Elmtrees Surgery
2A Horsenden Lane North, Greenford, UB6 0PAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Used to be good practice
Rated 2 stars out of 5
by Mihai Dumitru Timofte - Posted on 12 July 2024
On 08/07/2024 at 10:15, I had a scheduled phone appointment through the GP app. However, I did not receive a call at the appointed time. Upon contacting the surgery, I was informed that the person I scheduled with was not available for my type of appointment. Despite this, the app showed them as the only available option. My appointment was then rescheduled for the next day, 09/07/2024 at 12:00. Unfortunately, on 09/07/2024, I again did not receive a call at the scheduled time. I called the surgery and, after being informed I was first in the queue, I waited over 5 minutes before being disconnected. When I called back, I was seventh in the queue and opted for the call-back feature by pressing 9. I did not receive a callback, and the appointment disappeared from my app. I am extremely disappointed with this service. Not only did I not receive the medical attention I needed, but the poor handling of the situation has caused significant inconvenience and distress.
Visited July 2024
Elmtrees Surgery has not yet replied.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2024
I can honestly say that the doctors and team at Elmtree surgery are amazing and go above and behind to help. Because of their dedication my daughter received an early diagnosis for cancer and has made a full recovery. The practice of annual blood test is life saving.
Visited January 2024
Elmtrees Surgery has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 09 September 2023
The doctors, nurses, pharmacists and the receptionists are all amazing! Attentive and caring and they genuinely want to help. They take my concerns seriously and were very thorough.
Visited September 2023
Elmtrees Surgery has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 September 2023
I came to the practice and was served very efficiently with all my concerns promptly addressed, and the doctor and staff were very caring and made sure I was put at ease.
Visited August 2023
Elmtrees Surgery has not yet replied.