Elswick Family Practice
Meldon Street, Newcastle Upon Tyne, NE4 6SHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unprofessional
Rated 2 stars out of 5
by Anonymous - Posted on 03 June 2024
Appointments are scheduled but never been called on time. Always 30 minutes after my appointment time. Such an inconvenience because I’ve had to cancel other plans. What is supposed to be a 5-10 minute appointment turns to 1 hour or more. No apologies either.
Visited June 2024
Review titled Elswick Family Practice
Replied on 04 June 2024
Dear Patient, We are sorry to hear your experience with the surgery was not a good one. We always aim to make sure patients are seen within an appropriate timescale and we apologise that this has not been the case for you on this particular occasion. Sometimes patient appointments do run longer than anticipated and this is something that is out of our control. It may benefit you to join our patient participation group (PPG) where your valued thoughts and views on how we can improve our services can be heard first hand. If this is something that interests you, please give us a call at the surgery or a message on our Facebook page and we can give you some more information on the group. Your thoughts and suggestions are important to us and we appreciate you taking the time to leave us feedback. Once again, our sincerest apologies. If you would like to discuss this further please feel free to email us at: elswickfamily.practice@nhs.net. Thank you, Elswick Family Practice
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Review titled Poor attitude
Rated 2 stars out of 5
by Paul Fraser - Posted on 07 August 2023
I and my family have been with this practice for over 70yrs and only attend when absolutely necessary, unfortunately I had the misfortune of having to contact them this morning as my daughter had a swollen neck and was finding it difficult to swallow, on eventually getting through to a receptionist I was informed that she should go to the chemist first rather than see a doctor, after an exchange of words explaining the risks of swollen airways and so I was reluctantly given an appointment, what has happened to our nhs
Visited August 2023
Elswick Family Practice has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Unhappy - Posted on 04 April 2023
I received a text saying my GP would call a week later concerning test results. I used the link it contained to say that because of my job I need a specific time. I then received a voicemail saying this was impossible. The day before the call was due I received a text saying I had to be at the surgery the following day. I called to check which message was correct and after 12 minutes on hold I was told that “these texts go out by accident sometimes” and that my GP would call at 230pm. It is now 425pm and there has not been a call.
Visited April 2023
Elswick Family Practice has not yet replied.
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Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 02 March 2023
I had a phone call today and was made to feel like an inconvenience because I can't attend the surgery. It's not my fault I'm ill and have mobility issues. I was also upset by the comment made that the telephone call next week to discuss xray results, which the surgery arranged, not me, was probably going to be pointless. If you think it's going to be pointless then don't arrange it. I've got mental health issues, I could well be doing without the surgery behaving like this.
Visited March 2023
Elswick Family Practice has not yet replied.