Enderley Road Medical Centre
Enderley Road Medical Ctr, 41-45 Enderley Road, Harrow, Middlesex, HA3 5HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing care
Rated 5 stars out of 5
by Sanjay Morzaria - Posted on 11 December 2024
The nursing team (for diabetes care) have been so amazing and quick in discussing results of blood tests and more importantly, explaining the options for treatment. For me, they even picked up on a unrelated issue and give advice on its treatment. Also, are always very polite, calm and caring when you see them.
Visited December 2024
Enderley Road Medical Centre has not yet replied.
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Review titled No appointment for 4 days after i come out from the hospital
Rated 3 stars out of 5
by Anonymous - Posted on 18 November 2024
I trying to make an appointment with a doctor after I come out from the hospital. I stil did not get it after 4 days trying. This is very bad. The website what you offer is useless never open. Ten past eight am all the appointment are fully booked. Please could you tell me how i can get an appointment.
Visited November 2024
Review titled Enderley Road Medical Centre
Replied on 18 November 2024
We are sorry to hear that you have experienced difficulties; please contact the surgery and speak to one of our care navigators who can assist you. Please also visit our website https://www.enderley.nhs.uk/health-information/appointments/ where you will find a wealth of information on our appointment system.
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Review titled Professional and caring staff
Rated 5 stars out of 5
by Sophia - Posted on 19 November 2024
This surgery although incredibly busy with a lot of patients remains professional and most of all caring. A lovely receptionist went above and beyond to assist me today, I was incredibly lucky as circumstances outside of my control impacted me, however they did all they could to accommodate me and I was able to be seen. Even when it is not possible the team do their best to assist patients and this is the point of difference with this surgery. Thank you for being exceptional in your work. This surgery has exceptional staff in all areas from reception team, nurses and doctors through to allied health professionals. I very much appreciate the care you provide to all.
Visited November 2024
Enderley Road Medical Centre has not yet replied.
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Review titled Unhelpful receptionist
Rated 1 star out of 5
by Bhavini patel - Posted on 17 October 2024
I phoned up the surgery this afternoon as I needed help with a scan I was waiting for from the hospital. The receptionist I spoke to was so unhelpful she did not want to help me and told me to go on Google and speak the information myself. I found this very stressful and it left me feeling extremely anxious as I do not have access to Google which I explained but she was not ready to listen to anything I had to say. Patients are already nervous when they have health issues and investigations going on and it's not acceptable for someone to give a response in this manner. She wa very rude and should not be working in an environment dealing with vulnerable patients.
Visited October 2024
Review titled Enderley Road Medical Centre
Replied on 18 October 2024
We are sorry to hear that you had such a negative experience; we will contact you directly to discuss this. Thank you for bringing this to our attention.
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Review titled Horribly rude and self entitled reception staff
Rated 2 stars out of 5
by Anonymous - Posted on 05 November 2024
I have witnessed reception staff being rude and aggressive/defensive with patients for no reason. One in particular is so nasty and clearly has a huge chip on her shoulder. They are also giving out wrong information and turning patients away they don’t know how to do their jobs. Lucky for me a nurse stepped in and helped with my booking for a blood test.
Visited October 2024
Review titled Enderley Road Medical Centre
Replied on 05 November 2024
We are disappointed to hear this nonetheless thank you for providing feedback and bringing this to our attention. Please do contact the practice and ask to speak to the management support team so we can explore this further.
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Review titled Great service from the nurse
Rated 5 stars out of 5
by Sveta patel - Posted on 27 September 2024
I came into the practice today for a gynaecological test - a procedure I find particularly awkward. The nurse was warm, welcoming, patient and made conversation which immediately put me at ease. She talked me through the whole process before we started and told me what to expect and she did this again as she was doing the test. She was efficient and quick with the test and, again, immediately put me at ease. She provided me time and privacy to remove clothes for the test - all of these things made the whole experience far better than I had anticipated. Please do pass my thanks to her - she was excellent.
Visited September 2024
Enderley Road Medical Centre has not yet replied.
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Review titled Frustration with Patches
Rated 3 stars out of 5
by Anonymous - Posted on 15 August 2024
Communicating with the practice via the Patches system today has been extremely frustrating as it seems to be available for very small windows. I want to send a non-urgent request that doesn't need an immediate response - why can we not submit requests 24/7- surely you want to encourage less phone calls to the surgery. There has to be a better way than this.
Visited August 2024
Review titled Enderley Road Medical Centre
Replied on 16 August 2024
Thank you for your feedback, please visit our website https://www.enderley.nhs.uk/ where you will find a wealth of information on services that are available to you including information on how our appointment system works and how to submit any admin queries. Alternatively, please telephone reception for further assistance.
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Review titled Very caring doctors
Rated 5 stars out of 5
by Anonymous - Posted on 03 September 2024
Called practice with worrying symptoms and doctor called me back almost immediately with an appointment for 2 hours later.
Visited August 2024
Enderley Road Medical Centre has not yet replied.
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Review titled Poor Communication
Rated 3 stars out of 5
by Anonymous - Posted on 16 August 2024
I am a repeat prescriptions for the rest of my life. On Tuesday 13 August 2024, I submitted my repeat prescription for the 7 meds on line as I am due for a major surgery the following week. The pharmacist of the admitting hospital instructed that I request my medication earlier than the date so as not to run out soon after discharge from hospital. On Friday 16 August 2024, I proceeded to the nominated pharmacy. To my utter surprise, only 2 of the 7 meds had been authorised. I went the the surgery to enquire the reason for no authorisation of the 5 meds. I have the receptionist my details.. She advised me that the prescription request had been rejected. I asked for the reason - she responded that “I am not a doctor - I can tell you what is infront of me”. I then requested to see the doctor. I was asked to take a seat. I assume that she then asked another receptionist as I saw another lady talking with the receptionist who has assisted me. The other lady the called me to inform me that the request had been rejected as I had submitted early. I then informed the lady that I was instructed by the hospital pharmacist to request all medication early as I was getting admitted for surgery the following week. Questions - why couldn’t the first receptionist I spoke with inform me the exact reason the the none authorisation? Why doesn’t the surgery possibly sent some sort of communication such as a text to inform someone of none authorised prescription request instead of leaving someone in the dark? Ask for the reason why the request had been submitted earlier than the correct time as I have never submitted a repeat prescription request before the due date? Such poor communication can cause unwarranted stress and anxiety.
Visited August 2024
Review titled Enderley Road Medical Centre
Replied on 19 August 2024
Thank you for your feedback. I am sorry to hear that your encounter was less than satisfactory. Please contact the Practice and ask to speak to our prescription team in order for us to explore this further.
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Review titled Communication a nightmare
Rated 3 stars out of 5
by Anonymous - Posted on 15 July 2024
I attempted to try and get a doctors appointment the system opened at 2 pm. My Internet was down. The phone line was engaged to 2:17. I finally managed to get through. I was told patches is now closed. I said to the receptionist or the lady who answered the phone, A****y how is anybody supposed to make an appointment? If they have no Internet? Because on the telephone message? It says you give your details to the receptionist and they will book the appointment for you on patches she said this doesn’t exist. We don’t do it but the message on the machine says it definitely does patches is open again at 8 o’clock in the morning was her responce. Very disappointing. I’ve regular appointments with the nurses they are all great however to try and get a doctors appointment there is next to impossible all I need is some antibiotics for an ear infection. I have suffered with ear infections all my adult life so I know what is required It’s not like I’m gonna be a bother to them.
Visited July 2024
Review titled Enderley Road Medical Centre
Replied on 15 July 2024
We are sorry to hear that you are experiencing difficulties accessing our services. Please telephone the surgery and ask to speak to the reception supervisor.