Elmwood Medical Centre
7 Burlington Road, Buxton, Derbyshire, SK17 9AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent appointment
Rated 3 stars out of 5
by AED6AB88 - Posted on 22 March 2024
I had an appointment on 21.3.24 and although the actual time of the appointment was running late, the person was very professional in her manner and thorough in her Investigation of my current health. She apologised for her delay but still had sufficient time for my appointment. I would have no hesitation in having a further appointment with her and would recommend her to others.
Visited March 2024
Review titled Elmwood Medical Centre
Replied on 10 May 2024
Dear Patient, Thank you for taking the time to leave us some feedback, I am sorry to head your appointment did not run on time, however it is positive to read that you received and apology and that you felt your problems were thoroughly investigated. We do endeavour to run all appointments to time, clinicians may run can over the allocated appointment time if they are dealing with a particularly complex patient issue, or if a patient has taken ill during the consultation. We work very hard to try and keep to appointment times, but unfortunately we can never predict how long each appointment is going to take. I will ensure your comments are passed along to the clinician who dealt with your care and i am sure they will be thrilled to hear you would recommend them to others. Kind Regards, Lauren Halpin Practice Operations Manager
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Review titled Dedicated HRT nurse
Rated 4 stars out of 5
by Rachel - Posted on 27 March 2024
Excellent practitioner who was kind, patient and knowledgeable. Only difficulty is getting an appointment to see her! I mentioned this and she gave me an option to ask reception to set a task for her to contact me with a proposed appointment to which I could respond. Great solution to my only issue. HRT prescription sent and reassurance to contact her with ‘any’ question at any point before next review. Great supportive care. Thank you. 😊
Visited March 2024
Review titled Elmwood Medical Centre
Replied on 10 May 2024
Dear Rachel, I wanted to thank you for leaving such kind and positive feedback about our Advanced Clinical Practitioner. I am sorry to hear you find it difficult to always get an appointment with your preferred clinician, this was feedback we received many times by the practice. As a result of this we tried to explore options where we could streamline this process and have enabled the clinical team to be able to book follow up appointments within your consultation to ease the pressure and frustration during the 8am rush. I am glad this solution has worked well for you. I will be sure to pass your lovely feedback on to the rest of the team. Kind Regards, Lauren Halpin Practice Operations Manager
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Review titled Excellent healthcare practioner
Rated 4 stars out of 5
by Anonymous - Posted on 29 March 2024
I had a consultation with a nurse practitioner who provided support and advice regarding my condition. They also provided follow-up advice. The service they provided was superb.
Visited March 2024
Review titled Elmwood Medical Centre
Replied on 10 May 2024
Dear Patient, Thank you for taking the time to leave us such lovely feedback. We are thrilled to heard you felt supported by our clinician, we will ensure these comments are passed on to our Advanced Clinical Practitioner. Many Thanks, Lauren Halpin Practice Operations Manager
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Review titled Great Women's Health Service
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2024
The nurse led women's health service has been a great help to me in understanding and dealing with perimenopause symptoms. Great advice and support, I've felt in good hands and very well looked after. Thank you!
Visited March 2024
Review titled Elmwood Medical Centre
Replied on 10 May 2024
Dear Patient, We wanted to thank you for leaving us such lovely feedback about our nursing team at Elmwood. We are thrilled to head you felt supported and looked after by our team and we will be sure to pass your feedback on to our Nursing Team. Many thanks, Lauren Halpin Practice Operations Manager
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Review titled Great HRT nurse practitioner
Rated 3 stars out of 5
by Anonymous - Posted on 27 March 2024
The nurse practitioner is extremely helpful, friendly and knowledgeable. The old receptionists who have been there a while are rude, unhelpful and not interested. The newer receptionists are much more helpful and friendly. Lack of appointments is annoying. I was 9th in the queue and could only get a phone appointment with a nurse at 7pm that evening. Who was helpful but only by referring me to someone else as she couldn’t assist herself. The fact you can’t get an appointment after 8.05am, when they open at 8am, is not good.
Visited March 2024
Review titled Elmwood Medical Centre
Replied on 10 May 2024
Dear Patient, Many thanks for taking the time to leave us your feedback, it is great to hear that you find our team friendly, helpful and knowledgeable. We understand the struggle and frustration around obtaining appointments and are constantly looking at ways we can improve our services and access. We welcome patient feedback and suggestions around this, if you would like to follow this up with me I would be happy to speak with you to explore some ideas and options? If you are agreeable, please contact the practice on 01298 23019 (after 10am ) to speak with either myself or Iain McKinley. Thank you again for leaving your feedback, it is only with feedback we can continue to improve access to our services. Kind Regards, Lauren Halpin Practice Operations Manager
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Review titled Lovely doctor
Rated 4 stars out of 5
by Janette - Posted on 04 March 2024
It was easier than usual to make an appointment today. I wasn't on hold for too long, and managed to arrange for a telephone consultation this morning. The doctor called at the arranged time. She was so lovely. She listened to me, which, I think, is the most important thing a g.p can do. Thank you
Visited March 2024
Review titled Elmwood Medical Centre
Replied on 04 March 2024
Good Afternoon Janette, Many thanks for your lovely feedback, we have been working hard to make some real changes in practice. I am pleased to hear you found it easier to make an appointment and that this was delivered to you on time. I will ensure this feedback is passed on the clinician that you saw. Kind Regards, Lauren Halpin Practice Manager
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Review titled terribly run practice.
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2024
i've been with this practice for 20 years, it's 3 minutes from my house but i will be leaving this practice as soon as possible. i have a serious health issues, but i can't get an appointment with a doctor or even through to the receptionist at times. i have been ringing everyday from opening, the line is busy and i can't even make it onto the waiting list, when i do make it through I was told that they've reached their "safe limit" for the day, it wasn't even half 9am. i have tried every single day to have the same outcome, they just tell me to ring back another day. this has been the save since lockdown and I am beyond fed up and my health has gone down hill, i am now facing having to go to a&e. this practice is serious letting down their clients and I know other people with the same issues with the practice.
Visited February 2024
Review titled Elmwood Medical Centre
Replied on 04 March 2024
Thank you for your feedback, i am very sorry to hear that your experiences of the practice has not been to a standard you would expect. I would very much like to take a look into your concerns raised so we can address these for you, we do aim to reply to all feedback directly and if you would like to contact myself or our Assistant manager at the practice on 01298 23019 we would be happy to discuss this further. Kind regards Elmwood Operations Manager.
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Review titled Very sad experience
Rated 1 star out of 5
by Michael Harding - Posted on 19 September 2023
The difficulties I experienced with this practice began when I was told I could see a nurse upon my arrival after major bowel surgery. When I arrived I was told to go home they can't see me. All this while I could barley walk. Ever since then getting prescriptions has ever been wrong (missing medication) or simply not returned meaning my stoma supplies needing to be sent as an emergency. The latest experience was given twenty minutes notice to collect a very important mecial evaluation form before they close, I phoned to say I would be three minutes late and was told I would need to come tomorrow. I hope to find a new doctors as being caused this amount of stress whilst undergoing chemotherapy and fighting cancer doesn't seem like a good decision.
Visited September 2023
Elmwood Medical Centre has not yet replied.
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Review titled Omnishambles
Rated 1 star out of 5
by Simon Harrod - Posted on 22 September 2023
Dropped off my repeat prescription first thing on Mondy morning, 8th September so as to give plenty of time. Called at the pharmacy on Thursday to pick it up but they had received nothing. I went into the surgery, just to make sure it hadn't been overlooked which has happened on more than one occasion in the past. I was told that it now takes 3-5 days for a repeat to be sent to the next door pharmacy. OK, so it will be ready tomorrow, Friday then, as that will be 5 days. The response from the receptionist actually stunned me, I was told that 'it will be there if you're lucky' I understand that receptionists at the practise are under a lot of pressure, due to the awful to non-existent service provided to patients, but to tell someone with a quite serious heart condition that their prescription will be ready if they're lucky is simply unacceptable. Been with this practise since the 1970's, and until the recent takeover it was very good. since the takeover it has become a complete shambles, not fit for purpose.
Visited September 2023
Review titled Elmwood Medical Centre
Replied on 04 March 2024
Dear Simon, I am sorry to hear that you felt the service delivered by our team was not to standards. Your feedback is very important to us and we are always disappointed when things don't go well. I would like to be able to look into this deeper and would therefore request that you contact me directly at the practice to discuss further. We have recently reviewed our medication process in practice and i can confirm these are now being actioned on time If you would like to contact me further to discuss please call teh practice on 01298 23019 Kind Regards Lauren Halpin Practice manager
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
Been waiting 9 monthes for ultra sound scan appointment, to find a receptionist never spoke to the doctor. Today we were told we needed to start again but the first appointment was 11 July or wait in the above 30 queue on the phone perhaps get through but most likely the line drops. To possibly get a nurse If she can make a make a referral. Completely disorganised, and on hearing my questions had no positive or helpful way of dealing with the problem only offering the above service when they themselves are at fault and should have tried to rectify it in some way. We went to the surgery Oct 2022 and saw a new doctor that seemed like he wanted to help but unfortunately this wasn't enough because of the Complete lack of organisation and the way it is run. We are changing doctors, I think this surgery should be closed down. It is not giving any service let alone good or bad.
Visited June 2023
Review titled Elmwood Medical Centre
Replied on 12 September 2023
Dear Patient Thank you for your feedback. I apologise for your poor experience with the practice. I am keen to investigate and review the processes involved so we can ensure we can prevent this from happening again. Please contact us on ddicb.elmwoodmanagement@nhs.net so we can discuss these concerns further Kind Regards Iain & Lauren Operations Managers