Emmer Green Surgery
4 St. Barnabas Road, Emmer Green, Reading, Berkshire, RG4 8RAContact details and opening times
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Reviews
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Review titled never been able to see a doctor
Rated 1 star out of 5
by Anonymous - Posted on 24 September 2024
We have moved in to the area 1.5 years ago and since then, whenever we have a problem, we just get a call from the doctor or directed to pharmacy or to the walk-in clinic in the center. They always say that they don't have a face to face appointment slot, in a month period. My daughter had a stomach ache, I only had a call from a nurse on the 5th day, asking for urine sample. I've collected the sample but they didn't told us the result, even the ache continued because they don't think that you're a patient I guess, you're just a person calling them. When I ask for an urgent appointment on the 10th day, they tried to direct me to the pharmacist to give some medicine without even checking my daughter first. When I objected, they gave us an appointment on the walk-in clinic in Broad Street Mall. In 1.5 years, we only seen a doctor once, for my daughter again. Now I have a persistent pain on my thumb for 8 days and I can barely use it but the only appointment is in 3 weeks time, I won't be able to make it due to work and now the doctor will call me in 3 weeks time again. 3 weeks is a very long time to be in pain, don't you think? and what do we suppose to achieve with a physical condition without seeing the patient or the affected area? When I read all of the feedback about this surgery here, like same day appointments, I really think that something is wrong about how we are treated as a family. Other than that, the staff and nurses is really polite but I think they are over stretched and can not do anything with high demand. I can not comment on doctors, because we have been only treated by one, he was knowledgeable, polite and with good communication with kids.
Visited September 2024
Emmer Green Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2024
Wonderful experience with doctor and admin staff, the only criticism I have was told to go straight to RBH after seeing the doctor.was in a bit of shock told to go straight to the ward. As a 71 year old female was in state of shock, was in shock to how I was going to get there, no help from admin staff.could have ordered me a taxi. As not life threatening as to use an ambulance, money wise I had the money, or even if you kept a kitty for this kind of situation. Otherwise service was great
Visited June 2024
Emmer Green Surgery has not yet replied.
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Review titled Same day appt,immediate solution to problem!
Rated 5 stars out of 5
by Jim nutley - Posted on 27 February 2024
Needed advice on stomach pain,got an examination and subsequent medication within hours of first phone call.Given the challenges the NHS are up against I couldn't fault the service Emmer Green practise provided !
Visited February 2024
Emmer Green Surgery has not yet replied.
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Review titled helpful and responsive
Rated 5 stars out of 5
by SIMON KEITH ROGERS - Posted on 04 July 2023
GP surgeries are getting a terrible bashing from an overentitled press and public. I just wanted it noted that my consistent and recent experience is one of courteous, responsive and helpful reception staff and prompt access to GP ring back and treatment action. Thanks very much all for your hard work in testing times. The great service i have come to expect but never take for granted from Emmer Green Surgery.
Visited July 2023
Emmer Green Surgery has not yet replied.
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Review titled Poor Attitude
Rated 1 star out of 5
by S Williamson - Posted on 26 April 2023
Tried to get an appointment, nothing available for over 3 weeks, Reception seem you want to diagnose yourself, very unhelpful and poor attitude. Said if it was an emergency they would have an earlier appointment! so being in pain with a swollen foot and not being able to walk does not qualify. Looks like I'll have to go to A&E
Visited April 2023
Emmer Green Surgery has not yet replied.
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Review titled Fabulous surgery
Rated 5 stars out of 5
by Mrs Caroline Downs - Posted on 10 February 2023
Sadly 3 times i have had to call this week each time a dr has called me back within an hour having witnessed my friends in other areas problems i know how lucky we are ! My son has special needs and gets 5 star treatment from everyone
Visited February 2023
Emmer Green Surgery has not yet replied.