currently poor.
Visited October 2024
Eastfield Medical Centre has not yet replied.
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Review titled Well run surgery
Rated 5 stars out of 5
by HANNAH MC - Posted on 08 September 2023
I have been with this surgery for several years. Lovely staff, organised to manage patients well. Polite and kind doctors and nurses. Would, and have recommended it often.
Visited September 2023
Review titled Eastfield Medical Centre
Replied on 11 September 2023
Dear Hannah, Thank you so much for taking the time to feedback about our practice, we are so pleased that you find the practice to be well organised and that our staff are polite and kind. I will pass this feedback on to the staff here at Eastfield Medical Centre. Thank you again, Deborah (Assistant Practice Manager)
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Review titled Exceptional service
Rated 5 stars out of 5
by Julie Moss - Posted on 01 August 2023
My doctor referred me for a scan to be done by Yorkshire Health Solutions. From the initial text message and a phone call within an hour to book the appointment (given a choice of dates), to ringing up to check about parking at the centre (I live 20 min car drive away), to checking in at reception, to having the scans... everyone was so very helpful and professional. Whilst waiting for my appointment time (i was early), i glanced round an immaculate waiting area, no queuing at reception, everyone greeted on entry. A steady flow of patients coming in and out. Patients greeted by their practitioner. A patient having popped to the loo, told the receptionist there was no loo paper, within 5 mins someone appeared with some to replenish Very well run and managed centre with helpful and professional staff.
Visited August 2023
Review titled Eastfield Medical Centre
Replied on 01 August 2023
Dear Julie, Many thanks for taking the time to feedback and review your experience here at Eastfield Medical Centre. All our staff appreciated your comments. We are so pleased your time here at the surgery was a positive one. Thank you again.
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Review titled Unable to be seen
Rated 1 star out of 5
by Danielle - Posted on 29 August 2023
I called this morning to schedule the removal of my contraceptive implant and was advised they’re not booking those, and clinical appointments won’t be available until late October-early November. The receptionist, whilst polite, said that if it was something that needed sorting sooner, I should ring Northway clinic and request an appointment there. I called the number for Northway listed on Google, and the answer message advises that due to the Covid-19 pandemic, they aren’t offering face-to-face appointments unless it’s an emergency. There was no opportunity to speak to anyone. I tried another Northway number — this time from the NHS website, and the line goes dead immediately. I’m not entirely sure what to do beyond this.
Visited August 2023
Review titled Eastfield Medical Centre
Replied on 30 August 2023
Dear Danielle, Thank you for your feedback. I am sorry to hear that your experience with our practice hasn't reached your expectations. Please be advised that the number for Northway Clinic 01904 721111 is running for all patients, if you hold the line your query will be answered. If you are still struggling with contacting Northway clinic, please do contact the surgery again and we will see how we can help, as soon as we have capacity to run a contraceptive clinic we are actively calling patients on our list. If we can be of any further assistance, please do contact the surgery and we would be happy to help. Deborah Assistant Practice Manager