Elmwood Family Doctors
Huddersfield Road, Thongsbridge, Holmfirth, West Yorkshire, HD9 3TRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great staff
Rated 5 stars out of 5
by Emma - Posted on 10 September 2024
I just wanted to acknowledge the wonderful care I received at my annual ltc review this morning. The health care assistant really put me at ease as I was nervous about the blood test. I’m really grateful for her skill and care.
Visited September 2024
Review titled Elmwood Family Doctors
Replied on 12 September 2024
Dear Emma, Thank you for leaving a review of your positive experience with the surgery. We're always pleased to hear back from patients when we have got things wrong or, hopefully more frequently, when we have got things right. I am really happy to hear you received great care from the clinician you saw at your review appointment and that they were so reassuring whilst you were having a blood test. I would be more than happy to pass on your thanks to the staff member concerned. If you would like me to do so, please contact the surgery on 01484 943000 and ask to speak to myself, or send a letter addressed to me at the surgery. Kind Regards, Graham Brown Operations Manager
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Review titled Computer says no
Rated 1 star out of 5
by James Quigley - Posted on 16 September 2024
One never likes to leave negative reviews especially when your health is at stake! I was made to come back today because the surgery made a mistake at my last appointment. Today I thought I was 12 minutes early but I was 8 minutes late. They refused to fit me in. This is on the back of not getting appointments, loosing referrals. One can accept all as human errors or changes in systems. Its ok when they make a mistake, but not you! I was looking for flexibility and understanding, they apologised and said ‘ computer says no’. The lack of empathy was astonishing despite it being their mistake in the first place. Very disappointing and lack of care displayed at both appointments with health care professionals. I have cancelled my covid a flu jabs and rebooked with a pharmacy where I hope I will be treated better.
Visited September 2024
Elmwood Family Doctors has not yet replied.
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Review titled Excellent Service and Care
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2024
Over the past 6 months I have visited twice to discuss contraception. On both occasions staff have been outstanding, they have listened to my concerns and talked me through a variety of suitable options. In past experiences I have felt as if my concerns have been dismissed but I am pleased to say that I have now had very positive experiences. Both staff members that I saw were extremely friendly and knowledgeable, she listened to me and answered my questions and came back with responses very quickly as promised. This surgery on the whole is great, the staff are very friendly and helpful.
Visited March 2024
Review titled Elmwood Family Doctors
Replied on 02 April 2024
Dear patient, Thank you for leaving a review of your positive experience with the surgery. We're always pleased to hear back from patients when we have got things wrong or, hopefully more frequently, when we have got things right. I am very glad to hear that you have had two positive experiences with regards to discussing contraception and that you have been listened to by our clinical team. I would be more than happy to pass on your compliments to any individual staff members or teams if you would like to let me know who they are. Kind Regards, Graham Brown Operations Manager
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Review titled Terrible
Rated 2 stars out of 5
by Joanne Tate - Posted on 21 March 2024
Was told by the doctor I needed a blood test to check my b12 before having the jab. Booked the test at reception, came to the appointment. Was then told it couldn’t be done because the notes didn’t say it had been requested or what to test for.
Visited March 2024
Review titled Elmwood Family Doctors
Replied on 22 March 2024
Dear Joanne, Thank you for your feedback, which is always useful for us in improving our service for patients. My name is Graham Brown and I am the operations manager for Elmwood Family Doctors, and I am sorry to hear you have had an unsatisfactory experience with us. I would like to investigate what seems to have gone wrong and would really value the chance to speak to you, if you would like to call the surgery on 01484 943000 and ask to speak to myself, or if you would like to send me a letter with all the information possible by writing to me at Elmwood Family Doctors, Elmwood Health Centre, Huddersfield Road, Thongsbridge, Holmfirth, HD9 3TR. I would like to make sure we can find out what has happened and, if we have got it wrong, how we may be able to improve our service. I'd also like to make sure that your blood test has now been correctly booked. Kind Regards, Graham Brown Operations Manager
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Review titled Lucky to have such a great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2024
When I contacted the surgery, was on hold for less than a minute before I spoke to the care navigator! She and clinician I eventually saw were really professional. Thank you for all your hard work in looking after my family. Really appreciated.
Visited January 2024
Review titled Elmwood Family Doctors
Replied on 15 March 2024
Thank you for your very kind review, we are thrilled to here you are pleased with the care offered at Elmwood Family Doctors.
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Review titled Great practice, lovely staff.
Rated 5 stars out of 5
by Michelle Williams - Posted on 22 August 2023
I needed to say a huge thank you to Elmwood practice - for making me feel seen, listened to and really taking care of me. My family and I have been with the practice for 17 years and always found the receptionists, nurses and doctors to be helpful, respectful and accommodating - always got an appointment when needed. Recently I had a blood test with the most caring and understanding nurse who went out of her way to look after me when I felt dizzy afterwards. I don’t mind seeing any of the doctors as they are all professional and caring, but I have to say that recently one doctor was just fantastic - really listened and understood my symptoms and looked at all the contributing factors. I hear people complain about doctors surgeries, but I just want to say a huge thank you for providing a great service at Elmwood - both sites. Every member of staff I have met has been so helpful and I want you to know how much your hard work and commitment is appreciated. Thank you.
Visited August 2023
Review titled Elmwood Family Doctors
Replied on 23 August 2023
Hi Michelle. Thank you very much for taking the time to review our service. We are thrilled to here you are pleased with the care and service offered at Elmwood Family Doctors. Thank you
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Review titled Excellent GP Practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2023
I have been registered at Elmwood for around 20years. They are a responsive and caring practice. My recent experience with a nurse was outstanding. She was really kind, compassionate and knowledgeable. Excellent job and thank you.
Visited March 2023
Review titled Elmwood Family Doctors
Replied on 23 August 2023
Thank you for your very kind review, we are thrilled to here you are pleased with the care offered at Elmwood Family Doctors.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Ian John McCulloch - Posted on 15 December 2022
I have been a patient with this practice since 2008. Caring, helpful, understanding are just a few of the superlatives I can offer. The ''gatekeepers' aka the receptionists, the first contact are always a credit. Everything seems to run very smoothly and nothing is too much trouble. I am always happy to promote how good the practice is and frankly I am horrified to hear stories of some other practices. Well done to you all - Happy Christmas and Happy Era. Keep it up especially in these difficult times when there is so much angst
Visited December 2022
Review titled Elmwood Family Doctors
Replied on 16 December 2022
Thank you for your great review Ian, we are thrilled to here you are pleased with the care and service offered at Elmwood Family Doctors.