Edenbridge Med Practice
Edenbridge Memorial Health Centre, Four Elms Road, Edenbridge, TN8 6FYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 3 stars out of 5
by Peter Waddacor - Posted on 09 June 2023
Having read previous complaints about the quality of service at reception, I would like to say that the booking system worked perfectly and everything was according to schedule for my blood test. And when requesting the results over the phone some 3 weeks later, I went from number 3 in line to being answered within a minute or so. The receptionist was extremely polite and helpful; she gave me the results at high level (all normal) and said she'd print out the full results which would be in an envelope for collection, which it was. So no complaints.
Visited June 2023
Review titled Edenbridge Med Practice
Replied on 13 June 2023
Thank you for taking the time to tell us about your positive experience, which will be shared with our hard-working reception and admin teams. Best wishes
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Review titled Not fit for purpose.
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2023
After a stay in hospital I was advised to book a blood test asap on my return home. Rang the surgery - I was 12th in the queue. After a 55 minute wait the receptionist told me I couldn't book a blood test without my GP requesting it. I asked if the doctor could phone me so I could ask her to request it. No - there were no more telephone consultations available. I should ring back tomorrow in the hope of a telephone consultation. So 1 hour 10 minutes wasted and nothing achieved. Also tried to book an appointment to see my doctor. No appointments available for 1 month. This surgery is not serving the community and is not fit for purpose.
Visited May 2023
Review titled Edenbridge Med Practice
Replied on 09 June 2023
We are sorry to hear you had a frustrating experience trying to book a blood test. On most occasions we are able to carry out blood tests requested by third parties such as hospitals and clinics but occasionally this does require a GP consultation first. If you are able to contact the practice manager in writing with your details we would be happy to look into whether we could have been more efficient in this case. While we appreciate your frustration we would comment that we strive to provide an excellent service to all patients, with many hundreds of effective and compassionately delivered appointments every week, despite very difficult circumstances caused by ongoing economic challenges to the health service as a whole. You may wish to consider using the online consulting service “econsult” via the surgery website which allows to you request online consultations and manage administrative queries, within regular opening hours, without the need to wait on the telephone. Best wishes