Eden Medical Group
Port Road, Carlisle, Cumbria, CA2 7AJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Eden Medical Group.
Reviews
-
Review titled Worse Surgery Ever experienced
Rated 1 star out of 5
by Anonymous - Posted on 18 November 2022
Never answer the phone first time always on hold for at least 40 mins each time. Finally get through to be told sorry no appointments today and non to pre book. Is that a joke so how are we meant to see the doctor then. I’ve been suffering with peri menopausal symtoms for past year haven’t bothered trying to get into doctors went private and has cost me a fortune which I can no longer afford due to rising cost of living. It’s affecting my work and I can’t even see a doctor , told to call 8am each day it’s ridiculous. I don’t think they realise people work and don’t have time to sit on phone trying to get through at least three times before they even answer and then your told no appointments
Visited November 2022
Review titled Eden Medical Group
Replied on 09 December 2022
I am extremely sorry that you have cause for concern. Please contact the Practice and speak to Barrie Hyslop our Service Delivery Lead so we can obtain further information and help address your concerns. Many Thanks & Kindest Regards Eden Medical Group.
-
Review titled Incredible care
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2022
My son has had a lingering virus which I caught. It turned into a full chest infection so I phoned the surgery for an appointment. They were full during the week but directed me to a Saturday appointment at the hospital. From this appointment I got antibiotics and a blood test booked at the surgery within three days. My test results came back 24 hours later and a doctor phoned the same day as the results text to discuss the infection and the best next steps. In the same few days my son deteriorated and they saw him within 45 minutes of phoning (I phoned at 8am and was in the practice with him at 8.45am having him checked) we came out with antibiotics for him. The NHS is under immeasurable pressure and primary care is suffering more than any other part of the system. Although I had to try three times for my first appointment, I was seen and got what I needed. There are fewer GPs than ever and to have a surgery provide this level of service in the current climate is exceptional. We need to stop being angry with GP surgeries and start being angry with those causing the problems.
Visited November 2022
Review titled Eden Medical Group
Replied on 09 December 2022
Thank you for your kind words. The whole team work extremely hard to offer the best service we can, sometimes with limited resources. Your positive experience and feedback will be shared with all the staff.