Ernesettle Medical Centre
Ernesettle Medical Centre, 21 Ernesettle Green, Ernesettle, Plymouth, Devon, PL5 2STContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quicker than I thought
Rated 4 stars out of 5
by Gabe Ftancis - Posted on 30 October 2024
I just want to say I am very happy so far with the appointment time frame I have received. I used econsult which was as it should be, thorough! I have just been informed that the surgery will see people who ring for an appointment at said surgery. That's welcome news.
Visited October 2024
Review titled Ernesettle Medical Centre
Replied on 31 October 2024
Dear Gabe, Thank you for taking the time to write positive feedback. We really appreciate this, and will share this with the Team. Regards
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Review titled Frustrating
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2024
Tried to ring doctors at Ernesettle but I was on automated, this was impossible to get through to a person as the automated phone kept cutting me off telling me they were experiencing a high number of calls!! I phoned all day and got the same response. I phoned 111 and they told me to get in contact with the surgery! I told them it was impossible as I had been trying for 2 days to get hold of someone. I asked her to write on my notes that I have been trying to get hold of the surgery, she reluctantly said she would put it on my notes, after an hour I got a call from the doctors. Frustrating and annoying. I now need another appointment and fear I will have to do the same thing again!! If I do have cancer how long does it take to grow waiting to get hold of a doctor!!!!
Visited September 2024
Review titled Ernesettle Medical Centre
Replied on 07 October 2024
In order for the Mayflower medical group to investigate- Please could you email our governance inbox. The team can audit your contact with the surgery to be able to see what has happened and if improvements are required going forward. Mayflower offer other options for our patients if you do need to contact the surgery, and can do so without having to call. If you are not sure of these options then please do reach out to -d-icb.mayflower.feedback@nhs.net. Thank you.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2023
I had never been to ernesettle practice as I normally go to a practice in St budeaux. I only wish I had gone there before as I felt this practice to be so much better in only a few visits than I experienced in all the years at my other practice. To come out of a surgery where you feel relaxed and listened to was an absolute delight. From receptionist who were lovely ,to the doctor who I seen, and the hca who took my blood. They honestly made a huge difference on my experience of having to visit about a medical problem. This surgery shows empathy and compassion, which is something so many lack. Would recommend anyone who is offered this practice as an alternative to go there.
Visited March 2023
Review titled Ernesettle Medical Centre
Replied on 10 March 2023
Dear Patient, Thank you for taking the time to provide this positive feedback about your experience at Ernesettle medical practice. It is great to recognise the staff who are working really hard to make patients feel they have been listened to and treated with compassion. I invite you to provide future feedback directly into our online form on our website under "have your say". We value feedback from patients and use it to continually learn and improve. I will share your feedback with the staff and once again thank you for taking the time to write. Yours sincerely, Jo, Head of Governance and Improvement