Ednam Road Surgery
14 Ednam Road, Goldthorn Park, Wolverhampton, West Midlands, WV4 5BLContact details and opening times
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Reviews
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Review titled Reception staff rude
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2024
Called for a Emergency appointment for a child. Seen by a pharmacist although requested a doctor. Have an appointment on Friday. He sends a prescription to the wrong chemist. Go to our nominated chemist to be told there's nothing sent and the doctor surgery had closed by then.. Call doctors on Monday and was told yes the prescription has been sent. Go to chemist again. Nothing sent still. Call doctors and was told its been sent might have been delayed. Waited a day to be sure. Go chemist nothing there. Call doctors, reception staff beginning with S can't find patient on the system, asked her to search by name then. Her computer crashes(lies) asked me again for name dob. She's now found her. She then goes on to say 'they have sent it to wrong chemist asked to her send to out normal chemist. She goes on to say you have to wit 48hrs. I asked to speak to manager. There's no manager on site or available to speak to. Puts me on hold, then she comes back oh il get it sent tomorrow. Told her to ask doctors as they should rectify there mistake. She goes on to say we'll if its urgent you should go to where ever they sent it. Told her why do you think we have a nominated chemist, not because its convenient more like where you have sent it never have anything in stock. So send it the right chemist. Puts me on hold after huffing and puffing and says she can send it but it will be 6pm. Told her to tell Dr the chemist closes at 6pm. So they need to send before they close. She huffs again and says right its protocol to wait 48hrs. There's 2patients waiting so you get what ever and whenever. Told her to get manager as they need to rectify there mistake. She is very rude and has no right to speak to anybody in that tone especially when the person is frustrated waiting since Friday. Management needs to train this girl as she's lacking in people skills.
Visited November 2024
Review titled Ednam Road Surgery
Replied on 25 November 2024
I apologise for the problems you encountered regarding your child's prescription. Your comment will be addressed by Management Thank you for bringing this to our attention.
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Review titled Great practice
Rated 5 stars out of 5
by Jacqueline - Posted on 02 September 2023
My first appointment since I moved house and Gp practice . Doctor was absolutely fantastic. Listen to my problems , I felt I wasn’t rushed and he was very caring and helpful. Reception staff were very good.
Visited August 2023
Review titled Ednam Road Surgery
Replied on 06 September 2023
Thank you Jacqueline for your comments, very much appreciate. Our Doctors and reception staff value our patients and it is good to have a positive review.