Elgar House
Church Road, Redditch, Worcestershire, B97 4ABContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Elgar House.
Reviews
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Review titled Getting better all the time.
Rated 5 stars out of 5
by AD BROADHURST - Posted on 02 May 2024
I have been treated for a leg ulcer for over 2 months and now realised what a fine surgery Elgar House is. The nursing team found solutions to problems when my treatment was not working as it should and I am now well on the road to recovery. Each visit is well planned and carried out with care. Thanks to all at Elgar House especially the Nursing staff.
Visited April 2024
Review titled Elgar House
Replied on 08 May 2024
Thank you for such a lovely review. I will certainly pass this on to the nursing team. The team work hard to ensure they deliver an excellent service to our patients so this show them that they are doing such a good job. Thank you again.
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Review titled No Care at all
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2024
I have been with this practice all of my life (33 years) and in the last four years the service and care has deteriorated massively. We will be moving doctors asap.
Visited January 2024
Review titled Elgar House
Replied on 22 January 2024
Dear Patient Thank you for your feedback. I am very sorry to hear this, we take all feedback seriously and we can assure you that patient care and satisfaction is a key priority for us. If you would like to contact the practice to discuss this further and your own individual experience then we would be happy to take this further. Kind regards Michelle Hallahan Practice Manager
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2024
It seems to me having been a patient for many years that the surgery now do not ‘care’ and us patients are an inconvenience. I came in December and was made to feel like a nuisance.
Visited December 2023
Review titled Elgar House
Replied on 19 February 2024
Thank you for your feedback. We are very sorry to hear that you feel this way and would welcome discussing your personal experience should you wish to, within the practice. If you would want to discuss this further please contact the surgery with your details, name, contact number and that you are following up from this message, and we can arrange a suitable time. Thank you Management Team, Elgar House Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Pamela Banks - Posted on 17 May 2023
I applied for a review online and was contacted within 24hours with an appointment date to see the doctor. The appointment was on time and the doctor dealt with my problem in a timely and professional manner.
Visited April 2023
Review titled Elgar House
Replied on 18 May 2023
Thank you for your positive review. Our online service via our website has been very popular with patients and I am very happy that this led to a positive experience. Thank you for the time you have taken to leave this review.
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Review titled Lovely staff and doctors
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2023
Had to get my mom to doctors urgently as she was weak and frail due to not drinking water or eating for over a week. I had to park in staff car park due to my not being able to walk far now I have gotten a £100 parking fee. If practice can help it would be very much appreciated
Visited February 2023
Review titled Elgar House
Replied on 28 February 2023
Hello, unfortunately we are unable to respond to this request on this portal and we do not know who you are. Please can you speak to the practice team or come in and speak to a manager. Thank you
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Review titled Very helpful and friendly practice
Rated 5 stars out of 5
by Denise - Posted on 17 June 2023
Have heart problems and arthritis,always seen and taken seriously, not fobbed off like a lot of other places. Very professional and helpful can talk about any problems with ease. Reception do what they can to accommodate you. Staff polite, I would definitely recommend this surgery
Visited January 2023
Review titled Elgar House
Replied on 19 July 2023
Thank you for taking the time to leave a review and thank you for being so positive about the team. I will certainly pass on your comments to the team as its nice to hear positive feedback.
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Review titled First class service
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2022
Recently had reason to require the services of the surgery. Could not fault the service I received in any way, really was first class. Friendly accommodating staff and everything completed in a very professional manner. Excellent communication by email and text, and very efficient with my requirements.
Visited September 2022
Review titled Elgar House
Replied on 27 September 2022
Thank you for your positive feedback which we are grateful to receive. I will ensure your comments are fed back to all staff at Elgar House. Thank you