Elm Tree Surgery
22B Westbury Street, Thornaby, Stockton-on-Tees, Cleveland, TS17 6PGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing GP’s
Rated 5 stars out of 5
by Rebecca and Eleanor Cleasby - Posted on 16 October 2024
This is the best doctors surgery I have ever been part of, they look after myself and my disabled daughter extremely well, they are proactive, inclusive, friendly, innovative and very professional. All my queries and questions are answered in a timely manner and every person we have spoken with, the receptionists, the nursing staff, the nurse practitioners, phlebotomist and GPs, have all been excellent. Neither of us has ever had a problem getting an appointment or having a conversation with the most relevant professional. I would rate even higher than five stars if I could both for myself and for my daughter too. Thank you Elm Tree Surgery you are first class.
Visited September 2024
Review titled Elm Tree Surgery
Replied on 16 October 2024
Dear Rebecca and Eleanor Wow - thank you so much for taking the time to write such an extensive and complimentary review. We pride ourselves on ensuring we are delivering the best possible care to patients so we are exceptionally pleased to hear of your positive experience. We are grateful for all feedback and will ensure this is passed on to all of the team. Thank you!
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Review titled Great Practice
Rated 5 stars out of 5
by Katie - Posted on 13 July 2024
Great Practice, needed an appointment and i was seen within a few hours! Always very professional and prompt. Staff are very professional.
Visited May 2024
Review titled Elm Tree Surgery
Replied on 16 October 2024
We are pleased you are happy with the service we provide Katie and we will certainly share this with the staff. Thank you for your review.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
I have been with Elm Tree Surgery for many years. My experience is that the staff go above and beyond for their patients. I use the appointment booking service through the app and have received a call from a doctor within an hour and a face to face appointment the same day.
Visited May 2024
Review titled Elm Tree Surgery
Replied on 16 October 2024
Dear Anonymous We are pleased you are happy with the care and service that we provide. We sincerely value all patient feedback. Thank you for taking the time to leave this review.
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2024
This is by far the best doctors surgery in the area there has been many times I have called up on the morning 9am and have an appointment by 10am the same day I hear all these story’s from friends and family that they can’t get an appointment with there drs and spend all day waiting by the phone for a call back I have never once had this problem with elm tree I have been registered with this drs for a while now but my partner and 2 childen have now registered here as it’s fantastic and so glad I don’t have the problems of struggling to get an appointment especially when it comes to one of my daughters thankyou elm tree hope the all the staff at elm tree can see this review and keep up the good work
Visited December 2023
Review titled Elm Tree Surgery
Replied on 03 March 2024
Dear Anonymous Thank you so much for your review. We are so pleased that you and your family are happy with the care we provide. Our ethos is to provide a professional, accessible, high quality and comprehensive healthcare service that inspires confidence in our patients, with one of the basic elements being that good health care should be accessible to all, for this reason we evaluate our access and appointment system on a regular basis. We will certainly share your comments with the Practice Team. Thank you.
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Review titled Wonderful Practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2023
Exceptional service from Practice staff and Medical staff very professional and treat patients with respect and care.
Visited September 2023
Review titled Elm Tree Surgery
Replied on 25 September 2023
We are pleased you had a good experience at the practice! Our aim is to provide the best possible care to our patients and we welcome any feedback that would help us review and improve the service we offer. We will most certainly pass this on to the practice team. Thank you. Practice Business Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 August 2023
Elm Tree Practice is a really good surgery. In my personal experience the staff and doctors have always been very attentive and try their best to meet any medical enquiry I have. I would highly recommend this practice to anyone looking for 1st class medical advice or attention.
Visited August 2023
Review titled Elm Tree Surgery
Replied on 30 August 2023
Dear Anonymous Our aim is to provide the best possible care to our patients and we welcome any feedback that would help us review and improve the service we offer. We are pleased you had a good experience at the practice and will most certainly pass this on to the practice team. Thank you for your kind comments. Practice Business Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2023
Got an appointment for the next day, saw an excellent health practitioner who dealt with my issue promptly and efficiently.
Visited August 2023
Review titled Elm Tree Surgery
Replied on 30 August 2023
Dear Anonymous We welcome any feedback that would help us review and improve the service we offer, our aim is to provide the best possible care to our patients. We are pleased you had a good experience at the practice and will most certainly pass this on to the practice team. Thank you for your kind comments. Practice Business Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Graeme - Posted on 15 April 2023
I am diabetic and this practice has done more for me in the short time I have been with you. than my last doctors of 15 plus years ever did for me keep up the excellent service be rest assured that all my family and friends know about the excellent service you provide thank you.
Visited April 2023
Review titled Elm Tree Surgery
Replied on 30 August 2023
Dear Graeme We are pleased you had a good experience at the practice! Our aim is to provide the best possible care to our patients and we welcome any feedback that would help us review and improve the service we offer. We will most certainly pass this on to the practice team. Thank you for your kind comments. Practice Business Manager
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Review titled Brilliant practice and staff
Rated 5 stars out of 5
by Brian Bowes - Posted on 28 April 2023
Only being with the practice a short time and had 3 calls from the doctors regarding my diabetes the practice I have just left never not once rang me regarding my condition staff are really really helpful and always happy to see you would definitely recommend to family and friends
Visited March 2023
Review titled Elm Tree Surgery
Replied on 30 August 2023
Dear Mr Bowes Thank you so much for your positive feedback. Our aim is to provide the best possible care to our patients and we are pleased you had a good experience at the practice and will most certainly pass this on to the practice team. Thank you for your kind comments. Practice Business Manager