Eleanor Cross Healthcare
Delapre Medical Centre, Gloucester Avenue, Northampton, Northamptonshire, NN4 8QFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolutely horrible practice
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2023
Zero respect for the patient. Zero interest to improve things. Superior attitude all the time from the reception team. Every appointment needs to be done through Anima which is only working for a few minutes every day, the staff refuses to make phone appoinments, so unless you are free at 8 sharp in the morning, but also sick, and quick on your phone and laptop (it's a rat race) you won't get help easily from your surgery. You'll be told to call 111, and surprise-surprise, 111 will ask you to call the surgery back. And the surgery might simply tell you you'll get a call back. At some point... I wouldn't recommend this surgery to anyone.
Visited December 2023
Review titled Eleanor Cross Healthcare
Replied on 09 September 2024
We are sorry to hear you had a poor experience at the surgery. It is very difficult to reply to anonymous posts with anything meaningful, so perhaps you would like to contact us to provide more details, so we can investigate the problem in greater detail. The GP Partners have instructed the staff to either take a history or get the patient to use Anima (which takes the history), so triage can take place to ensure those in most clinical need of an appointment are given priority, so the staff are only doing at they have been instructed. When demand for appointments exceeds availability, asking NHS 111 to vet/triage the calls is common practice in the current climate.
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Review titled Gets bad press
Rated 4 stars out of 5
by Anonymous - Posted on 09 June 2023
this practice has had some bad reviews but i can honestly say that i have always had a pleasant experience. Previously it was hard to get through in the phone and the online process is ok but recently i have been called back quickly & a plan made. Definite improvements - good that there is always the option of Whitefield's if needed.
Visited June 2023
Review titled Eleanor Cross Healthcare
Replied on 09 September 2024
Thank you for your feedback regarding the positive experience you had, we appreciate the time you have taken to leave a review.
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Review titled I dont recommend this surgery.
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
I have a lot of bad experience at this surgery, but I will write one. To make kids appointment need to use anima, without anima you can not make appointments. On anima you can send message from 8:00 am to 8:03 am after 3 minutes they are fully booked. How is this possible?this happend every single day
Visited May 2023
Review titled Eleanor Cross Healthcare
Replied on 09 September 2024
We are sorry to hear you had a poor experience at the surgery. It is very difficult to reply to anonymous posts with anything meaningful, so perhaps you would like to contact us to provide more details, so we can investigate the problem and hopefully provide you with the assistance you require.