Enderley Road Medical Centre
Enderley Road Medical Ctr, 41-45 Enderley Road, Harrow, Middlesex, HA3 5HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Exceptional Care
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2024
The receptionists are friendly and efficient. The doctors have always been extremely kind and helpful. An outstanding practice.
Visited January 2024
Review titled Enderley Road Medical Centre
Replied on 30 January 2024
Thank you for taking the time to leave your feedback and your positive comments that demonstrate how hard the team strive to provide excellent patient care
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Review titled Awful terrible useless Practice
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
Can never get appointments. Will be complaining to the primary care trust as patches is never open, can never get through on the phone as the line is "always busy". Worst part is they tell you to go to a walk in centre but a walk in centre can't actually refer you to the hospital so tell me what to do now. Things need to change this is absolutely ridiculous
Visited January 2024
Review titled Enderley Road Medical Centre
Replied on 24 January 2024
Thank you for your feedback. Please contact the surgery to discuss this further to ensure a satisfactory outcome for you. Please also visit our website that explains our appointment system in full. https://www.enderley.nhs.uk/health-information/appointments/
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Review titled Patches
Rated 3 stars out of 5
by Allan Kutner - Posted on 15 January 2025
Patches is advertised as being a quick and easy way of getting in touch with your practice. However whenever I try to use it I get a message which says unavailable for requests on patches. It then states a time when it will be available, but when I go on it at that time it says the same message saying it will be available at another later time. And when I go on to it at that second time I continue to get the same message. I find this incredibly frustrating and in the past have had to write a letter to get in touch. So I end up having to phone only to be told I have to go on to patches. So Patches is not a quick and easy way to contact you. I would like your comments.
Visited January 2024
Review titled Enderley Road Medical Centre
Replied on 24 January 2025
We are sorry to hear that you are disappointed with our service; having spoken to the reception supervisor recently, we trust your questions have been answered. Please visit our website https://practice365.co.uk/e84009/health-information/appointments/ where you will find a wealth of information on how our appointment system works. Thank you
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Review titled Very good practice
Rated 5 stars out of 5
by Priscilla Kadzere - Posted on 19 January 2024
I got the appointment over the phone and it was very quick. My smear was comfortable the practice nurse was very gentle and also touched on other things though I had only gone in for a smear. She weighed me and gave me details of where I can go and execersice which was great
Visited January 2024
Review titled Enderley Road Medical Centre
Replied on 30 January 2024
We aim to improve the health, well-being and lives of those we care for and this is clearly demonstrated by our excellent nursing team in your feedback, thank you.
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2023
Enderley road medical centre provides poor service. All the staff & doctors are non-supportive. Highly dissatisfied with the level of service I have received. Should raise complaint to The General Medical Council / Regulation of General Practice Programme Board or NHS. Instead of medical treatment, we only get more trouble from the Enderley road medical centre. sharing experience with any new patient looking to register with GP practice is to stay away from Enderley road medical centre, they only give trouble & nothing else.
Visited December 2023
Review titled Enderley Road Medical Centre
Replied on 22 December 2023
Thank you for your feedback and I am sorry to hear that you are dissatisfied with our service. Please contact the Practice and ask to speak to the Supervisor or the Management Support Team in order for us to explore this further to ensure you receive a satisfactory outcome.
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Review titled I cannot get an appointment because of receptionist
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2023
In the last 2 years, I have been trying to get several appointments with the GP, but I was asked to go online. I went online, but the website was unavailable. I can die waiting for the application to be available to make an appointment in case I am able to use the website. Is this normal type of service provided for tax payers when the health issue is in the middle? Hopefully I will find another GP practice tomorrow morning.
Visited December 2023
Review titled Enderley Road Medical Centre
Replied on 08 December 2023
Thank you for your feedback and we are sorry to hear that you are not satisfied with our service. Should access to our appointment system not be accessible to you via Patchs, please telephone the surgery and speak to one of our care navigators who can offer you an alternative option.
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Review titled Seamless experience
Rated 5 stars out of 5
by Barbara R - Posted on 07 December 2023
I can’t thank the doctor and health care assistant who did my small surgery today enough. I’m not able to post names here but they made me feel so at ease and made an experience that should be uncomfortable enjoyable. Thank you ladies!
Visited December 2023
Review titled Enderley Road Medical Centre
Replied on 08 December 2023
Thank you for taking the time to leave your review . The team strive to provide excellent patient care and this is reflected in your positive feedback.
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Review titled Impossible to contact
Rated 1 star out of 5
by Anonymous - Posted on 20 November 2023
They've moved all communication to their chat system 'patch', but rarely open the system so you can't get in a queue and it's worse than previously having to phone at 8am. Now they tell you when they'll open patches, then they don't. Or they delay it until later, or the next day. We tried to connect today at exactly 2pm when the system was advertised as due to open but instead found a message saying they're not going to open until tomorrow. Our elderly father was discharged from hospital yesterday and told to go to his GP for aftercare but we cannot get hold of them. Phone lines just refer us back to patches, which is offline! This is not the first time we've had this experience, it's a regular occurrence.
Visited November 2023
Review titled Enderley Road Medical Centre
Replied on 22 November 2023
Thank you for your feedback. Our afternoon session for Patchs opens at 14:00 and our care navigators are available on the telephone from 08:00 to 18:30 (closed between 13:00 – 14:00 however for anything that can’t wait until our lines open, an emergency access number is provided). Nonetheless, please do call the surgery and one of our care navigators will organise an appointment for your elderly father.
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Review titled Ankle sorted out
Rated 4 stars out of 5
by Francis Murphy - Posted on 28 November 2023
I had an infection of the ankle. The staff treated me well, I visited on 4 occasions to have dressings replaced, all done very professionally.
Visited November 2023
Review titled Enderley Road Medical Centre
Replied on 08 December 2023
Thank you for taking the time to leave your review . The team strive to provide excellent patient care and this is reflected in your positive feedback.
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Review titled Getting an appoinment...
Rated 3 stars out of 5
by Anonymous - Posted on 10 December 2023
Its impossible to make an appointment ..please tell me how do people do it..other than speaking to someone who deosnt understand you
Visited November 2023
Review titled Enderley Road Medical Centre
Replied on 22 December 2023
Thank you for your feedback, please visit https://www.enderley.nhs.uk/health-information/appointments/ I hope you find this helpful and useful