Elmbank Surgery
438 Greenford Avenue, Hanwell, London, Greater London, W7 3DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excel
Rated 5 stars out of 5
by P Patel - Posted on 25 August 2024
I recently visited Elmbank Surgery for a minor surgery procedure and my experience was outstanding from start to finish. This entailed three appointments. The reception staff were warm and welcoming, making the check-in process smooth and stress-free. Despite the busy schedule, my appointments started on time, which I greatly appreciated. The GP I saw was highly professional and thorough. He took the time to listen to my concerns without rushing, asked insightful questions, and explained everything in clear, understandable terms. I felt that my health was genuinely their priority, and his calm demeanor put me at ease. The follow-up care instructions were clear, and concise and I appreciated that he provided additional advice in terms of after care post stitches. Overall, I was delivered exceptional care, and I left feeling confident and well-cared for. I would highly recommend this practice to anyone seeking compassionate, high-quality medical care. Thank you.
Visited August 2024
Elmbank Surgery has not yet replied.
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Review titled Excellent consultation with Dr at Elm Bank Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2024
I recently had a consultation with Dr at Elm Bank Surgery. Dr was thorough in his approach, showed empathy, and correctly diagnosed my problem. He made me feel at ease, that I could trust him, and that he could treat my problem within the same week with surgery. He also offered to continue to see me until my problem was fully cured which was very reassuring. I would have no hesitation in coming to see Dr in the future and would highly recommend him.
Visited June 2024
Review titled Elmbank Surgery
Replied on 25 July 2024
Thank you so much for taking the time to give us this feedback. We are very pleased to hear that you are happy with our services and your comments will be fed back to all the staff at the practice.
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Review titled Horrible receptionist
Rated 1 star out of 5
by Khadija - Posted on 15 July 2024
I filled out a fw8 form on the 28th June. The practise are lying to me and saying that they sent it off. I spoke to the nhs and they said they have not recieved my form however there were forms sent after my form from the same gp practise but my one was not in there. I was then advised to come back and fill out another form. When I went in I asked the receptionist if she can get the doctor to sign it now which takes 2 minutes was happy to wait but she refused. I wanted the gp to sign it so I could take the form myself and send it off recorded as I have lost trust in this surgery. The receptionist still refused saying the doctor has back to back patients. The fact that it was there family by not sending my form and then making it difficult for me. I am a pregnant working woman that does not have time for this. I am very very upset with this surgery and would never recommend anyone to come here.
Visited June 2024
Review titled Elmbank Surgery
Replied on 25 July 2024
Dear Khadija, thank you for bringing this to our attention and we are sorry that the form was not received by the recipient. The FW8 form was completed by the doctor and posted. Unfortunately, we do not have a way to confirm if the form was received by the recipient. You requested that the new form be signed by the doctor immediately, but please note that forms are provided to the doctor after surgery consultation times, typically at the end of the day. To prevent this issue in the future, we will now ask patients to collect the completed form themselves and handle the posting. Best wishes ELMBANK SURGERY
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Review titled Fantastic holistic practice
Rated 5 stars out of 5
by Pepe Wiltshire - Posted on 03 June 2024
What can i say... i trust all peofessionals at elmbank wish my and my childrens health and wellbeing. The most hard working medical staff i know. They really apply pressure to neighbour surgeries. If all nhs was the same ..quality would be outstanding.
Visited May 2024
Review titled Elmbank Surgery
Replied on 03 June 2024
Dear Pepe, thank you very much for your thoughtful comments. We are very pleased to hear that you are happy with our services and your comments will be fed back to all the staff at the practice. Best wishes, ELMBANK SURGERY
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Review titled Helpful Nurse
Rated 5 stars out of 5
by A farah - Posted on 08 April 2024
My nurse was very helpful. She was very kind respectful and very professional when she did my blood test and ect test
Visited March 2024
Review titled Elmbank Surgery
Replied on 09 April 2024
Dear A. Farah, Thank you so much for taking the time to give us this feedback. We are very pleased to hear that you are happy with our services and your comments will be fed back to all the staff at the practice. Best wishes, Elmbank Surgery
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Review titled Amazing service
Rated 5 stars out of 5
by Jules - Posted on 21 November 2023
I have only been with this practice for a few years having left my previous surgery after a lifetime with them due to them becoming nothing more than a signposting practice who never wanted to see or speak with me. Due to recent poor health I have had the need to see or speak with a Doctor on a few occasions. Not only have I been able to access my Doctor with ease but the service and attention to detail has been excellent. I felt I had to write this review due to the amazing service I received today. I have done something to my shoulder and been in a lot of pain, pain killers and rest just not sorting it out so I called them this morning about 8.20am, and following a conversation with the lovely receptionist, I was given an appointment. By 10.30am I am back home having already seen a Physio! I doubt you would get great service like that even in the Private sector. In today's world when the GP's are so busy I feel very lucky to have found this practice, I really couldn't ask for more and I am so glad I made the switch from my old practice. Thank you Elmbank Surgery!
Visited November 2023
Review titled Elmbank Surgery
Replied on 27 November 2023
Dear Patient, Thank you so much for taking the time to give us this feedback. We are very pleased to hear that you are happy with our services and your comments will be fed back to all the staff at the practice. Best wishes, Elmbank Surgery
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Review titled Breast screening
Rated 5 stars out of 5
by Lorraine Hodges - Posted on 28 April 2023
I went to my breast screening appointment today in Hanwell, what a spectacular department so warm, friendly, welcoming, put you at ease, glorious and a wonderful experience so thank you for the fantastic service lovely staff, I will never feel nervous attending again .
Visited April 2023
Review titled Elmbank Surgery
Replied on 19 May 2023
Dear Lorraine, Thank you for taking the time to provide feedback through NHS Choice. This is very reassuring for our patients to see when they are being referred to this clinic . Regards, Elmbank Surgery
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Review titled Terrible experience waste of time
by libradq44 - Posted on 27 March 2023
I was referred here for minor surgery to have cysts on my head removed which I've had done many times over the years but first time here. the doctor I saw insisted they must take out one cyst per week and take the stitches out at the same time for previous weeks removal. This sounded very odd and would take the best part of 2 months to do so I explained I've had multiple ones taken out at the same time in the past. They more or less told me take it or leave it and refused to listen to me. So I left it went to a hospital had them all taken out in one go stitches taken out the following week far better. Having them take each cyst out singularly at a time would have been a massive inconvenience to myself
Visited December 2022
Provided by Care opinion
Review titled Elmbank Surgery
Replied on 28 March 2023
Thank you for taking the time to provide feedback through NHS Website. We are sorry that your recent experiences with our surgery have not been positive. A member of our management team would be very happy to discuss this with you further and we wonder if you could email the practice on elmbanksurgery@nhs.net to make an appointment with the Manager. We tried to search your name on the system but unable to find. Kind Regards, Elmbank Surgery
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Review titled Amazing Knowledgeable Doctors
Rated 5 stars out of 5
by Alana B - Posted on 23 October 2022
I saw a very professional, hard-working doctor about my skin rash. They were very knowledgeable and kind and tried their hardest to get to the bottom the problem. They prescribed me several treatments and a referral. I'm really glad this surgery has such intelligent doctors.
Visited October 2022
Review titled Elmbank Surgery
Replied on 28 March 2023
Thank you so much for taking the time to give us this feedback. We are very pleased to hear that you are happy with our services and your comments will be fed back to all the staff at the practice. Best wishes, Elmbank Surgery
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Review titled Great service
Rated 5 stars out of 5
by Mota Hayre - Posted on 21 August 2022
The treatment I received regarding my verrucas and the treatment I'm now receiving regarding my cyst / abscess was and is excellent.
Visited August 2022
Review titled Elmbank Surgery
Replied on 23 August 2022
Dear Mota, thank you very much for your thoughtful comments. We value continuity of care at the practice and are pleased to hear that you are happy with our services and your comments will be fed back to all the staff at the practice. Best wishes, Elmbank Surgery