ELLERGREEN MEDICAL CENTRE
24 Carr Lane, Norris Green, Liverpool, Merseyside, L11 2YAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible Staff on reception
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2025
I can guarantee you will struggle for a face to face appointment and if you’re elderly you will struggle to be taken seriously based upon what I witnessed recently. I have experienced the difficulty in getting an appointment first hand and also witnessed an elderly patient spoken to in a rude and dismissive manner after having to explain their medical issues in the waiting room where members of public could overhear only to be told to return later in the week by the receptionist. Medical decisions should not be made by a receptionists. I half expect this surgery to be answering questions in Coroners Court before long given how patients needs are neglected. I am actively looking for a better surgery.
Visited March 2025
ELLERGREEN MEDICAL CENTRE has not yet replied.
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Review titled Doctor didn't give me chance to answer
Rated 1 star out of 5
by paul murphy - Posted on 11 March 2025
Called08;00 madness to geta sick note - 78 in the que - called me back had to wait all day for doctors call and then the doctor calls me the exact same time as the pharmacist arranged time - so I couldn't answer - called the surgery and explain I received 2 calls at the same time they say "oh yes we can see that" - said doctor will call back - he calls back and I couldn't answer phone quick enough - missed the call - called surgery immediately to explain - tough you missed the call so start the process all again the next day at 0800 - anther day waiting by the phone all day - hopefully ill be given a chance to answer my phone. So frustrating and madness.
Visited March 2025
ELLERGREEN MEDICAL CENTRE has not yet replied.
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Review titled Fantastic Doctor
Rated 5 stars out of 5
by Deborah Gwanzura - Posted on 24 March 2024
Thank you so much Dr for being a fantastic Doctor. You are such a kind, professional and empathetic person. Always very helpful and you go the extra mile. Thanks for listening to all my concerns and actioning them. Makes all the difference.
Visited March 2024
ELLERGREEN MEDICAL CENTRE has not yet replied.
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Review titled Rude receptionist
Rated 1 star out of 5
by Carla Bowers - Posted on 16 February 2024
Called today to get prescription as the hospital consultant advised me to when I received his letter! Called the Gp surgery to be answered by a very rude woman who told me to “call back Monday as she can’t see if any letters have been delivered as she is busy with 13k patients” I replied I am a patient I was told to call up to get my prescription as I’m in a lot of pain , again she said she was to busy to check! So I replied I don’t really care about other patients to be fair I just want pain killers” her reply… I dont care I’m too busy to check!! .appalling behaviour from a receptionist don’t know who these people think they are! I would not reccomend this surgery!!
Visited February 2024
ELLERGREEN MEDICAL CENTRE has not yet replied.
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Review titled Extremely disappointed
Rated 1 star out of 5
by Kristine balmer - Posted on 13 February 2024
I’m starting to feel a burden in this practice , I feel I have to many condition for this practice to manage . Ringing for appointment to be told go walk in , being treated for chest infection steroid control from the walk in , I would like to know what is the emergency patient list , palliative every day only extremely emergency only , when you can’t get your problem out because coughing and breathing to go walk in , why have a gp , it’s not about being treating with dignity respect etc , it’s about being seen by a gp or nursing practitioners when you need to be seen , I feel I’ve got too much going on now for Ellergreen to manage me , must say I was seen in walk in and prescribed medication and advised if change A/E .pointless ringing ellergreen
Visited February 2024
ELLERGREEN MEDICAL CENTRE has not yet replied.
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Review titled Worst patient care service ever
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2023
I have called for 3 days to be told no appointment’s call back at 8 which I have went online same issue can not get any help and receptionist have no empathy patient care or even emotions no staff to look after patients they have but are taking in more patients doesn’t make sense.
Visited December 2023
ELLERGREEN MEDICAL CENTRE has not yet replied.
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Review titled Not working people friendly
Rated 1 star out of 5
by Karen - Posted on 21 September 2023
I work in a school for a living and cannot access my phone @ 8am for calls or e consult requests (if available) so what do I do? Receptionist's are programmed to deny anyone who is not lucky enough to be granted an appointment with "try again tomorrow" As I said a call back is not allowed in work so please give me a solution and stop penalising those who work with a not fit for purpose system.
Visited September 2023
ELLERGREEN MEDICAL CENTRE has not yet replied.
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Review titled No service
Rated 1 star out of 5
by Anonymous - Posted on 23 August 2023
Appalling service dos anyone check patients letters which have been sent to doctors surgery from hospitals ex ex 4 weeks iv been waiting for someone to contact me to give me medication and bloods had to call over today to ask when someone will be in touch with me over this only to be told someone is looking at it now 4 weeks ridiculous might not be important to them but is to me and im still waiting to see how much longer it will take for someone to get in touch with me for my recommended medication and bloods
Visited August 2023
ELLERGREEN MEDICAL CENTRE has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by E frank - Posted on 20 July 2023
Do not have a bad word to say about this survey they have been amazing for me I always manage to get an appointment the new system is a mega improvement but even before this I never had a issue. The rapport I have with the doctors is outstanding. This surgery does not get enough credit for the job it's doing.
Visited July 2023
ELLERGREEN MEDICAL CENTRE has not yet replied.
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Review titled GPs are great, admin staff appalling
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2023
After being number 1 in the que for 20 minutes I drove to the centre to get my query answered. When I entered the phones were ringing in the background whilst everyone was sitting around talking about they watched on TV last night and what medication they were on themselves. Whenever you do get through, most staff members demand you tell them what the issue is event though its not mandatory before they decide if its urgent- even though not medically trained. There is an e-consult service which is never switched on whether you go online at 8am or 8:15- this has been a requirement since October but never implemented. once you actually get to speak to a dr they are always helpful and take relevant action. Unless you need a follow up appointment which is when the fun starts all over again!
Visited March 2023
Review titled ELLERGREEN MEDICAL CENTRE
Replied on 06 June 2023
I'm sorry to hear about your experience at the surgery. Our GP surgery operates a triage system for all calls. This requires receptionists to ask a few details about your request so it can be dealt with by the correct member of our team (GP, nurse, physio, pharmacist etc). They follow a strict protocol for this that has been set out by the practice partners to support the safe running of the practice. In terms of our e-consults, these have remained on as per our contractual arrangements, and operate daily. They are capped by time of day and total number submitted. We have recently updated our access arrangements and full details of how to access appointments at the surgery can be viewed at http://www.ellergreenmc.nhs.uk/patient-information-resources/