Edith Cavell Practice
41A-41C Streatham Hill, London, Greater London, SW2 4TPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 26 December 2022
I would strongly discourage anyone from joining this practise. It’s virtually impossible to get an appointment to see a doctor; you can easily spend an hour or more on hold only to be cut off by the unhelpful reception staff or told there are no appointments left. The app they ask you to use is just as useless. I have two children under 2 years of age and have had awful experiences with both of them-my 1 year old was passed off as having Covid despite being limp, having a high temperature and vomiting. The doctor didn’t check his throat, ears, chest etc - just said it was covid and told me to give Calpol. 12 hours later we ended up in A&E where he was instantly checked properly and we were told he had tonsillitis and a kidney infection. He was given hospital treatment for a week after. My newborn baby recently needed antibiotics and I was told the doctor had sent a prescription to the pharmacy. 24 hours later the prescription was still not there and after trying to get through to the surgery for 2 hours I eventually walked to the surgery to ask where my daughter’s prescription was. It transpired that the doctor had forgotten to write the prescription, but the receptionist was incredibly rude and kept suggesting it must have somehow been my mistake. I recently moved surgeries and can’t believe the difference - I can get a same day appointment easily, the hold time on the telephone is less than 5mins and the doctors are thorough, professional and reassuring. The only thing I would say is that my experience with the nurses at Edith Cavell was only ever positive. Other than that I think it’s a terrible GP practise.
Visited November 2022
Edith Cavell Practice has not yet replied.
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Review titled uncaring about patients
Rated 2 stars out of 5
by Anonymous - Posted on 07 October 2022
I came to Edith cavell with severe headaches and vomiting, and was turned away at an appointment without even being checked over, due to me being “young and fit”
Visited October 2022
Edith Cavell Practice has not yet replied.
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Review titled Staff at reception Unhelpful and unsympathetic
Rated 3 stars out of 5
by Anonymous - Posted on 20 October 2022
I’ve been a patient at this practice for many years and the staff at the reception have always been challenging. It’s difficult to get appointment with the doctors and the reception staff make it even harder by being challenging about rules and gatekeeping. the doctors on the other hand are very good. You are never able to get urgent appointments unless you are willing to hang on the phone for over 60 minutes. Doctor iq has its benefits but appointments get taken up early morning so unless you live a life with zero responsibilities good luck getting an appointment through the app!
Visited October 2022
Edith Cavell Practice has not yet replied.