Enderley Road Medical Centre
Enderley Road Medical Ctr, 41-45 Enderley Road, Harrow, Middlesex, HA3 5HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Can't access help from the surgery
Rated 2 stars out of 5
by S Diamond - Posted on 25 February 2025
It's too difficult to contact the surgery to get my sister a referral to a podiatrist. I took photos of her foot 3 weeks ago. I've been trying Patchs on and off since then. This morning I started getting ready at 7:50am. I have prepared text and photographs, and I'm pretty competent with technology, but the system doesn't have a back button, so you can't correct a mistake - you have to start again, and by the time I did that, it was too late to start a new enquiry. The system just books up too quickly so I keep failing. It's frustrating that the staff won't even know I've been trying to contact them. I think the medical staff are ok - my sister has received good help in the past. But if their staff-patient ratio is too low to even receive enquiries, then effectively the surgery is failing the patients.
Visited February 2025
Review titled Enderley Road Medical Centre
Replied on 26 February 2025
Thank you for your feedback; we are very sorry that you have found it hard to get in contact with us however on receipt of this review, we have phoned you and hopefully resolved your issue promptly.
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Review titled No access to NHS doctor
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2025
I have always been impressed with the service I have received from Enderley Road as I am happy to work with the online interface, but this no longer the case. I completed an online form to request medication and received a text with a link advising I should book an appointment. The link is to Patches which I have used before, but now find it is impossible to get an appointment through it. I have been trying twice a day since Friday. Appointments are gone within a minute. I have now purchased the medication at over double the dose I required as you can only obtain the medication at the lower dose by prescription. Why bother asking me to book an appointment. Be realistic and just say you can't assist than waste my time trying to book.
Visited February 2025
Review titled Enderley Road Medical Centre
Replied on 24 February 2025
We are sorry to hear this; please telephone the surgery and ask to speak to the supervisor who can direct your query to our clinical pharmacist to assist you.
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Review titled Professional Practice
Rated 4 stars out of 5
by Maureen Walsh - Posted on 03 March 2025
The Doctor who did my operation was professional, kind and a brilliant Doctor. From the start of my procedure right to the end the Doctor was very clear and spoke about the procedure I was having, she explained everything and put me at ease. My minor operation was done swiftly and in good time and I have had no problem with my recovery. The nurse who assisted was also professional and kind and talked me through how to keep the dressing and wound clean and how long to leave it on for. I am very happy with how my minor operation went and if I could choose this practice/Doctor for any other procedure I would not hesitate. Thank you.
Visited February 2025
Review titled Enderley Road Medical Centre
Replied on 04 March 2025
Thank you for your feedback and uplifting comments. The team strive to provide excellent patient care, as reflected in your feedback.
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Review titled How do you get an appointment
Rated 1 star out of 5
by Robert burton - Posted on 05 February 2025
Its past the point of riddiculousness...ive not successfully used the patches never works .just takes me round and round 3 days ive tried ive joined the phone que at least 12 in front waiting one receptionist recipe for disaster goes nowhere..or keep trying phone every 20 minuted wait for at at 10 in front long wait Probably get attitude from receptionist ..as per usual No help service The new nhs
Visited January 2025
Review titled Enderley Road Medical Centre
Replied on 05 February 2025
Thank you for your feedback and the points that you have raised. Should you continue to experience problems accessing Patchs, please speak to one of our care navigators who can guide you. Please visit our website https://practice365.co.uk/e84009/health-information/appointments/ where you will find a wealth of information on services that are available to you including information on how our appointment system works.
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Review titled Really poor customer service at reception
Rated 1 star out of 5
by Twinkle jhala - Posted on 30 January 2025
Whenever I have called receptionist tries to get rid of me and no help on appointment is provided and also she doesn’t even try to listen to the query and keeps saying to go on patch’s to book an appointment which is always fully booked and not sure how they are registering so many patients when they can’t help - every time they are denying an appointment which is not helping me to resolve my health issues I am facing currently- I am in severe arm pain and doctor did blood test - I missed the call as was at work I called back she denied to give an appointment and asked to go on patch’s which is always fully booked at 8 or 2pm - big disappointment
Visited January 2025
Review titled Enderley Road Medical Centre
Replied on 30 January 2025
Thank you for your feedback. We apologise that you have been misinformed; our reception supervisor will telephone you now to resolve this and will ensure that the care navigator you spoke to is fully informed of the correct pathway.
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Review titled Amazing care
Rated 5 stars out of 5
by Sanjay Morzaria - Posted on 11 December 2024
The nursing team (for diabetes care) have been so amazing and quick in discussing results of blood tests and more importantly, explaining the options for treatment. For me, they even picked up on a unrelated issue and give advice on its treatment. Also, are always very polite, calm and caring when you see them.
Visited December 2024
Review titled Enderley Road Medical Centre
Replied on 24 January 2025
Thank you for your feedback and positive comments; this has been shared with the nursing team who strive to provide excellent care. Thank you
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Review titled No appointment for 4 days after i come out from the hospital
Rated 3 stars out of 5
by Anonymous - Posted on 18 November 2024
I trying to make an appointment with a doctor after I come out from the hospital. I stil did not get it after 4 days trying. This is very bad. The website what you offer is useless never open. Ten past eight am all the appointment are fully booked. Please could you tell me how i can get an appointment.
Visited November 2024
Review titled Enderley Road Medical Centre
Replied on 18 November 2024
We are sorry to hear that you have experienced difficulties; please contact the surgery and speak to one of our care navigators who can assist you. Please also visit our website https://www.enderley.nhs.uk/health-information/appointments/ where you will find a wealth of information on our appointment system.
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Review titled Professional and caring staff
Rated 5 stars out of 5
by Sophia - Posted on 19 November 2024
This surgery although incredibly busy with a lot of patients remains professional and most of all caring. A lovely receptionist went above and beyond to assist me today, I was incredibly lucky as circumstances outside of my control impacted me, however they did all they could to accommodate me and I was able to be seen. Even when it is not possible the team do their best to assist patients and this is the point of difference with this surgery. Thank you for being exceptional in your work. This surgery has exceptional staff in all areas from reception team, nurses and doctors through to allied health professionals. I very much appreciate the care you provide to all.
Visited November 2024
Review titled Enderley Road Medical Centre
Replied on 24 January 2025
Thank you for your positive feedback; the whole time strive to provide excellent patient care and this is truly reflected in your comments.
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Review titled Poor customer service
Rated 3 stars out of 5
by Anonymous - Posted on 25 December 2024
I visited the surgery in November 24, to arrange my diabetes blood test. Gave the receptionist who appears to be new my details. She looked on the system and asked if I was asked to make the appointment. I told her yes, I received a text message. As she could not find anything on the system,I went and got my phone and showed her the message. She then said there is no note on your file. She then reached for the phone. So I did not create a scene, I walked away. When I got out side, I got a phone call from the receptionist telling me that the person who sent the text did not put a note on my file so I could not book the appointment. I then said to her, what if the person who sent me the text is on long term sick or don’t come back what then. She then said in a high tone. It’s the rules so I cannot do nothing until the note is on your file. The problem I have is, why could she not Booked my appointment and by the time it’s due the paperwork needed would be there. I had a written confirmation not verbal and I am Still waiting for my appointment. No one has contacted me to rearrange the appointment. Inspire of my disappointment, the doctors and nurses I have seen are very good. A couple of the Receptionist needs more training as, they are letting the surgery down.
Visited November 2024
Review titled Enderley Road Medical Centre
Replied on 24 January 2025
We are sorry to hear that you have had an unsatisfactory experience and trust that this has now been resolved however should you remain dissatisfied, please contact the practice and ask to speak to the management team. Thank you
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Review titled Unhelpful receptionist
Rated 1 star out of 5
by Bhavini patel - Posted on 17 October 2024
I phoned up the surgery this afternoon as I needed help with a scan I was waiting for from the hospital. The receptionist I spoke to was so unhelpful she did not want to help me and told me to go on Google and speak the information myself. I found this very stressful and it left me feeling extremely anxious as I do not have access to Google which I explained but she was not ready to listen to anything I had to say. Patients are already nervous when they have health issues and investigations going on and it's not acceptable for someone to give a response in this manner. She wa very rude and should not be working in an environment dealing with vulnerable patients.
Visited October 2024
Review titled Enderley Road Medical Centre
Replied on 18 October 2024
We are sorry to hear that you had such a negative experience; we will contact you directly to discuss this. Thank you for bringing this to our attention.