Emsworth Surgery
North Street House, 6 North Street, Emsworth, Hampshire, PO10 7DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled First Class Practice
Rated 5 stars out of 5
by Martin Giles - Posted on 10 September 2024
I have only been with practice a relatively short time , but have found the service first class. I called today with an issue and the phone was answered promptly, after a brief chat a call was arranged with a GP who responded quickly and resolved the issue!
Visited September 2024
Emsworth Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Graham South - Posted on 20 October 2024
Late September I had two toe nails & the beds removed at St Mary's Hospital. Every other day for two weeks I had my dressings changed & the stitches removed at the surgery. I would like to say a big 'thank you' to all the nursing staff who looked after me, & showing me how to change my own dressing at home after the first two weeks. Graham South
Visited September 2024
Emsworth Surgery has not yet replied.
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Review titled Brilliant Service
Rated 5 stars out of 5
by Maureen Burke - Posted on 10 August 2024
It was like a doctors appointment from years ago. No limit to what I could ask and a genuine interest in my concerns. Excellent advice given.
Visited August 2024
Emsworth Surgery has not yet replied.
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Review titled Superb service and very caring
Rated 5 stars out of 5
by Rodney Storey - Posted on 12 August 2024
I have been a patient of this practice for 23 years. If I phone in the morning I can usually get an appointment with GP or Nurse, (if needed after the telephone consultation), the same day. When they say they will phone back they always do so the same morning. Wonderful service! Today I had a telephone call back in 15 minutes and an appointment with a GP the same afternoon, where I was thoroughly examined and given good explanation, reassurance, treatment and information on the next steps. My GP is the best I have ever had in all my 79 years. He asks the right questions, he listens carefully, and gives good advice or treatment. If he says he will take action, say a referral, he does so, fast! I am a very happy patient.
Visited August 2024
Emsworth Surgery has not yet replied.
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Review titled Have been really happy until this morning
Rated 4 stars out of 5
by Anonymous - Posted on 26 July 2024
I am hopeful that it is a technical issue, but I suspect that it isn't and it is just high demand for the service but this morning I tried to complete an econsult having made sure I was ready from 0758, I refreshed the page from 0800 but we encountered a power outage lasting less than a minute but had to wait for our internet to reload which took 5 minutes. I tried to access the econsult page at 0805 and it stated "Your practice isn’t accepting online requests right now. You can submit a request again from 8am on Monday." The econsult page was open for less than 5 minutes and now because it's a Friday I have to wait until Monday. I appreciate the demand for services is high, but how else am I supposed to access care for my family if we must go through the econsult process but we have less than 5 minutes each weekday to complete the form!?
Visited July 2024
Emsworth Surgery has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Graham South - Posted on 21 May 2024
I had an operation 6 weeks ago, stitches still not dissolved. Walked into Surgery to ask how long should this take. Reception asked me to wait a moment. She then asked me to see the Nurse, who removed the stitches. All done within 15 minutes. Very quick & efficient with no appointment. Thank you to the Receptionist & the Nurse on duty. 11am, 21.5.24
Visited May 2024
Review titled Emsworth Surgery
Replied on 21 May 2024
Dear Mr South, Thank you so much for taking the time to leave your review which I have passed onto the reception and nursing teams. We are very pleased that you were happy with the service you received. It always gives the team a great boost when we receive nice comments like yours, it is very much appreciated! Kind regards. Kate Hope, Practice Manager
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Review titled Terrible service since covid
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2024
Not the first time this has happened to me, and also happened to my friend last week. I did the usual e-consult, eventually when it works, waited up until 6.30pm on Monday 15th January and did not receive my telephone call. Waited in all day for this call. E-consults, telephone triage before being able to book an appointment just simply does not work and is very impersonal for patients. Why you cannot simply go back to booking appointments I just cannot understand, like other practices in the area.
Visited January 2024
Review titled Emsworth Surgery
Replied on 24 January 2024
We are disappointed that you have felt dissatisfied with the service provided. All e-consults are dealt with promptly when they come into the Practice and patients receive an automated response from the e-consult service. This states that you will be contacted by 6.30pm the following day and that this may be by phone, text or email and so it is important to keep a check on your emails. This response will let you know the plan of action once the e-consult has been triaged by the appropriate person. It is a shame in this instance that the feedback is anonymous as we would have liked the opportunity to contact you to discuss this further. Your comments have been fed back to the appropriate members of the team. Patients do not have to use the e-consult service, the reception team are always on hand and happy to help. K. Hope, Practice Manager
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Review titled Our thanks
Rated 5 stars out of 5
by Sue T and Richard B - Posted on 23 July 2023
My partner and I are very grateful to be registered with our GP and Emsworth Surgery and wanted to say a big well done and thank you. These are times of enormous pressure on services and this impacts heavily on the frontline staff so we feel it's really important to give praise where due. It's true the service is being delivered in a different way to previously, but what we really appreciate is that using the econsult system as a way of entry we are always kept in the loop of when a problem will be dealt with and then that is followed through efficiently. When my partner had a more urgent problem a few months ago a phone call and a same day appointment was arranged with another clinician. We are aware that the access provided is much better than friends and family have experienced elsewhere. Finally we appreciate the wisdom and efficiency of our registered GP and also his enhanced skills around dermatology. He was also very kind to me today. Thank you and please look after yourselves too.
Visited July 2023
Review titled Emsworth Surgery
Replied on 24 July 2023
Thank you so much for taking the time to leave your very positive message which has been passed on to the rest of the team and will give them all a boost! We are pleased that you have been happy with the service provided. Thank you again for your time. K Hope, Practice Manager.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2023
I was very ill and received immediate and exceptional treatment at home which probably saved my life. The Dr spoke with the ambulance people so the hospital was prepared. It was fantastic. Thank you
Visited February 2023
Review titled Emsworth Surgery
Replied on 30 March 2023
Thank you so much for taking the time to leave your review. We are pleased that you were happy with the treatment you received and hope that you have made a full recovery. Your comments have been shared with the Practice Team. Thank you. Practice Manager.
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Review titled Extremely well-organised practice
Rated 5 stars out of 5
by Alison Jane Rusbridge - Posted on 04 January 2023
Since I joined this practice as a patient in 2009, I've had always excellent care from Emsworth Surgery. Despite the NHS being under tremendous pressure in the ongoing pandemic, this has not changed over the last 2 years when, unfortunately, I have needed their services more often. The e-consult system is efficient (& preferable to long waits in a crowded waiting room), the receptionists and nurses have always been patient, helpful and kind, and the GPs thorough. 3 days before Christmas I had post-covid breathing difficulties. The receptionist I spoke to took the time to listen and respond appropriately: within 10 mins a GP had telephoned, and she offered an appointment an hour later. I picked up my medication from the local pharmacy the next day. This is excellent primary care at a time of huge demand - and much appreciated.
Visited December 2022
Review titled Emsworth Surgery
Replied on 05 January 2023
Dear Alison, thank you so much for your kind review which I have shared with all of the Practice team. We very much appreciate you letting us know that you have had positive experiences at the Practice. We really strive to provide as efficient and helpful a service as possible for all of our patients. It gives the team a real morale boost to read comments like yours and so many thanks again for taking the time to leave it. Kate Hope, Practice Manager