Elgar House
Church Road, Redditch, Worcestershire, B97 4ABContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Elgar House.
Reviews
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Review titled Very good Practice
Rated 5 stars out of 5
by Bob Birkett - Posted on 23 May 2024
I had a routine blood test with the nurse. She was pleasant to talk to, and efficient with the procedure. She was someone I hadn’t met before, but I would gladly go to her next time I need the test.
Visited May 2024
Review titled Elgar House
Replied on 28 May 2024
Dear patient Thank you very much for taking the time to leave feedback and glad you felt the appointment went well and you were treated efficiently. I will certainly pass this message on to the nursing team. Kind regards Michelle Hallahan Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Michael - Posted on 09 May 2024
Doctors informative and understanding my greatest joy is they care and willing to offer advice my practice is always exceeding my expectations.
Visited May 2024
Review titled Elgar House
Replied on 13 May 2024
Dear Michael Thank you for your positive review which I will certainly pass to the clinical team. We are glad that your experience with us has been positive. Kind regards Michelle Hallahan Practice Manager
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Review titled Fantastic diabetes advice
Rated 5 stars out of 5
by Matthew Setchell - Posted on 05 April 2024
Attended an appointment with the Diabetic specialist and for the first time felt like I am able to move forward and was listened too. Really appreciated the time.
Visited April 2024
Review titled Elgar House
Replied on 09 April 2024
Thank you for your positive review. This has been fed back to the Diabetic specialist nurse. We are happy that you felt supported and listened to. Thank you again for taking the time to complete this, it is very important for us to share feedback with the clinical and admin team.
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Review titled Good Experience
Rated 5 stars out of 5
by Terry - Posted on 24 April 2024
Very efficient blood test , on time , no effects . Nurse was friendly and caring. Not much more to say but have to hit 100 characters lol
Visited April 2024
Review titled Elgar House
Replied on 24 April 2024
Thank you for your feedback and your positive review. I will certainly pass this on to the nursing team. Thank you again
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Review titled Friendly and efficient
Rated 4 stars out of 5
by Anonymous - Posted on 26 April 2024
Attended for a blood test yesterday and this was dealt with by a very friendly and efficient nurse and I was soon on my way. The sort of service I have grown accustomed to over the almost 40 years I have been registered with this practice.
Visited April 2024
Review titled Elgar House
Replied on 08 May 2024
Dear Patient Thank you for your review, we do appreciate the feedback. I will certainly pass this on to our nursing team and let them know that they are continuing to do such a good job. Thank you again Michelle Hallahan Practice Manager
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Review titled Getting better all the time.
Rated 5 stars out of 5
by AD BROADHURST - Posted on 02 May 2024
I have been treated for a leg ulcer for over 2 months and now realised what a fine surgery Elgar House is. The nursing team found solutions to problems when my treatment was not working as it should and I am now well on the road to recovery. Each visit is well planned and carried out with care. Thanks to all at Elgar House especially the Nursing staff.
Visited April 2024
Review titled Elgar House
Replied on 08 May 2024
Thank you for such a lovely review. I will certainly pass this on to the nursing team. The team work hard to ensure they deliver an excellent service to our patients so this show them that they are doing such a good job. Thank you again.
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Review titled No Care at all
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2024
I have been with this practice all of my life (33 years) and in the last four years the service and care has deteriorated massively. We will be moving doctors asap.
Visited January 2024
Review titled Elgar House
Replied on 22 January 2024
Dear Patient Thank you for your feedback. I am very sorry to hear this, we take all feedback seriously and we can assure you that patient care and satisfaction is a key priority for us. If you would like to contact the practice to discuss this further and your own individual experience then we would be happy to take this further. Kind regards Michelle Hallahan Practice Manager
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2024
It seems to me having been a patient for many years that the surgery now do not ‘care’ and us patients are an inconvenience. I came in December and was made to feel like a nuisance.
Visited December 2023
Review titled Elgar House
Replied on 19 February 2024
Thank you for your feedback. We are very sorry to hear that you feel this way and would welcome discussing your personal experience should you wish to, within the practice. If you would want to discuss this further please contact the surgery with your details, name, contact number and that you are following up from this message, and we can arrange a suitable time. Thank you Management Team, Elgar House Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Pamela Banks - Posted on 17 May 2023
I applied for a review online and was contacted within 24hours with an appointment date to see the doctor. The appointment was on time and the doctor dealt with my problem in a timely and professional manner.
Visited April 2023
Review titled Elgar House
Replied on 18 May 2023
Thank you for your positive review. Our online service via our website has been very popular with patients and I am very happy that this led to a positive experience. Thank you for the time you have taken to leave this review.
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Review titled Lovely staff and doctors
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2023
Had to get my mom to doctors urgently as she was weak and frail due to not drinking water or eating for over a week. I had to park in staff car park due to my not being able to walk far now I have gotten a £100 parking fee. If practice can help it would be very much appreciated
Visited February 2023
Review titled Elgar House
Replied on 28 February 2023
Hello, unfortunately we are unable to respond to this request on this portal and we do not know who you are. Please can you speak to the practice team or come in and speak to a manager. Thank you