Elm House Surgery
Beckenham Beacon, 379 Croydon Road, Beckenham, Kent, BR3 3FDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding Pharmacist!
Rated 5 stars out of 5
by Rachel Baggarley - Posted on 19 November 2024
Amazing service at my appointment today ie very kind, compassionate, patient and knowledgeable-highly recommend 🙂
Visited November 2024
Review titled Elm House Surgery
Replied on 29 November 2024
Dear Miss Baggarley, it was great to read that you had such an amazing experience from our Pharmacy Team! Thank you for letting us know and for taking the time to leave your glowing 5-star review which we really appreciate! Our Pharmacy Team have asked me to pass on their thanks to you and to say they are delighted they were able to help you and for your highly recommended endorsement. With kind regards, Geoff Cook Patient Liaison Officer
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Review titled Great Service
Rated 5 stars out of 5
by Shelley Floyd - Posted on 21 November 2024
Had an Asthma check, nurse was really caring and gave me lots of time. I will aim to change my habits and use the new medicine, many thanks
Visited November 2024
Review titled Elm House Surgery
Replied on 29 November 2024
Dear Ms Floyd, we were really pleased to receive your 5-star review! Thank you for your positive comments about your experience with the asthma check nurse and that your appointment has enabled you to help you adapt your habits and introduce the new medicine. We hope that your new medication regime will improve things for you. Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Helpful, efficient & kind
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2024
Received a very quick response and phone call back within the hour. Request was completed very quickly. The nurse was very kind and helpful on the phone.
Visited November 2024
Review titled Elm House Surgery
Replied on 29 November 2024
Dear Patient, we are so grateful for your 5-star review and that you found the nurse that you saw to be so helpful, efficient and kind. Thank you for taking the time to let us know which is much appreciated! Kind regards, Geoff Cook Patient Liaison Officer
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Review titled Good Practice
Rated 5 stars out of 5
by Neil Keane - Posted on 26 October 2024
I was extremely thankful for the level of care advice and time given to me by the pharmacist. I was anxious to reduce my blood pressure medication but her advice was to monitor it over five day period and she would follow up with the readings and give me her advice. A subsequent phone call confirmed it was not a good idea. She allocated me sufficient time to discuss a couple of other issues that were worrying me and her genuine manner put my mind completely at rest. Would that the were more like her? She is a tremendous asset to the surgery.
Visited October 2024
Review titled Elm House Surgery
Replied on 28 October 2024
Dear Mr Keane, I've passed on your kind comments to the pharmacist you saw and she was absolutely delighted to have been of help! Thank you for taking the time to leave your 5-star review to let us know that the advice you were given proved helpful and helped reduce your anxiety about your blood pressure and medication as well as the other health queries you wished to discuss. It is great to know that the level of care you received was to your satisfaction and that you were happy with the outcome. Kind regards, Geoff Cook, Patient Liaison Officer
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Review titled Asthma
Rated 5 stars out of 5
by Adam Jackson - Posted on 31 October 2024
Excellent service, I was made to feel at ease at my recent appointment. Highly recommend. Sometime the doctors can feel daunting but I was made to feel at ease and reviewed my medication in full easily and stress free.
Visited October 2024
Review titled Elm House Surgery
Replied on 29 November 2024
Dear Mr Jackson, thank you for your 5-star recommendation! We are pleased that you were made to feel at ease at your recent appointment and that your medication was reviewed to your satisfaction. Thank you for taking the time to let us know and that you are happy with the asthma service. Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Outstanding practice
Rated 1 star out of 5
by Louis Kwong - Posted on 24 October 2024
The clinical pharmacist is conscientious in giving me a detailed analysis of my case and advice which greatly lifted my worries and spirit. I seem to have been privileged with her taking over my case. Many thanks.
Visited October 2024
Review titled Elm House Surgery
Replied on 25 October 2024
Dear Louis, thank you for leaving your review! We're really pleased that our Clinical Pharmacist was able to help you and that you feel better about your health and general wellbeing. The Clinical Pharmacist you saw has seen your review and has asked me to pass on her sincere thanks to you for your kind comments. She is thrilled to have been able to help you and that you are happy with the outcome of your consultation! Kind regards, Geoff Cook, Patient Liaison Officer
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Review titled Pleasant experience
Rated 5 stars out of 5
by Pleasant experience - Posted on 01 November 2024
I attended the surgery with high blood pressure, I was treated by having my medication adjusted. This improved my blood pressure vastly. My appointment was follow up with an appointment to see an advisor who asked me to take daily readings and return a week later. My pressure had improved but not sufficiently I was asked to carry out the monitoring for another couple of week and return . My blood pressure was now within the normal parameters. This visit was followed up wit two weekly spaced to monitor my progress. Happy to say my blood pressure has returned to a very good state
Visited October 2024
Review titled Elm House Surgery
Replied on 29 November 2024
Dear Patient, it was great to read your 5-star review! It is great to read that we were able to help and guide you monitor your blood pressure so that you are happy with it now that it has returned to a good state. Thank you for leaving your comments which have been passed onto our blood pressure team who are delighted to have been of help! Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Fantastic pharmacist review
Rated 5 stars out of 5
by Michelle small - Posted on 06 September 2024
I saw the pharmacist who was brilliant,my blood pressure was very high and she was very concerned,she gave me great advice and advised me to do further readings throughout the day which I did plus advice on my medication and when to take etc ,she called and checked that the reading had. come down which it had ,she made a plan for going forward ,,I’m very grateful to her and also her mannerisms which were kind caring and professional. Thank you very much
Visited September 2024
Review titled Elm House Surgery
Replied on 10 September 2024
Dear Michelle, thank you ever so much for your 5-Star review! We are delighted that you found the service you received from the Pharmacist was helpful and the advice you were given was done in such a caring and professional manner. Your kind comments have been passed on to the Pharmacist you saw who was thrilled to learn that you found the consultation with her to be so positive! Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Great place to get travel jabs
Rated 5 stars out of 5
by Alma Haq - Posted on 19 September 2024
I’m travelling to Nepal and Bhutan. I saw Nurse at Elm House for my jabs. She was brilliant! Answered all my queries. I felt comforted by her knowledge care and professionalism. I had the jabs! Hardly felt a thing!! So pleased I’ll be protected during my trip. Thank you
Visited September 2024
Review titled Elm House Surgery
Replied on 14 October 2024
Dear Alma, Thank you ever so much for your kind review! We always appreciate compliments like yours when we receive them as it reminds us that our patients are happy with the service we provide. It is great to know that the Nurse who gave you your vaccinations did so to a high standard and that you felt comforted by her professionalism. We wish you all the very best for your trip abroad in the safe knowledge that you have been vaccinated! Kind regards, Geoff Cook Patient Liaison Officer
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Review titled Puzzled over language in my consultation notes
Rated 4 stars out of 5
by Annie Maguire - Posted on 24 September 2024
When looking through the notes of my recent consultations, I’ve noticed that some practitioners are referring to me as “they” and “them”, whereas others use “she” and “her”. Although I am a senior citizen I am reasonably abreast of current trends and I am aware that pronoun preferences can be a sensitive issue for some people nowadays. However I am perfectly happy with the time honoured “she” and “her”, and I wonder if there is some way to record the preference so that in future anybody making these notes is aware? I do feel that I should have been asked for my preference at some point. I would appreciate your comments, thank you.
Visited September 2024
Review titled Elm House Surgery
Replied on 14 October 2024
Dear Mrs Maguire, thank you for your feedback comments regarding your preferred gender pronouns and for bringing this matter to our attention. I have checked your notes and can see that the use of 'they' and 'their' is a generic feature of the computer software used for on-line triaging, in particular, when automatically clarifying about a patient's health concerns and medication in the third person. I have passed on your comments for the attention of the Anima computer software manager responsible for the software package for his information to see if there is a way to meet the needs of all of our patients in this regard. Just to re-assure you, the reply to a triage request from a clinician will be in the first person format (E.g. Addressed to you/a patient in person) as currently reflected in your notes. As discussed with you this morning, I'd like to take this opportunity to re-assure you that we will always endeavour to meet patient requirements/requests regarding the personalisation aspect of their medical records and to apologise that the standardised use of pronouns in Anima has caused you concern. I hope our conversation and this reply has clarified this for you but please do not hesitate to contact me if I can be of any further assistance. Kind regards, Geoff Cook Patient Liaison Officer