Eaton Wood Medical Centre
1128 Tyburn Road, Erdington, Birmingham, West Midlands, B24 0SYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No care
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2022
I rang up needing an appointment started the call at 8:00 got down to three in the que, line went silent and it cut me off, so I started again and was 22, finally got through to be told the there were no appointments left, I explained to them what had happened and they kept reiterating that they had no appointments I said it’s not for me it’s for my son who is 5 years old, she didn’t even care and just told me to ring back in the morning, or wait till phone lines switch to a different service, so I went to the urgent care centre as I knew my son wasn’t right, had to wait 4 hours with my son who was unwell, I was given a course of antibiotics. I was later informed by a gp that they should have offered me an appointment as my child was 5 and children 5 and under they have an obligation to see them
Visited November 2022
Review titled Eaton Wood Medical Centre
Replied on 24 November 2022
Dear Patient, thank you for your feedback. We are sorry to hear of the difficulties you encountered when trying to obtain an appointment today. If you would like us to investigate this further please email eatonwood@nhs.net and mark it for the attention of the Site Lead Officer who will investigate your concerns fully.
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Review titled Unprofessional
Rated 2 stars out of 5
by Mandy Jones - Posted on 14 October 2022
I attended Eaton Wood last night for my flu jab.there were 3 patients waiting in the waiting room though the car park was full and I had to park down the road. These were obviously staff cars as I saw there was a meeting going on. Reception was full of staff though only 1 woman seemed to be bothered to attend to patients as the others were having a party complete with balloons behind the glass along with 2 small children. While we waited ‘patiently’ the celebration continued seemingly oblivious to the fact our appointments had not been called. After 20 minutes I went back to reception ( sorry to interrupt the party) and asked whether I should be sitting down by the nurses rooms as I hadn’t been called and there was no sign of life. The same woman bothered to take me to the room but no one was there. She said the nurse might be in a meeting but would try to contact the nurse! After about 10 minutes I was eventually called. This was totally unprofessional behaviour in a doctor’s surgery ( or any place of work tbh) It’s an absolute nightmare to get an appointment in the first place and I just can’t understand why only 1 doctor was seeing patients and the nurses seemed to have no awareness that their patients waiting.I very much hope the practice manager will address these issues.
Visited October 2022
Review titled Eaton Wood Medical Centre
Replied on 14 October 2022
Dear Ms Jones, We are sorry to hear about the difficulties you encountered when you attended the surgery yesterday. We can advise that on most Thursday we have an extremely busy surgery and yesterday was no different with eight different clinics running. The clinical system we use allows us to check patients in and this instantly alerts the clinician that the patient has arrived. We have spoken to the clinician who administered your vaccine and they have informed us that the template we use to record the flu vaccinations was experiencing technical issues beyond our control, which caused a delay to their clinic. Thank you for your feedback regarding our reception team, we take all forms of where our service fails to meet expectations very seriously and your feedback will be discussed at our next practice meeting and implement any changes required. If you would like to talk to us further about your experience, please email Eatonwood@nhs.net and mark it for the attention of the Site Lead Officer, who will contact you directly.
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Review titled Well surgery needs improvement
Rated 1 star out of 5
by Anonymous - Posted on 28 September 2022
Just want to say a massive thank you, I know you can't name people on here which is a shame, but it's nice to know that there is still care and compassion shown when truly needed, when things aren't your fault , even though blamed and they help you out, so thank you This relates to a prescription request for a family member, it was dealt with badly, but i was then helped and sorted with care and compassion
Visited September 2022
Review titled Eaton Wood Medical Centre
Replied on 28 September 2022
Dear Patient, We are glad to hear of the great experience you had with a member of our reception team. Thank you for taking the time to give us the positive feedback. We look forward to helping you again in future.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 27 September 2022
This surgery seriously needs to be reviewed My dad's medication yet again was not done correctly, I request on the date it states, wait the 48 hrs as they state, but always when I go to collect, 'its still sitting with the doctor waiting ro be signed' Patients are running out of medication, as on average it can take them upto 2 weeks to sign off a prescription that is handed in, this is not acceptable at all, especially when you need the medication for long standing illnesses
Visited September 2022
Review titled Eaton Wood Medical Centre
Replied on 28 September 2022
We are sorry to hear of the problems you have when ordering your fathers medication. Our normal process is up to 72 hours from the date the medication is requested. We would be happy to look into your fathers record if you can please email eatonwood@nhs.net with your fathers details and mark the email for the attention of the Site Lead Officer, they will contact you and put in any corrective actions that may be required to stop any further issues.