Eltham Medical Practice
Eltham Community Hospital, Passey Place, Eltham, London, Greater London, SE9 5DQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dr never called
Rated 3 stars out of 5
by Anonymous - Posted on 24 March 2023
Phoned for urgent telephone appointment as I had been monitoring my blood pressure and noticed a high rise to 213/103 told dr would call later that day. Well it’s now7:45pm and I’ve had no call maybe high blood pressure is not important to them now ! Not happy at all a A&E visit may be my only option if it doesn’t lower
Visited March 2023
Review titled Eltham Medical Practice
Replied on 10 May 2023
Dear Anonymous Thank you for feedback. We have noted that you have updated your comment. Regards Eltham Medical Practice
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Review titled Love this practice
Rated 5 stars out of 5
by Katrina - Posted on 15 February 2023
I have recently been diagnosed with diabetes and high cholesterol, the surgery and doctors are very efficient and great, I called up at 2pm to book an appointment got one for the next day, keep it up Eltham Medical Practice
Visited February 2023
Review titled Eltham Medical Practice
Replied on 20 February 2023
Dear Katrina Thank you for your feedback, I will ensure your positive comments are passed to the relevant team members. Regards Eltham Medical Practice
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Review titled terrible service
Rated 2 stars out of 5
by Anonymous - Posted on 14 February 2023
It's almost impossible to get an appointment and when i finally did, I had to wait 3 weeks. Turned up for said appointment, practitioner didn't arrive for work so I was told tough luck, phone on Friday when some appointments may become available. that was 2 weeks ago and I'm still waiting.
Visited February 2023
Review titled Eltham Medical Practice
Replied on 20 February 2023
Dear Patient Sorry you felt our service wasn't satisfactory this time, if you would like to discuss this with our Patient Liaison Officer please use this link below https://www.elthammedicalpractice.nhs.uk/practice-information/complaints-procedure/ Regards Eltham Medical Practice
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Review titled Really gone downhill
Rated 2 stars out of 5
by Anonymous - Posted on 19 January 2023
This practice has really gone downhill. Impossible to get an appointment when you are ill. For routine asthma review they inundated me with texts to make an appointment but constantly put on hold - when working it’s not possible to wait for almost an hour - then withdrew my prescription for pump which could of had serious consequences without notice. Had a review follow up booked for today and after they’d already changed it 3 times they have cancelled at the last minute too late to cancel leave from work. Phoned to book a new appt as text requested selected appt option and after it rang for a bit they hung up 6 times before eventually answering - good help me if it had been critical! Have made it clear not willing to lose another days work and the nurse can phone me if they still need to and requested that they ensure they don’t withdraw prescription again - not confident that message will be relayed though so we will see
Visited January 2023
Review titled Eltham Medical Practice
Replied on 20 February 2023
Dear Patient Sorry you felt our service wasn't satisfactory this time, if you would like to discuss this with our Patient Liaison Officer please use this link below https://www.elthammedicalpractice.nhs.uk/practice-information/complaints-procedure/ Regards Eltham Medical Practice