Enderley Road Medical Centre
Enderley Road Medical Ctr, 41-45 Enderley Road, Harrow, Middlesex, HA3 5HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled How do you get an appointment
Rated 1 star out of 5
by Robert burton - Posted on 05 February 2025
Its past the point of riddiculousness...ive not successfully used the patches never works .just takes me round and round 3 days ive tried ive joined the phone que at least 12 in front waiting one receptionist recipe for disaster goes nowhere..or keep trying phone every 20 minuted wait for at at 10 in front long wait Probably get attitude from receptionist ..as per usual No help service The new nhs
Visited January 2025
Enderley Road Medical Centre has not yet replied.
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Review titled Really poor customer service at reception
Rated 1 star out of 5
by Twinkle jhala - Posted on 30 January 2025
Whenever I have called receptionist tries to get rid of me and no help on appointment is provided and also she doesn’t even try to listen to the query and keeps saying to go on patch’s to book an appointment which is always fully booked and not sure how they are registering so many patients when they can’t help - every time they are denying an appointment which is not helping me to resolve my health issues I am facing currently- I am in severe arm pain and doctor did blood test - I missed the call as was at work I called back she denied to give an appointment and asked to go on patch’s which is always fully booked at 8 or 2pm - big disappointment
Visited January 2025
Review titled Enderley Road Medical Centre
Replied on 30 January 2025
Thank you for your feedback. We apologise that you have been misinformed; our reception supervisor will telephone you now to resolve this and will ensure that the care navigator you spoke to is fully informed of the correct pathway.
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Review titled Amazing care
Rated 5 stars out of 5
by Sanjay Morzaria - Posted on 11 December 2024
The nursing team (for diabetes care) have been so amazing and quick in discussing results of blood tests and more importantly, explaining the options for treatment. For me, they even picked up on a unrelated issue and give advice on its treatment. Also, are always very polite, calm and caring when you see them.
Visited December 2024
Review titled Enderley Road Medical Centre
Replied on 24 January 2025
Thank you for your feedback and positive comments; this has been shared with the nursing team who strive to provide excellent care. Thank you
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Review titled No appointment for 4 days after i come out from the hospital
Rated 3 stars out of 5
by Anonymous - Posted on 18 November 2024
I trying to make an appointment with a doctor after I come out from the hospital. I stil did not get it after 4 days trying. This is very bad. The website what you offer is useless never open. Ten past eight am all the appointment are fully booked. Please could you tell me how i can get an appointment.
Visited November 2024
Enderley Road Medical Centre has not yet replied.
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Review titled Professional and caring staff
Rated 5 stars out of 5
by Sophia - Posted on 19 November 2024
This surgery although incredibly busy with a lot of patients remains professional and most of all caring. A lovely receptionist went above and beyond to assist me today, I was incredibly lucky as circumstances outside of my control impacted me, however they did all they could to accommodate me and I was able to be seen. Even when it is not possible the team do their best to assist patients and this is the point of difference with this surgery. Thank you for being exceptional in your work. This surgery has exceptional staff in all areas from reception team, nurses and doctors through to allied health professionals. I very much appreciate the care you provide to all.
Visited November 2024
Review titled Enderley Road Medical Centre
Replied on 24 January 2025
Thank you for your positive feedback; the whole time strive to provide excellent patient care and this is truly reflected in your comments.
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Review titled Poor customer service
Rated 3 stars out of 5
by Anonymous - Posted on 25 December 2024
I visited the surgery in November 24, to arrange my diabetes blood test. Gave the receptionist who appears to be new my details. She looked on the system and asked if I was asked to make the appointment. I told her yes, I received a text message. As she could not find anything on the system,I went and got my phone and showed her the message. She then said there is no note on your file. She then reached for the phone. So I did not create a scene, I walked away. When I got out side, I got a phone call from the receptionist telling me that the person who sent the text did not put a note on my file so I could not book the appointment. I then said to her, what if the person who sent me the text is on long term sick or don’t come back what then. She then said in a high tone. It’s the rules so I cannot do nothing until the note is on your file. The problem I have is, why could she not Booked my appointment and by the time it’s due the paperwork needed would be there. I had a written confirmation not verbal and I am Still waiting for my appointment. No one has contacted me to rearrange the appointment. Inspire of my disappointment, the doctors and nurses I have seen are very good. A couple of the Receptionist needs more training as, they are letting the surgery down.
Visited November 2024
Review titled Enderley Road Medical Centre
Replied on 24 January 2025
We are sorry to hear that you have had an unsatisfactory experience and trust that this has now been resolved however should you remain dissatisfied, please contact the practice and ask to speak to the management team. Thank you
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Review titled Unhelpful receptionist
Rated 1 star out of 5
by Bhavini patel - Posted on 17 October 2024
I phoned up the surgery this afternoon as I needed help with a scan I was waiting for from the hospital. The receptionist I spoke to was so unhelpful she did not want to help me and told me to go on Google and speak the information myself. I found this very stressful and it left me feeling extremely anxious as I do not have access to Google which I explained but she was not ready to listen to anything I had to say. Patients are already nervous when they have health issues and investigations going on and it's not acceptable for someone to give a response in this manner. She wa very rude and should not be working in an environment dealing with vulnerable patients.
Visited October 2024
Review titled Enderley Road Medical Centre
Replied on 18 October 2024
We are sorry to hear that you had such a negative experience; we will contact you directly to discuss this. Thank you for bringing this to our attention.
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Review titled Horribly rude and self entitled reception staff
Rated 2 stars out of 5
by Anonymous - Posted on 05 November 2024
I have witnessed reception staff being rude and aggressive/defensive with patients for no reason. One in particular is so nasty and clearly has a huge chip on her shoulder. They are also giving out wrong information and turning patients away they don’t know how to do their jobs. Lucky for me a nurse stepped in and helped with my booking for a blood test.
Visited October 2024
Review titled Enderley Road Medical Centre
Replied on 05 November 2024
We are disappointed to hear this nonetheless thank you for providing feedback and bringing this to our attention. Please do contact the practice and ask to speak to the management support team so we can explore this further.
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Review titled Great service from the nurse
Rated 5 stars out of 5
by Sveta patel - Posted on 27 September 2024
I came into the practice today for a gynaecological test - a procedure I find particularly awkward. The nurse was warm, welcoming, patient and made conversation which immediately put me at ease. She talked me through the whole process before we started and told me what to expect and she did this again as she was doing the test. She was efficient and quick with the test and, again, immediately put me at ease. She provided me time and privacy to remove clothes for the test - all of these things made the whole experience far better than I had anticipated. Please do pass my thanks to her - she was excellent.
Visited September 2024
Review titled Enderley Road Medical Centre
Replied on 24 January 2025
Thank you for your feedback and positive comments; this has been shared with the nursing team who strive to provide excellent care. Thank you
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Review titled Frustration with Patches
Rated 3 stars out of 5
by Anonymous - Posted on 15 August 2024
Communicating with the practice via the Patches system today has been extremely frustrating as it seems to be available for very small windows. I want to send a non-urgent request that doesn't need an immediate response - why can we not submit requests 24/7- surely you want to encourage less phone calls to the surgery. There has to be a better way than this.
Visited August 2024
Review titled Enderley Road Medical Centre
Replied on 16 August 2024
Thank you for your feedback, please visit our website https://www.enderley.nhs.uk/ where you will find a wealth of information on services that are available to you including information on how our appointment system works and how to submit any admin queries. Alternatively, please telephone reception for further assistance.