Esher Green Surgery
Esher Green Drive, Esher, Surrey, KT10 8BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 2 Calls….60 seconds apart …..case closed.
Rated 2 stars out of 5
by Adrian Palmer - Posted on 05 November 2024
I was offered a call with a clinician between 13:00 and 18:00 (5 Hours). I missed a call at 16:39 and then the 2nd call at 16:40 and that is the case closed, apparently! Is there anyone who has nothing to do for 5 hours and can stare at their phone to be sure of medical support?
Visited November 2024
Review titled Esher Green Surgery
Replied on 17 November 2024
erned to read your review about the attempts to contact you on the 5th November and the Doctor's subsequent text message. Our Duty Doctor reviewed your request as it came through to the practice and was able to book and offer an afternoon telephone appointment. We have tried the method of offering an exact time for an appointment, or within the hour, but as the Doctor's have fully booked sessions with some telephone consults being longer than others, or a patient has a face to face appointment at the surgery which lasts longer than the appointment slot, it proved difficult to keep to the time slot. The patient then has expectations that we are unable to fulfill. We appreciate that currently the timescale is lengthy and we will look at offering a shorter period of time for the patient to expect a call. Kind regards Esher Green Surgery
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2024
I found Reception and the dr very pro-active and helpful when I had a very bad , painful lower back injury .
Visited March 2024
Review titled Esher Green Surgery
Replied on 12 March 2024
Thank you so much for taking the time to leave your very positive review of our services. We are pleased to read that you found our reception and Doctor helpful. We always share patient reviews with all the team at the practice and to receive your comment is real bonus for us all. Thank you
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Review titled Excellent overall with one exception
Rated 4 stars out of 5
by Anonymous - Posted on 26 March 2024
I first called at 9am on 26/3/24. The receptionist was rude and put the phone down at the end of the conversation, asking me to fill in the reasons of my call despite telling her it was very personal and I wished only to share this with the GP. She also refused to give me a one to one appointment. Another patient on this review page had the same problem and the response by a doctor was that when we request a face to face appointment, it will be granted. This was in January 2024, hence no changes since. I called a second time, this time to have one of the very helpful receptionists. She did her job to perfection and even a little bit more. I hesitated to report this but it is the only way to correct the individual who is failing the whole practice with her bad approach . All doctors from staff to reception are excellent, they listen. Reception is the first impression one has of any public organisation and it should be common sense that the very important post of answering the telephone is the first impression one has of this organisation.
Visited March 2024
Review titled Esher Green Surgery
Replied on 14 May 2024
Thank you for visiting the site to leave this review and we are really sorry to hear of your experience on your first call to the practice. We have shared this in a team meeting. Our team are very dedicated to ensuring that all contacts with the practice, especially the first impression, are both welcoming and professional. We always aspire to that goal. Thank you also for your comment about our excellent team which we have also shared. We moved to the digital on-line system last year where a patient can visit the website to complete an form to request an appointment, request advice, etc. Our phone lines remain open for patients who do not have access to the internet and our team will complete a form on behalf of the patient. This then is submitted to our Duty Doctor who reviews the patient request and places the appointment with the appropriate clinician that day, or will offer a future appointment date. We very much understand that a patient may not wish to provide details as they are personal and our team can record this on the form. It is useful for our Duty Doctor to have an indication of the reason for the contact so they can allocate an appointment but we can record that the request is personal. A patient can request a specific Doctor and the Duty Doctor will accommodate the request as best possible. It may be that the requested Doctor is not running sessions until a later date so the Duty Doctor will offer a sooner appointment with another Clinician or the patient has a choice to wait for their chosen Doctor. We thank you for your feedback. Kind regards Esher Green Surgery team
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Review titled Very fast solving problems
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2024
I was lucky enough to join to this Gp practice in 2019. Every time I book an appointment I have a phone call from GP the same day or even within one hour. Prescribed all right medication. They are very friendly and I got a referral to physio therapy straight after I had a neck problem and I received a treatment. Now I had a chat regarding my female issues and I was offered a scan. I’m very pleased with how Esher green surgery takes care of me.
Visited March 2024
Review titled Esher Green Surgery
Replied on 12 March 2024
Thank you so much for this very positive review. We are very pleased to read your comments about your experiences since joining our practice and the care given. Thank you for taking the time to visit this page and leave the review. We will share you message with all the team members are the practice. Many thanks
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Review titled Disappointing
Rated 2 stars out of 5
by Margaret Bottomley - Posted on 27 November 2023
Phone response is very fast and the doctors helpful but, despite numerous requests, have not been granted a face to face consultation since Covid. Also no continuity - different doctor each time. Really lacking personal care......
Visited November 2023
Review titled Esher Green Surgery
Replied on 06 January 2024
Thank you for leaving this review. We are pleased to read your comments about our telephone response service and the helpful Doctors. We are saddened though that you feel you are not able to see a Doctor face to face. We can, indeed, offer you a face to face appointment if that is what you prefer - please do request when you are next in contact with us. The Esher Green Surgery team of Doctors all have access to your medical records and would see your full history at the time of consultation but if you prefer to see one Doctor, please do request that Doctor at the time of contact. Only at times when that Doctor is not running sessions would we offer you the option of seeing another Doctor. Kind regards
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2023
The whole team from reception to doctors are very caring and helpful. No trouble getting an appointment on their new system either and even find it quicker to get one.
Visited September 2023
Review titled Esher Green Surgery
Replied on 06 January 2024
Thank you so very much for taking the time to leave such a very positive comment about our practice and services. It is very much appreciated and your comments were shared amongst the team - it is very uplifting for us to receive such feedback. Kind regards
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Review titled Outstanding diabetic review
Rated 5 stars out of 5
by David Bramley - Posted on 27 April 2024
My diabetic review conducted by the diabetic nurse was the best of its kind I have ever had. She did all the usual checks very professionally and then gave me a detailed review of the key factors in my diet and lifestyle which could be improved to lower my blood sugar. Finally she drew up for me a clear plan to follow as well as the information and incentive to do so, including a future review of my progress. Her knowledge and professionalism are exemplary, and her sense of really caring is outstanding. I came away ready to adapt further my approach to managing my diabetes and with the feeling that I had been treated with genuine concern for my health. I would like to thank her for her dedication to the review and the way it was conducted.
Visited April 2023
Review titled Esher Green Surgery
Replied on 14 May 2024
Thank you so much for taking the time to visit the site and leave such a glowing review about the service you received during your review with our Nurse. Your feedback is very much appreciated and will be shared with the Nurse and all the team here at Esher Green Surgery. Many thanks
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Review titled Rude staff
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
I have never seen a GP, I ask to see a Doctor and they give me a Nurse Practitioner. The reception staff have been very rude and the care has been so poor.
Visited April 2023
Review titled Esher Green Surgery
Replied on 27 May 2023
We are sorry to read your comments and hear of your experience of the service at our practice. Please can we offer that you make contact with the Practice Manager to discuss your comments, look at appointment requests and allow us to provide assurance of our service in the future . Kind regards
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Review titled Great service
Rated 5 stars out of 5
by Ronald Thwaites - Posted on 21 January 2023
I was given exceptional service over the course of seven days during which I saw a doctor, spoke to a doctor, had a scan and blood tests, and was told the results in the clearest terms. All the staff including reception and medical attendants are of the highest order and dedicated to the welfare of patients.
Visited January 2023
Review titled Esher Green Surgery
Replied on 23 January 2023
Thank you so very much for taking the time to go to the site to leave us such positive feedback. We have shared your message with the team who appreciate your comments very much. Thank you