Elthorne Park Surgery
106 Elthorne Park Road, Hanwell, London, Greater London, W7 2JJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A great practice with great service
Rated 5 stars out of 5
by Stephen Marsh - Posted on 01 November 2023
I find the team at Elthorne Park Surgery efficient and kind, making every effort to accommodate requests. The front of house are always friendly and helpful, even when under pressure dealing multiple telephone calls and questions. The doctors and nurses are excellent, they listen and take great notes, so I’ve found we are on the same page. The surgery have looked after my whole family, and have always provided great advice and requested hospital consultations when necessary. I would heartily recommend Elthorne Park Surgery to anyone.
Visited October 2023
Elthorne Park Surgery has not yet replied.
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Review titled Not Fit for Purpose
Rated 1 star out of 5
by LAKHBIR SINGH - Posted on 25 October 2023
Almost impossible to get through to reception to book a Doctor appointment. Requested call back which never came. Left hanging on to holding music for 40 minutes - in the end gave up. This practise is not fit for purpose. I've had the same experience year after year. Simply useless.
Visited October 2023
Review titled Elthorne Park Surgery
Replied on 27 October 2023
I am sorry to hear you had difficulty getting through to reception. Unfortunately at busy times when the demand is very high that can be the case. We have just introduced a call-back facility on our telephone system so patients do not have to hold on the line and are automatically called back when they reach the top of the queue.
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Review titled Excellent servicw
Rated 5 stars out of 5
by Robert Elwyn James Watkins - Posted on 29 August 2023
I spoke to a GP for the first time in 20 years. Telephone consultation. Could not have been better. Excellent in all aspects. Reception staff were also very friendly and professional last week when I popped in. See you again in 20 years time!
Visited August 2023
Elthorne Park Surgery has not yet replied.
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Review titled Caring Practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
Very efficient and caring staff who put you at ease and listen to your concerns. The doctor made sure I was comfortable and prepared for a painful injection and completed the procedure swiftly and efficiently.
Visited July 2023
Elthorne Park Surgery has not yet replied.
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2023
Excellent caring experience which is how it has always been for me. I have only known a very professional approach by all doctors and the rest of the staff which make a very well conducted practice
Visited July 2023
Elthorne Park Surgery has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2024
They checked my health nicely, And also staff are very kindly 🙏 So therefore I am very interested my GP
Visited June 2023
Elthorne Park Surgery has not yet replied.
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Review titled From bad to worse.
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2023
Dropped in this morning to get an appt. for my daughter. Told no appointments for three weeks. Told to try ringing at 8.00 in the morning which is not possible due to work commitments. This practice has been poor for twenty years but there has been a dramatic decline in the last ten years. It's just dreadful.
Visited June 2023
Review titled Elthorne Park Surgery
Replied on 26 June 2023
I am sorry to hear your experience of making an appointment for your daughter was frustrating. We do offer a full range of appointment types - anything urgent we will triage on the day but we also offer routine consultations which can be either telephone or face-to-face. There may be a wait time for these. You can also contact us using the eConsult on-line platform via the practice website. We have tried hard to evolve the appointment system coming out of the pandemic, and have a range of new staff including Physician Associates as well as a scheme working with a local Community Pharmacy to try and help alleviate the pressure on GP appointments.
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Review titled Appointment system terrible
Rated 2 stars out of 5
by Hilary Mills - Posted on 18 April 2023
I made an advance appointment for a face to face for 10 days ahead, the earliest i could get on a day when I wasn’t working. When I arrived I was told I didn’t have an appointment and so I couldn’t be seen. I showed them the record of the day i phoned. The entry in my calendar with the doctors name. I had never seen her before so I wouldn’t have known it any other way. The receptionist hadn’t sent me a text message to confirm so it was not recorded but no apology. Their fault. There was nothing they would do even though I had just driven for 3 hours to get here. So much for patient care. I will now have to have a phone call at work tomorrow which is what I wanted to avoid. This system is broken.
Visited April 2023
Review titled Elthorne Park Surgery
Replied on 26 June 2023
I am sorry to hear about your experience. We do have a complaints system and would always suggest contacting our Practice Manager in the event that things go wrong.
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Review titled Fabulous
Rated 5 stars out of 5
by Catherine gunnewicht - Posted on 20 February 2023
This is a fabulous surgery. The drs are hard working, caring, and conscientious. The reception staff are lovely and always try their best to help. The reception manager, deserves a special mention as goes over and above. I have absolutely no complaints about this surgery. I've been with them for 23 years and always found them fantastic. They were fabulous during the pandemic. The e-consults are great and they always ring you back and book you in for a f2f appointment if they need to see you.
Visited February 2023
Elthorne Park Surgery has not yet replied.
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Review titled Avoid
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2022
I called yesterday as I was experiencing severe ear pain with temperature. Doc. xxx prescribed me a nasal spray regardless my request for an antibiotics as I was feeling awful and ear pain was getting worse over the past 3 days. She said I didn't need one, that antibiotics won't help me. Over night, my temperature went higher and I felt more pain and ear area started swelling. I called again today and I was told that I spoke with a doc yesterday. I explained that my symptoms got worse and I did also reply to the message she sent me yesterday through their system to let her know I was getting worse. I had to go to Urgent Treatment at Ealing Hospital where a doctor looked in my ear and said that an antibiotics was really much needed. He gave me a box with 15 capsule of amoxicillin to take... Infections could have gone worsen and caused major long lasting problems, the quality of care of this GP is extremely low
Visited December 2022
Review titled Elthorne Park Surgery
Replied on 16 December 2022
Dear patient. I am sorry to hear you were dissatisfied with the service you received from Elthorne Park Surgery. I can assure you we take quality of clinical care very seriously. We also have a robust in-house complaints procedure so you are welcome to address any concerns you may have to our Practice Manager in writing. Dr Reynolds, GP Partner.