Eltham Medical Practice
Eltham Community Hospital, Passey Place, Eltham, London, Greater London, SE9 5DQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor communication
Rated 1 star out of 5
by Gareth Holmes - Posted on 17 December 2024
Terrible communication. Callback doesn’t work, I’ve never been called back. Booked online for a telephone consultation in the past I’ve not been called back. When you call the practice I’ve been Number 1 in line for an hour! Also when you call the GP for the options to choose on the keypad. Why is book an appointment option 4? Shouldn’t it be option 1 just to make it easier for everyone. Option 1 is to cancel or check an appointment only?! Weird system
Visited December 2024
Eltham Medical Practice has not yet replied.
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Review titled Thorough examination, very patient, understanding doctor
Rated 5 stars out of 5
by Pallavee Perianen - Posted on 14 December 2024
Thorough tests were done and from the readings we saw things that weren’t picked up from the previous tests. Doctor was very patient with me given that am pregnant, explained everything slowly and thoroughly, and also gave me a print out. Was advised to go straight to hospital with memo of what I need to do there as well. Doctor also asked if I was ok to make my way to hospital and further directed me to closest hospital so that I can get seen ASAP. Very satisfied with overall experience today.
Visited December 2024
Eltham Medical Practice has not yet replied.
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Review titled Inadequate reception and administration
Rated 1 star out of 5
by Boris - Posted on 03 December 2024
Incompetent reception staff unable to work with online services and sending contradicting messages when trying to book an appointment today. Poor service
Visited November 2024
Eltham Medical Practice has not yet replied.
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2024
Reception area confusing, had to ask directions three times. Staff attitude unfriendly and irritated by the public. Nurse seemed to be in a hurry. Called in next patient whilst still getting dressed.
Visited October 2024
Eltham Medical Practice has not yet replied.
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Review titled Horrible, judgmental, not even cared to listen
Rated 1 star out of 5
by Vasilka - Posted on 09 October 2024
I’ve been trying to book an appointment for my mum multiple time by phone and online as well, as she had an emergency bile operation and missed her check up as it happened while she was on holiday in Bulgaria. She was supposed to stay longer so she can have her operation checked but she didn’t because of a financial situation. No matter that she even has some complaint the refused multiple times appointment to my mum and not even listening to hear about the reasons. Instead they told me to get a letter from her doctor that operated her in Bulgaria that says “you have to give appointment to that patient” what?! What?! That was my reaction on the phone!!!! This is mad and pathetic how they treat you those who are supposed to understand and make sure your health is a priority….. I don’t know who to blame the receptionist that treats you like you are asking for money or something… it’s just unbelievable!!!! Im worried about my mum and her GP are just treating us like we are imposters…
Visited September 2024
Eltham Medical Practice has not yet replied.
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Review titled Uncaring and lacking any sympathy
Rated 1 star out of 5
by Jane Slade - Posted on 26 September 2024
I have arthritis and osteoporosis in my hips and am a carer for my husband who has incurable cancer and at present in a back brace and wheelchair. I take him to hospital twice a week. I’ve been unable to get an appointment for a cortisone injection to alleviate my pain. The senior doctor is more than aware of my situation but has given me no help whatsoever to get any relief before 31/10. I will borrow money to go private although I shouldn’t have to! A practice that has been run into the ground since it was taken over. Aesthetic improvements are all well and good but the service itself needs looking at.
Visited September 2024
Eltham Medical Practice has not yet replied.
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Review titled Wrong name for appointment
Rated 1 star out of 5
by Julie Sweetapple-foakes - Posted on 28 August 2024
My elderly father went to the practice for his appointment on Sunday at 8:20 in the morning. I need to be told that this isn’t his appointment and it was for someone else told to go to somewhere else to get his legs bandaged. get a phone call Monday to ask if he had an appointment on Sunday and there had been a big mix up. How can this happen???? He’s a pensioner and had to get a cab as can’t walk very far and unfortunately I was on holiday so couldn’t take him.
Visited August 2024
Eltham Medical Practice has not yet replied.
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Review titled So helpful
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2024
I have been a patient at this practice for 25 years and have always found them very attentive to my medical needs. After submitting an econsult this morning I was telephoned a couple of hours later and asked to attend within the hour. I was seen by a brillant advanced nurse practitioner and received great care. After a hiccup of a couple of hours trying to get the medication I was helped by an incredibly patient and helpful member of the reception team this member of staff was so help. Thank you all so much.
Visited June 2024
Eltham Medical Practice has not yet replied.
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Review titled Swift Response
Rated 5 stars out of 5
by Julie Townsend - Posted on 17 May 2024
Filled in an on line form and got an email and referral to Pharmacy within a few hours. Top service. Thankyou so much 😊
Visited May 2024
Eltham Medical Practice has not yet replied.
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Review titled Poor
Rated 2 stars out of 5
by Anonymous - Posted on 26 April 2024
Since they have changed on line booking it is a nightmare to book an appointment and went to receptionist to book and told I can't have to do it on line
Visited April 2024
Review titled Eltham Medical Practice
Replied on 29 April 2024
Dear Patient Sorry you have not found our service satisfactory. As our practice policy is not to advise patients to go online and if you present at reception we would look at booking an appointment or adding you to a virtual waiting list if no appointment are available, please can you contact our patient liaison officer so we can investigate your issue further. Regards Eltham Medical Practice