Edenbridge Med Practice
Edenbridge Memorial Health Centre, Four Elms Road, Edenbridge, TN8 6FYContact details and opening times
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Reviews
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Review titled Not fit for purpose.
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2023
After a stay in hospital I was advised to book a blood test asap on my return home. Rang the surgery - I was 12th in the queue. After a 55 minute wait the receptionist told me I couldn't book a blood test without my GP requesting it. I asked if the doctor could phone me so I could ask her to request it. No - there were no more telephone consultations available. I should ring back tomorrow in the hope of a telephone consultation. So 1 hour 10 minutes wasted and nothing achieved. Also tried to book an appointment to see my doctor. No appointments available for 1 month. This surgery is not serving the community and is not fit for purpose.
Visited May 2023
Edenbridge Med Practice has not yet replied.
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Review titled Unfit for purpose
Rated 1 star out of 5
by Julie - Posted on 30 November 2022
Called today to be met with the usual condescending, sarcastic receptionist trying her best to make me disclose my confidential medical information which I would only ever share with a GP. She then diagnosed a telephone call would be the best thing despite my request to see a Doctor in person! However, this call could come at anytime so completely unsuitable for a working person such as myself. Given the outcome of the pointless telephone call would be a visit to the surgery to see a GP (which is what I had called in a futile attempt to arrange), I decided to decline and visit the minor injuries clinic in Edenbridge instead (they are brilliant where the surgery are very much not). In 7 years living in Edenbridge I have not once met the GP which the reception team insist is my GP and the only one I am allowed to attempt to book an appointment with. My attempts and those of family members are consistently blocked by the rude reception team. I am beginning to wonder if the GP in question is in fact a mythical creature...
Visited November 2022
Review titled Edenbridge Med Practice
Replied on 23 October 2023
Dear Julie, thank you for the feedback and please accept our apologies for the late response. We are sorry to hear about your frustrating experience in trying to book an appointment. We accept that the system for making appointments has been over-stretched for some time, and following consultation with our Patient Participation Group, we recently launched a new online booking system which can be accessed via our website. We hope you will see improvements in getting access to the medical care you need from the surgery from now on. Best wishes
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Review titled Telephone contact with surgery
Rated 2 stars out of 5
by Stephen WHITTAKER - Posted on 15 November 2022
This afternoon I tried to contact the surgery to get blood test results after waiting 15minutes was told I was number 1 in the queue only to then be cut off, I then rang back but was told I was then 7th in the queue so gave up. As there is no longer a specific number to press for results as there used to be I pressed for the secretary's and got through but was told they could not help me with blood test results and would I hold music was then played for 2-3 minutes before I was cut off again at that point I gave up. This is not the first time this has happened and I cannot tell you how frustrating it can be. I have to say the whole practice seems to be broken not by the medical staff who are excellent when you finally get to them but the administration is appalling and needs to be reviewed as it is failing the community.
Visited November 2022
Review titled Edenbridge Med Practice
Replied on 23 October 2023
Dear Stephen, thank you for taking the time to offer your feedback and please accept our apologies for the delay in replying. We are unclear why you were unable to access the results number, as this is still in action, however the experience sounds extremely frustrating for you, for which we are sorry. We have recently invested in updated telephony which is proving better at managing the large demand. We have also launched an online booking system which is freeing up capacity on the telephone lines. If you continue to experience difficulties please do not hesitate to contact our practice manager to discuss this further. Otherwise, we hope that with our improved systems you will have considerably smoother interactions with the practice going forward. Best wishes