Eden Medical Group
Port Road, Carlisle, Cumbria, CA2 7AJContact details and opening times
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Reviews
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Review titled Incredible care
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2022
My son has had a lingering virus which I caught. It turned into a full chest infection so I phoned the surgery for an appointment. They were full during the week but directed me to a Saturday appointment at the hospital. From this appointment I got antibiotics and a blood test booked at the surgery within three days. My test results came back 24 hours later and a doctor phoned the same day as the results text to discuss the infection and the best next steps. In the same few days my son deteriorated and they saw him within 45 minutes of phoning (I phoned at 8am and was in the practice with him at 8.45am having him checked) we came out with antibiotics for him. The NHS is under immeasurable pressure and primary care is suffering more than any other part of the system. Although I had to try three times for my first appointment, I was seen and got what I needed. There are fewer GPs than ever and to have a surgery provide this level of service in the current climate is exceptional. We need to stop being angry with GP surgeries and start being angry with those causing the problems.
Visited November 2022
Review titled Eden Medical Group
Replied on 09 December 2022
Thank you for your kind words. The whole team work extremely hard to offer the best service we can, sometimes with limited resources. Your positive experience and feedback will be shared with all the staff.