Eden Park Surgery
194 Croydon Road, Beckenham, Kent, BR3 4DQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Did nit expect this…
Rated 2 stars out of 5
by Anonymous - Posted on 09 August 2024
Booked in for Asthma assessment with a nurse. Turned up 5 mins early and sat in the waiting after seeing the very helpful receptionists. 25 minutes later, and 20 minutes after my appointment time, and as I had only seen 4 people come and go in my time there, three of which were having blood tests with a different nurse, I asked reception if I would still be seen today. They went to speak to the nurse to find out what the situation was, and a couple of minutes later I was called in. I said hi to the nurse and asked how she was, the answer was short. There was no eye contact and I had to help myself to a seat. I was then asked if I had just finished work. I said no, I was working in my garden. The reply was oh, I thought you were in a hurry. This took me back, as still no eye contact at this point. I explained that I was not in a rush, but did not have a lot if time and was already 20 minutes past my appointment slot. Again, I thought this was a fair statement, bearing in mind no-one had come or gone except people seeing another nurse. The nurse then proceeded to explain she had been seeing someone else. I queried that as I had not seen anyone leave her for 15 mins. She then took some time to look up the appointment time that only then confirmed what I had seen. Still no recognition of the situation from the nurse. When I queried if a 15 minute gap between patients was normal, I simply told yeah. At this point, and as I had already completed the online questionnaire, sent to me the same day, I could feel I was getting annoyed so I said I would leave my appointment for now, the reply was okay. I am not sure if this person was having a bad day or just doesn’t care, but this isn’t what I expected from a doctors’ surgery, and one I have been going to for 28 years. Again, the front desk have been helpful, but this kind of service off the back of a most annoying automated phone service, is not helping me have much confidence in the levels of support for patients at this surgery.
Visited August 2024
Eden Park Surgery has not yet replied.
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Review titled Poor management
Rated 1 star out of 5
by Anonymous - Posted on 15 August 2024
I tried to get support for my son due to lack of response from the outpatient service and I asked the surgery for help but they didn’t want to help. It was just too much trouble do them. I ask told them I struggled with internet and so couldn’t complete form and they just repeated that this was the system. The reception and management are poor here, very bureaucratic and inflexible. They are obstructive and now that the system for appointments is computer based they have got worse. They ignore emails and requests to speak to office manager or admin team is not followed through. There is no human contact. It is a shame as the doctors are very good. It is just badly managed as a service.
Visited August 2024
Eden Park Surgery has not yet replied.
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Review titled online system
Rated 5 stars out of 5
by T.L. - Posted on 24 July 2024
I have made several appointments to speak with my GP via the online portal 'contact us' option on their website, I found this method effective, on both occasions a response was received (a call and not a video call) within the same day due from my GP, in my case within the hour. My GP was very thorough with questions and the call was not rushed. A prescription was pinged to my local chemist whilst on the phone. It is simple to use and quick, you can type freely your symptoms as it's not a dropdown box exercise, there is an option to attach a photo if you have a physical injury. I was unwell but did not find this daunting, the steps are easy to follow, this is a much better option than to try get through to the receptionist by calling, making the earliest appointment possible and making your way to the surgery to feel hang around in the waiting room feeling very poorly. 10/10.
Visited July 2024
Eden Park Surgery has not yet replied.
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Review titled Very rude new reception staff
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2024
My GP made an appointment via the online system that is now in place to see me ( there is no option to speak to the receptionist and to book an appointment any longer). I made sure I followed all steps and made my appointment. When I came to the surgery the receptionist said that I don’t have an appointment. I showed them a message. The other receptionist started arguing with me, almost telling me off. I asked her not to barge into my conversation and that I don’t need her rudeness. I informed GP of the receptionist’s rudeness and she apologised. They really have to train the new staff how to speak to patients with respect. I didn’t catch the name of the receptionist.
Visited July 2024
Eden Park Surgery has not yet replied.
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Review titled Really helpful admin team
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2024
Today I phoned the surgery early morning about my husband's medical prescription which is not straightforward. The member of the admin team I spoke to was very helpful. She contacted the duty doctor and the matter was resolved by lunch time and I was able to collect the prescription. I'm very grateful for the help I received.
Visited June 2024
Eden Park Surgery has not yet replied.
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Review titled They never answer the phone
Rated 3 stars out of 5
by Anonymous - Posted on 06 November 2023
On four different occasions I have called on average 8 (Eight) times per session, (which is logged on my phone records with my Mobile company) to get through to the Surgery. Twice I have had to physically go into the surgery and on entering I was still calling only to find no one on the phone, but yet getting any engaged single on my phone! The is so frustrating and to add insult to injury, it was the GP who asked me to call and make a phone appointment, which the GP did through text messaging, which I did and I am still awaiting that call after making the appointment some 2 weeks ago! I am an Ex-Complaints Manager so not impressed at all.
Visited November 2023
Eden Park Surgery has not yet replied.
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Review titled Rude receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 03 November 2023
Called to ask for doctor to call me at some point during the day. I was told very abruptly by a receptionist that they do not offer this service. I tried to explain that I have had a doctor call me back on numerous occasions over the years I’ve been with them. The receptionist became very defensive and told me there was no appointments and I’d need to call back Monday and come in to the doctors. Extremely rude staff on the front desk of the surgery is not a good thing.
Visited November 2023
Eden Park Surgery has not yet replied.
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Review titled Flu Vac
Rated 4 stars out of 5
by Anonymous - Posted on 16 September 2023
My experience of my recent flu vaccination has been so positive and pleasant that I want to say thank you. From the first arranging the appointment on the phone, to the friendly welcome at the surgery, the smooth handling of procedure for patients, and general helpfulness, all was done with grace and good humour . Thank you.
Visited September 2023
Eden Park Surgery has not yet replied.
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Review titled Thank you all at Eden Park Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2023
Saturday I had vertigo very bad, room going round and round. I had this in the past and recently had a blood pressure test. Alls well with that. I phoned the surgery up and requested some tablets which I previously had. Well done to the reception lady ,who said she will see what she can do. I have just had a knock on my front door. Lovely man delivery my tablets. Thank you all.
Visited April 2023
Eden Park Surgery has not yet replied.
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Review titled Great E consult system
Rated 5 stars out of 5
by Kate MM - Posted on 29 October 2022
I find the E consult system very efficient and convenient. I was able to detail my history, problem and upload a photo, from this I had a telephone consultation that completely met my needs. This was very convenient fitting in with my work and appropriate- I didn’t need to be seen face to face. When members of my family have needed to be seen in person this has been offered and it is incredibly efficient to triage the work that doesn’t need us to turn up in person both for us and for the NHS. This is a very well organised practice that also employs kind staff who care about their patients. I feel in very safe hands. Thankyou!
Visited October 2022
Eden Park Surgery has not yet replied.