Elm Surgery
123 Leypark Walk, Estover, Plymouth, Devon, PL6 8UFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thank you! Fantastic service and first impression.
Rated 5 stars out of 5
by Jon - Posted on 21 September 2023
I just want to say a huge thank you to all the team at the Elm Surgery for the fantastic service my son and I received yesterday. My son is an new Uni student, has just registered at the practice and urgently needed to see a Doctor. Following missed busses and last minute taxis, I needed to make a number of calls to the Surgery, each time I received helpful and compassionate advice and you did everything you could to accommodate us. My son then received exemplary care from the Doctor. All in all, an excellent first impression, many thanks indeed.
Visited September 2023
Elm Surgery has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2023
Received messages saying we have to use NHS app, this I’ve got but does not allow me to access anything apart from my name not link to doctors info, tried phone constantly engaged. Went to surgery to inform them the app doesn’t work . No one was on the phone but it still was engaged. Staff must have left it off the hook. It’s always a nightmare getting hold of reception so any queries you end up having to queue.
Visited August 2023
Elm Surgery has not yet replied.
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Review titled Poor performance
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2023
Impossible to get through on the phones , go online and try to book an appointment and just get a reply to ring the surgery , 40 plus minutes of being told your call will be answered in approximately 9 minutes . Gave up in the end . Will try to ring again when I really really have to but other than severe pain I won’t bother . Death comes to us all and ringing this service is a waste of life .
Visited August 2023
Elm Surgery has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Paul Chapman - Posted on 19 April 2023
Just moved back to Plymouth after living in Cornwall for 11 years. Registered with Elm Surgery. Have had the most fantastic service from all the team there, doctors, receptionists, nurses. Well done.
Visited April 2023
Elm Surgery has not yet replied.
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Review titled improvement to service
Rated 5 stars out of 5
by sophie Page - Posted on 03 January 2023
I have suffered with my mental health significantly over the past few years, but in December, and today I have spoken to a paramedic and a GP who took the time on the phone call, it was not rushed. I have had call backs to check up and my experience as a patient was completely different to how it has been in the past. I felt like they really did care about me and how it was going. I want to thank them both for this!
Visited January 2023
Elm Surgery has not yet replied.