Elizabeth Court
Elizabeth Court, Elizabeth Drive, Castleford, West Yorkshire, WF10 3TGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Elizabeth Court.
Reviews
-
Review titled Unbelievably bad practice
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2025
You can never get an appointment then you ring to pre book and after 1hour and 20 mins on hold I was told to ring the next day as no appointments left for the next 2 weeks. Even when you get to see a dr they dismiss you and sent you out of the door with painkillers. My problem is ongoing since last May but drs insisted to put it down as new and give it 2 more weeks which I can never get appointment for!!! Very rare I visit drs so when I do I must be in unbearable pain but I’ve been dismissed. They refuse to look into it further as they want to see you again and again without costing the NHS more money and that’s how it feels. I was told my 10 mins where up and was shown the door. Same happened the year before at another appointment. Very very bad practice. Something needs to be done to change it
Visited February 2025
Review titled Elizabeth Court
Replied on 27 February 2025
Dear Anonymous, we are sincerely sorry your feel you have received poor care from us and if you would like to e-mail wyicb-wak.feedback.hcf@nhs.net with more detail we will be able to investigate this fully for you. We would like to update you with the measures we are taking to make access to appointments easier for all our patients. General practice is currently under a lot of pressure due to rising demand, increasing costs, and staff shortages. These challenges can make it harder for you to get an appointment with us. Recognising these challenges, we know we must rethink how we do things to reduce the stress on you when trying to get an appointment with the right person. Many of you have been working with us through feedback and discussion to design options that could help improve our current ways of working. Your input helped us create three options: Option 1 – Direct Booking: Option 2 – Prioritising Vulnerable Patients: Option 3 – Clinically Led Triage: Over the past two months, we’ve presented these options to you, our patients, to help decide what works best for your needs. The outcome of this vote, which included insights from recent roadshows, our PPG (Patient Participation Group), and the patient surveys, was Option 3: Clinically Led Triage. Based on your chosen option, Clinician-Led Triage, and the valuable feedback you’ve shared, we are committed to implementing a new system that addresses the key challenges you highlighted. We will focus on: • All appointment requests will be clinically reviewed: This team will include a GP, an Advanced Nurse Practitioner, Paediatric Nurse, and a Practice Nurse. This ensures every case is assessed for urgency and matched with the right clinician. • We will prioritise vulnerable patients: Patients with the greatest need will be prioritised where appropriate. • We will focus on improved personalised care: We will aim to consider your preferred site for appointments, offering a more tailored and efficient service. • We will point you to other services where appropriate: Our clinical team will guide you to other suitable services when necessary and appropriate, ensuring your care needs are met effectively. • We will improve communication to you: We will aim to keep you informed with timely updates and clear instructions about appointments and service changes. • We will simplify the online system: We will move away from PATCHS, which doesn’t work well for you, to a more user-friendly online system. We understand that no system is perfect, and with Clinician-Led Triage, there may be times when you need to wait a little longer for a response. This is because every request will be carefully reviewed to ensure you receive the most appropriate care tailored to your needs. Please bear with us as we move as fast as we can to make these improvements. Feedback Team for Health Care First
-
Review titled Not happy
by Anonymous - Posted on 03 March 2025
Saying I was chatty and well on my medical records?? I have alot of illness multiple sclerosis, fibromyalgia, arthritis, ectopic beats, hyperhidrosis, and a hital hernia with schatzki ring sliding, I also have anxiety and depression. I wasn't happy because why should you put that in someone's records I wasn't well and chatty I never am! I struggle very bad with day to day life with simple tasks I am disabled with alot of disability....
Visited February 2025
Review titled Elizabeth Court
Replied on 04 March 2025
Dear Anonymous we are very sorry that you feel the clinician's entry into your medical record was incorrect. If you would like to send your full details to wyicb.wak.feedback.hcf@nhs.net we can investigate this fully for you and come back to you with a more detailed response. Best wishes Feedback Team for Health Care First
-
Review titled Poor surgery
Rated 2 stars out of 5
by Anonymous - Posted on 05 March 2025
Been for blood tests done last week got told to ring doctors for results been on hold for almost a hour Monday then receptionist rpicked up finally and doctor hadn't even reviewed it yet then went through the same rigmarole the day after same happened again doctor hasn't reviewed it and now been trying to get through since 2pm and now it's 15.10 and still not answer the service at this surgery is shocking
Visited February 2025
Review titled Elizabeth Court
Replied on 05 March 2025
Dear Anonymous, we are sincerely sorry you have had the need to complain about the difficulties you have experienced trying to access services. If you would like us to investigate please could you e-mail wyicb-wak.feedback.hcf@nhs.net with your full details and we will be able to respond in full once we have had the chance to investigate this issue for you. Best wishes Feedback Team Health Care First
-
Review titled shocking
Rated 1 star out of 5
by Anonymous - Posted on 11 September 2023
Unbelievably bad service. Had to wait over 30 minutues for a call to be answered. Face to face appointment booked and yet for some reason an hour before this appointment I receive a phone call, which as I was working I missed, to conduct my telephone appointment. When I did call to ask what was happening the receptionist made some excuse and then said to call back tomorrow again as no apointments left today. Not a way to help people, and most definitly not health care first!
Visited September 2023
Review titled Elizabeth Court
Replied on 13 December 2023
Dear Anonymous, Thank you so much for your feedback HCF values all feedback both good and bad so we can continually improve our service to our patients. We are sincerely sorry you have not had a good experience in trying to make an appointment with us. In line with NHS England modern general practice from 4th December we have launched our new access model. You can contact the surgery via Patches an online platform that allows you to interact with us to book or cancel appointments, request fit notes, view test results and order medication. You can also use the new NHS App for all of these things as well. You will receive a routine appointment within two weeks and urgent appointments as appropriate. This can be done at anytime so should be great for our patients that lead busy lives and can be sent into surgery for action as appropriate. Please check out our website and social media for more updates and support. Many thanks Health Care First
-
Review titled Very unhelpful
Rated 1 star out of 5
by Wayne - Posted on 22 August 2023
Very unhelpful and rude Call centre staff. How a doctor can give a diagnosis by not even speaking to you is beyond me. Got to plan being poorly or in pain due to longterm condition at least 6months in advance with these doctors. The place has got worse in the last 3yrs most of the doctors don't appear to have a clue what they're doing
Visited August 2023
Review titled Elizabeth Court
Replied on 13 December 2023
Dear Wayne, Thank you so much for your feedback HCF values all feedback both good and bad so we can continually improve our service to our patients. We monitor all our calls and use this for education and training for our call centre team. In line with NHS England modern general practice from 4th December we have launched our new access model. You can contact the surgery via Patches an online platform that allows you to interact with us to book or cancel appointments, request fit notes, view test results and order medication. You can also use the new NHS App for all of these things as well. You will receive a routine appointment within two weeks and urgent appointments as appropriate. This can be done at anytime so should be great for our patients that lead busy lives and can be sent into surgery for action as appropriate. Please check out our website and social media for more updates and support. Many thanks Health Care First
-
Review titled Extortionate phone calls
Rated 1 star out of 5
by Anonymous - Posted on 27 September 2023
Made a phone call using the number shown on the web page - was charged £13.77p for a 22 minute call - was asked questions by a phone operator who has no medical qualifications - to be told I needed to see a triage and given an appointment - the service is a disgrace and the prices charged are ridiculous - how is this allowed to happen.
Visited August 2023
Review titled Elizabeth Court
Replied on 24 May 2024
Dear Anonymous we are sincerely sorry you had to make a call that was charged for. This will be by your service provider and is not managed by Health Care First. Please be assured that we take your feedback seriously and are committed to addressing the issues you have raised. We have made changes to our access system and hope this makes access to services easier and quicker for all our patients. Please do not hesitate to contact us on wyicb-wake.feedback.hcf@nhs.net if you require any further help. Best wishes Feedback Team HCF
-
Review titled Poor Service
Rated 1 star out of 5
by Jill Woods - Posted on 17 April 2023
I went to see a doctor on saturday because i have gone deaf in my left ear and because my right ear is not two good the only doctor i could see was at healthcare first airedale surgery when i saw the doctor i explained what was wrong and my nasel was all blocked up the doctor examined me and said my ear was full of wax but she could not shring my ear because she was not trained to do so i was amazed by what she said and could understand why she could not do this she did not help me with the pain i was in and said a nurse would be in touch with me i felt let down and walked out without saying anything to her i am upset and disappointed a doctor could do this i have not been to the doctors for a long time and if this is how they treat you i wont be going back
Visited April 2023
Elizabeth Court has not yet replied.