Edith Cavell Practice
41A-41C Streatham Hill, London, Greater London, SW2 4TPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unhelpful practice
Rated 2 stars out of 5
by Anonymous - Posted on 19 April 2024
We called the surgery today as my niece was very unwell and had to be collected from school. She is registered with the surgery so we called. We were kept on hold for a long time and when we finally got through were told to call 111. The receptionist did not once ask for my nieces details. They did not obtain any information as to her age. I know having worked in the NHS for over 10 years that this is not good practice. Based upon the symptoms we described the receptionist should have been alot more helpful. When we called 111 we were told to take niece to A&E after a lot of screening questions. We were told there are no GPS or urgent care centres with appointments.
Visited April 2024
Review titled Edith Cavell Practice
Replied on 17 September 2024
Dear Patient, Thank you for taking the time to provide us with feedback. I am sorry your experience at our practice was not as positive as we would hope, I will pass this on to our team and Please feel free to contact the surgery on 0207 062 7870 if you wish to discuss your concerns further. Kind regards, Practice Manager
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Review titled Failing Practice
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
I've been registered with Edith Cavell Surgery for more than 4 years. The service has never been good, but has now reached an all-time low. It feels as if I don't actually have a gp nor any access to healthcare. The surgery is going to great lengths to be as inaccessible to patients as possible and seems entirely unconcerned with providing effective health outcomes. The surgery insists on using the Dr Iq App for arranging appointments, requesting medications, and managing basic enquiries. However, the app is almost always "unavailable" meaning once a certain daily limit has been reached, it blocks users from taking any action. Whomever is reviewing, triaging, and allocating the requests that do go through consistently fails to read such requests closely; requests are repeatedly mishandled and closed without any effective resolution. The focus and measure of the surgery is clearly on task completion and box ticking rather than quality of care, accuracy, and efficiency. Calling the surgery is not any better. It is nearly impossible to get through, and, while on hold, one must endure endless reminders and encouragements to use the Dr Iq app. If the app worked, calling wouldn't be necessary. The calling menu now seems to have been updated and puts callers through a loop of pointless menu options that always seem to conclude with "try again later". When one does get through, staff try their best to help, but lack sufficient knowledge and training to be helpful; I've consistently been provided with contradictory and false information. I have been trying to resolve a specific administrative issue for 6 months without success. I am resigned to the fact that I will need to go to the surgery in person and stay there until someone qualified sorts things out. Once sorted, I will be changing surgeries as I have lost all confidence in this surgery, their competence, and their ethics.
Visited May 2023
Review titled Edith Cavell Practice
Replied on 17 September 2024
Dear Patient, Thank you for taking the time to provide us with feedback. We will take this onboard and feed it back to our team at Edith Cavell Surgery. Kind regards, Practice Manager
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Review titled Worst ever
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2023
booking appointments is impossible. they tell you to use a online booking system they ask an appropriate time to call and decide to call whenever . they don’t care if you have other things going on . example. work/children doctors are rude and dismissive . receptionist , will leave you calling for 1 hour even though you are “number 1” in the calling queue . ridiculous , if you don’t want to answer calls don’t be a receptionist.
Visited April 2023
Review titled Edith Cavell Practice
Replied on 17 September 2024
Dear Patient, Thank you for taking the time to provide us with feedback. I am sorry your experience at our practice was not as positive as we would hope, I will pass this on to our team and Please feel free to contact the surgery on 0207 062 7870 if you wish to discuss your concerns further. Kind regards, Practice Manager
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Review titled Not impressed
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2023
Terrible staff member. Left myself & another person waiting an unacceptable amount of time to make an appointment after they & I walked to the surgery to make said appointment. The person on duty for 25 minutes sat looking at a screen fingers not moving. A woman who had arrived before me complained about her treatment at the whim of the staff member. I sat there & watched this scene somewhat stunned. Is that what's called reception?
Visited March 2023
Review titled Edith Cavell Practice
Replied on 17 September 2024
Dear Patient, Thank you for taking the time to provide us with feedback. We will take this onboard and feed it back to our team at Edith Cavell Surgery. Kind regards, Practice Manager
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Review titled Doctor dismissed my symptoms and concerns
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
I have had nausea, stomach cramps, temperature and irregular bowel for 2 weeks. After explaining my symptoms the doctor said I had too many symptoms and I had too select one do I wanted him to deal with. It felt like he wanted me off the phone as soon as possible. He told me to log an issue in a fortnight if I still had problems. I'm likely going to pay to see a private doctor as I'm not confident in the diagnoses.
Visited March 2023
Review titled Edith Cavell Practice
Replied on 17 September 2024
Dear Patient, Thank you for taking the time to provide us with feedback. I am sorry your experience at our practice was not as positive as we would hope, I will pass this on to our team and Please feel free to contact the surgery on 0207 062 7870 if you wish to discuss your concerns further. Kind regards, Practice Manager