Ellison View Surgery
The Glen Primary Care Centre, 30 Glen Street, Hebburn, NE31 1NUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Passing the buck to a&e
Rated 2 stars out of 5
by Anonymous - Posted on 01 May 2024
Wanted to speak to a gp about my prostate and explained about slow flow of urine just had a catheter removed so they had my records got told to go to a&e just passing the buck
Visited May 2024
Review titled Ellison View Surgery
Replied on 03 May 2024
For patient safety, going to A&E was an appropriate request, given the symptoms and recent removal of catheter an urgent bladder scan was necessary which is only done in secondary care.
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Review titled Impatient, unhelpful reception
Rated 4 stars out of 5
by Anonymous - Posted on 10 November 2023
I have been with this practice for a long time, the Doctors are great, and e-consult has (for me) been a valuable addition to the way in which the practice works. However, I find the attitude of reception could be much improved. I appreciate the pressures that staff are under, but I rarely ever leave a telephone interaction with one of the front facing team feeling valued as a patient or a customer. Similar to other reviews here, there doesn't seem to be any understanding that a person may work, that appointments may be tricky to arrange, or that people may need a bit more time to think about what is being said or asked over the telephone. A bit more understanding and patience would go a long way to improving this score.
Visited November 2023
Review titled Ellison View Surgery
Replied on 13 November 2023
Thank you for your feedback, & I agree the E-consult process has greatly improved access to a GP, however it is now the GP who makes appointments for patients, after reviewing the E-consult. A message is then sent to the reception to inform the patient of the allocated time of the appointment. If that is not suitable, then the reception staff go back to the GP to discuss the next available, appropriate appointment. I will however discuss the other points with the reception staff
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Review titled Problem solving
Rated 4 stars out of 5
by Jacqueline Bone - Posted on 28 June 2023
The young trainee nurse With whom I had a blood pressure check re-solved an issue for me. After a hospital investigation on a minor matter I received no feed back on the way forward. She advised me to phone the hospital. I was informed a letter had been sent. The young nurse confirmed it had not been received. She contacted the hospital and was able to obtain the information needed. GP was then able to issue prescription required. Without this young ladies initiative I would not have been able to resolve the matter. Many Thanks to her.
Visited June 2023
Review titled Ellison View Surgery
Replied on 29 June 2023
Thank you for your positive comments, I will pass this to our TNA to use in her appraisal review. We are enjoying having the opportunity to train up new staff, who will hopefully stay with the NHS