Elm House Surgery
Beckenham Beacon, 379 Croydon Road, Beckenham, Kent, BR3 3FDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic pharmacist review
Rated 5 stars out of 5
by Michelle small - Posted on 06 September 2024
I saw the pharmacist who was brilliant,my blood pressure was very high and she was very concerned,she gave me great advice and advised me to do further readings throughout the day which I did plus advice on my medication and when to take etc ,she called and checked that the reading had. come down which it had ,she made a plan for going forward ,,I’m very grateful to her and also her mannerisms which were kind caring and professional. Thank you very much
Visited September 2024
Review titled Elm House Surgery
Replied on 10 September 2024
Dear Michelle, thank you ever so much for your 5-Star review! We are delighted that you found the service you received from the Pharmacist was helpful and the advice you were given was done in such a caring and professional manner. Your kind comments have been passed on to the Pharmacist you saw who was thrilled to learn that you found the consultation with her to be so positive! Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Great place to get travel jabs
Rated 5 stars out of 5
by Alma Haq - Posted on 19 September 2024
I’m travelling to Nepal and Bhutan. I saw Nurse at Elm House for my jabs. She was brilliant! Answered all my queries. I felt comforted by her knowledge care and professionalism. I had the jabs! Hardly felt a thing!! So pleased I’ll be protected during my trip. Thank you
Visited September 2024
Review titled Elm House Surgery
Replied on 14 October 2024
Dear Alma, Thank you ever so much for your kind review! We always appreciate compliments like yours when we receive them as it reminds us that our patients are happy with the service we provide. It is great to know that the Nurse who gave you your vaccinations did so to a high standard and that you felt comforted by her professionalism. We wish you all the very best for your trip abroad in the safe knowledge that you have been vaccinated! Kind regards, Geoff Cook Patient Liaison Officer
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Review titled Puzzled over language in my consultation notes
Rated 4 stars out of 5
by Annie Maguire - Posted on 24 September 2024
When looking through the notes of my recent consultations, I’ve noticed that some practitioners are referring to me as “they” and “them”, whereas others use “she” and “her”. Although I am a senior citizen I am reasonably abreast of current trends and I am aware that pronoun preferences can be a sensitive issue for some people nowadays. However I am perfectly happy with the time honoured “she” and “her”, and I wonder if there is some way to record the preference so that in future anybody making these notes is aware? I do feel that I should have been asked for my preference at some point. I would appreciate your comments, thank you.
Visited September 2024
Review titled Elm House Surgery
Replied on 14 October 2024
Dear Mrs Maguire, thank you for your feedback comments regarding your preferred gender pronouns and for bringing this matter to our attention. I have checked your notes and can see that the use of 'they' and 'their' is a generic feature of the computer software used for on-line triaging, in particular, when automatically clarifying about a patient's health concerns and medication in the third person. I have passed on your comments for the attention of the Anima computer software manager responsible for the software package for his information to see if there is a way to meet the needs of all of our patients in this regard. Just to re-assure you, the reply to a triage request from a clinician will be in the first person format (E.g. Addressed to you/a patient in person) as currently reflected in your notes. As discussed with you this morning, I'd like to take this opportunity to re-assure you that we will always endeavour to meet patient requirements/requests regarding the personalisation aspect of their medical records and to apologise that the standardised use of pronouns in Anima has caused you concern. I hope our conversation and this reply has clarified this for you but please do not hesitate to contact me if I can be of any further assistance. Kind regards, Geoff Cook Patient Liaison Officer
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Review titled Great Practice
Rated 5 stars out of 5
by Karen German - Posted on 10 September 2024
I was very impressed with the level of care from the pharmacist. She was extremely concerned with my high blood pressure. She gave me a lot of advice, was extremely supportive and thorough and clearly wanted the best for me. She wanted to see me soon after my initial appointment where she put my mind at rest and gave me more advice of potential plans going forward. I felt very at ease with her and felt that her care and kindness was completely genuine. I am very thankful for her concern.
Visited September 2024
Review titled Elm House Surgery
Replied on 14 October 2024
Dear Karen, thank you for your feedback! We are delighted to learn that you are impressed with the level of care and advice you received from our pharmacist and that the consultation you had with her was supportive, clear and thorough! We are also pleased that she put your mind at rest and gave you a plan to work towards. We never take such feedback for granted so the pharmacist you saw has been made aware of your lovely comments and was thrilled to read them! She has asked me to say thank you to you for taking the time and trouble to express your satisfaction and that it was a pleasure to be of help. Thank you again for your 5-star review! Kind regards, Geoff Cook Patient Liaison Officer
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 September 2024
fist of all I would like to say a big thanks for everything! that was so great !!! definitely we need more people like you on nhs! Thanks so much for your help!
Visited September 2024
Review titled Elm House Surgery
Replied on 14 October 2024
Dear Patient, Thank you very much for leaving your 5-star rating and your positive comments! We are delighted to have seen them and pleased that you found our practice to your satisfaction. With thanks and kind regards, Geoff Cook, Patient Liaison Officer
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Review titled Surgery
Rated 3 stars out of 5
by Haidee - Posted on 11 July 2024
My experience today was very good, more information that I have which will help me to have a better management.
Visited July 2024
Review titled Elm House Surgery
Replied on 16 July 2024
Good morning Haidee, we just wanted to say thank you for your review and for taking the time to post it! It is good to know that you have the necessary information now to help you with your healthcare. Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Excellent service
Rated 5 stars out of 5
by Angela Roberts - Posted on 27 July 2024
My husband and I have used Anima twice in the last week. My husband was able to see a GP that same day and I was given an immediate referral to a specialist. It was quick and easy to access and we got exactly what we needed. A wonderful service.
Visited July 2024
Review titled Elm House Surgery
Replied on 01 August 2024
Dear Mrs Roberts, we're so pleased that you found Anima a helpful way to find and receive the help and support your husband needed. Thank you for letting us know, it's always encouraging to receive positive feedback especially when there is a positive healthcare outcome. With thanks and kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Quick service
Rated 5 stars out of 5
by Zuleika Teixeira - Posted on 06 June 2024
As a family we hardly ever use the NHS service and the last time we did was 4 years ago. But my son recently had a flared up of Eczema which needed treatment urgently due to the constant itching and creating open wounds. I used their new portal to log request, they responded and then I responded and then I got a phone call and prescription issued all within 20 mins! Thank you so much for the quick service. In the past I would have to wait 2 days before starting treatment.
Visited June 2024
Review titled Elm House Surgery
Replied on 11 July 2024
Dear Zuleika, really sorry to hear that your son wasn't well but we're really pleased you were able to sort his problem out so quickly and efficiently using our new system! I hope your son is feeling better now and am glad to know you had a positive experience of the service we provide. Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Amazing Pharmacist!
Rated 5 stars out of 5
by Darren - Posted on 20 May 2024
The Pharmacist is just wonderful, I was suffering from high blood pressure and she now has me registering in the normal range, on the right medication and back on track. She is an absolute joy to visit, always smiling and never fails to make me laugh. She is the ultimate professional, takes in all the information, I am able to tell her all the stresses in my life which exacerbate my condition and most importantly she listens. She gave me the "all clear" this morning so I am a success story. Thank you, I shall miss my visits x
Visited May 2024
Review titled Elm House Surgery
Replied on 28 May 2024
Dear Darren, thank you ever so much for taking the time to leave your feedback! It was great to read that you had such a positive and rewarding experience of our pharmacy service and that it has made a positive difference to your health. We have passed on your kind comments to the pharmacist concerned as they are encouraging and much appreciated. We are all so pleased that you have been given the all clear and that you are feeling better! With thanks and kind regards, Geoff Cook, Patient Liaison Officer
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Review titled Great Pharmacist
Rated 5 stars out of 5
by Joel - Posted on 14 May 2024
I recently had the pleasure of being seen by a Pharmacist at the practice, and I cannot express enough gratitude for the exceptional care I received. The Pharmacist took the time to address all of my concerns with patience and clarity, ensuring I left feeling informed and reassured. Their dedication to going above and beyond in providing thorough explanations and ensuring my well-being was truly commendable. I left the appointment feeling confident and grateful, knowing that I had received the best possible care. Thank you to the wonderful Pharmacist for their professionalism and compassion.
Visited May 2024
Review titled Elm House Surgery
Replied on 15 May 2024
Dear Joel, Thanks very much for your complimentary comments made about our Clinical Pharmacist! It seems that the care, attention, advice, compassion and support you were given have made an important difference to you. It's great to know that you now feel more confident and are better informed. We have passed on your comments to the Pharmacist who saw you and she would like to thank you very much for your kind comments and was pleased you are happy after your consultation together! Kind regards, Geoff Cook, Patient Liaison Officer