Elbury Moor Medical Centre
Fairfield Close, Worcester, Worcestershire, WR4 9TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling attitude
Rated 1 star out of 5
by Anonymous - Posted on 05 May 2023
I have found the staff at Elbury Moor to have a terrible attitude. Patients are treated like an inconvenience. The reception staff are more interested in telling you how busy they are than actually dealing with your problem, they only want to tell you what they cannot do, not what they actually can do to help. Also had a bad experience with one of the ANPs who was dismissive, patronising and unsympathetic.
Visited May 2023
Review titled Elbury Moor Medical Centre
Replied on 22 May 2023
I am very sorry to read of your experience with our Practice as this is certainly not our intention. I would be grateful if you could make contact with the Practice Manager who would like to discuss the concerns you have raised directly with you.
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Review titled Patient Participation Group
Rated 5 stars out of 5
by Bryan Coates - Posted on 30 April 2023
I have just taken part in the most recent meeting of the Elbury Moor Patient Participation Group. This group meets regularly to discuss all issues relating to medical treatment of all patients registered at the Surgery. The Practice Manager, ably assistant by her Assistant Manager and the Practice Pharmacist, provided excellent information regarding a number of important issues. The telephone system, patients failing to attend their appointments and the review of prescribed medications were all discussed in depth. Thank you to the Practice Manager and her staff for their professional input, advice and extremely helpful comments. Very well done to all concerned.
Visited April 2023
Elbury Moor Medical Centre has not yet replied.
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Review titled No appointment
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2023
Put on HRT causing shortness of breath Insomnia been trying to get back into the doctor's for 2 weeks to sort out shortness of breath and insomnia have pins and needles in feet and hands pain in back and shoulders but was told it's carpal tunnel carpal tunnel doesn't affect feet can't get back into doctors keep them about feet some days I can hardly walk but still cannot get an appointment I've tried online appointment totally ignored call yesterday about the breathlessness receptionist said HRT prescription is in the chemist and then hung up regardless that it's the HRT that is causing the breathlessness I would like to see one of their elusive rare commodities a doctor before I die are the receptionists employed to act as a buffer to ensure the least amount of appointments are made because I'm sure breathlessness difficulty and walking and pain should qualify me for an appointment rather than being hung up on if you can use another surgery I would suggest you do so
Visited March 2023
Review titled Elbury Moor Medical Centre
Replied on 17 March 2023
I am very sorry that you feel we have not responded to your request for an appointment. You have been given an appointment and we have tried to contact you on 3 occasions by your preferred method of contact with details of this with no response from you. Please feel free to contact the Surgery to discuss your concerns.
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Review titled Great Medical Care
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2023
The doctors at Elbury Moor could not have been more helpful providing a most caring and thorough treatment and assessment of my mothers medical needs after a recent fall. They were so supportive and helpful going that extra mile for her. Thank you
Visited February 2023
Elbury Moor Medical Centre has not yet replied.
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Review titled Extremely Satisfied Patient
Rated 5 stars out of 5
by Joan Coates - Posted on 26 February 2023
The treatment I received from the practice was very fast and effective. The doctor gave me a full examination and recommended further investigations, which have been booked to be carried out at the surgery. The reception team and manager were very efficient in contacting me with the appointments. The Practice manager has been very helpful in expediting my treatment plan. I am very satisfied with the care I am receiving for my illness.
Visited February 2023
Elbury Moor Medical Centre has not yet replied.
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Review titled Superb Administration
Rated 5 stars out of 5
by Grateful Patient - Posted on 17 February 2023
I have been a member of the Elbury Moor Patient’s Forum since it was formed at Lowesmoor Surgery. At present, we meet on a regular basis to discuss the running of the Practice. Over the last few years the excellent Practice Manager has provided first class information and detailed advice to its members. Recently, the Manager concerned has also organised a series of highly professional sessions for both Covid and Flu Vaccinations. Such efforts, on behalf of all the patients, should be fully recognised and applauded. Very well done indeed.
Visited February 2023
Elbury Moor Medical Centre has not yet replied.