ELLERGREEN MEDICAL CENTRE
24 Carr Lane, Norris Green, Liverpool, Merseyside, L11 2YAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about ELLERGREEN MEDICAL CENTRE.
Reviews
-
Review titled Worst practice
Rated 1 star out of 5
by Teodora Chiru - Posted on 23 January 2023
I’ve tried to get an appointment for 3 days ringing at 8 and was put in a queue of 30 , then I was called after 10 and told no appointments, no possibility to make an econsult, my son got severe strep tonsillitis and we didn’t get any help , today got croup and had to go to the surgery to get an appointment but was tol the Gp rules are not to give any appointments and with very much difficulty I managed to obtain an telephone consultation that I still don’t know if this will happen, I was told from manager that because I am a GP myself I can’t be given special treatment but I am not given the minimal care and understanding, staff are very rude and lack empathy
Visited January 2023
Review titled ELLERGREEN MEDICAL CENTRE
Replied on 06 June 2023
I'm sorry to hear about your experiences at the practice. We cannot comment on specifics of patient care online due to patient confidentiality, however, if you wish to discuss any aspect of this further, please do contact the practice directly.
-
Review titled Terrible
Rated 1 star out of 5
by Sara - Posted on 19 December 2022
No econsult available, was on the call back for over 2 hours, I rang them back to be greeted by rude receptionist saying there is nothing available ring 111, when I tried to explain that Iv been on the call list cut me of and said nothing I can do ring 111 actually made me cry.
Visited December 2022
Review titled ELLERGREEN MEDICAL CENTRE
Replied on 06 June 2023
I am sorry to hear about your experiences at the practice. We would be happy to review our phone records relating to this event to try and avoid this happening again in the future. Please contact the surgery so we can take more details and we will look into this.