Essex Lodge
Greengate Street, Plaistow, London, Greater London, E13 0ASContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled First impressions count
Rated 5 stars out of 5
by Wayne Sutton - Posted on 26 September 2024
Today my wife and I visited the practice to get an appointment- the young lady at reception booked us in together today to have our initial health check - so efficient and helpful. We then attended our health checks with the nurse and she was warm, friendly and informative about our next steps in terms of accessing the surgery and the processes that are part of the surgery. As we are Australian and our systems are quite different it was very important to receive the information we required to be able to access services through the practice. Finally, on returning to reception in order to make another appointment we were assisted by the practice manager who guided us through their systems in a comprehensive, logical and effective manner. She also indicated that there was a fundraiser on tomorrow that we are sure we will attend. For a first time to navigate the systems, both NHS and Sussex Lodge, we found the staff that we interacted with to be helpful, friendly and knowledgeable. They have all made a very strong first impression.
Visited September 2024
Essex Lodge has not yet replied.
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Review titled Excellent staff
Rated 5 stars out of 5
by Mark Pattenden - Posted on 21 June 2024
I had to have blood taken and I am needle phobic and the phlebotomist was excellent and reassuring.
Visited June 2024
Essex Lodge has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by HHH - Posted on 21 June 2024
I had a blood test carried out and the nurse was exceptionally professional, yet kind, caring and reassuring. So gentle and although I was nervous, I didn't feel a single thing. Essex Lodge is one of the best GP practices, Thank you for everything.
Visited June 2024
Essex Lodge has not yet replied.
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Review titled Excellent practice.
Rated 5 stars out of 5
by Hina - Posted on 03 May 2024
My appointment on the 1st of May was with an excellent young doctor who took the time to listen to me. He understood all my concerns and was polite and very professional, thanks to his expeditious action really appreciated. An excellent surgery with great service.
Visited May 2024
Essex Lodge has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Mihaela - Posted on 03 May 2024
I received an urgent appointment for my son and the doctor called me in an hour time. I received advice and prescription immediately
Visited April 2024
Essex Lodge has not yet replied.
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Review titled Never happy with their service
by Anonymous - Posted on 19 April 2024
Last month I did some tests, results arrived within a week but I had to wait over a month(today) to speak over the phone to a doctor since they said there was no urgence(for them). Today the gp called me, a 2 min call, 2 minutes (still have the screenshot) to tell me I cannot have gluten, no explanation about why and how bad this is, he said “look on internet what you can’t have”, also on internet by myself I found out that depending from the problem you might need to use different tools to avoid croos contamination. Also he said a specialist will be in touch, don’t know when, don’t know how, so in the meantime, after continuing eating gluten for over a month cause they couldn’t call earlier to say these 2 sentences. I have to use my fantasy to feed myself in an appropriate way. I thought doctors were supposed to cure people.
Visited April 2024
Essex Lodge has not yet replied.
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Review titled Very friendly nurse
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
Explain things thoroughly when undergo the cervical screening. Really care about patients and trying to make patient more comfortable by explaining every step. I’m grateful to have a nice and gentle nurse handle the smear test.
Visited March 2024
Essex Lodge has not yet replied.
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Review titled Great blood test
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2024
The lady who took my blood sample was very friendly, talkative and easygoing. She eased me in and told me I did great.
Visited February 2024
Essex Lodge has not yet replied.
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Review titled Fake appointment
Rated 1 star out of 5
by Arpad - Posted on 10 August 2023
Good afternoon. I don't really understand what is going on with this GP practice to be honest. I booked an online consultation appointment last Friday and they gave me a time slot for 14:30 on a Saturday, which previously I was informed they are not open. Regardless to this I was waiting for the call to have a prescription which never happened although I made time for the afternoon for this, cancelling other things. I had to call 111 to organise an urgent care and they did what the GP should have been. I even got a confirmation text for this appointment. I also had a week ago another appointment booked for this Friday coming at 17:30 as I'm working Monday to Friday. They took all my details and gave me a doctors name and everything also, got a message confirmation about the booking too. I called them today saying I cannot make it tomorrow and I would like to cancel it. The person at the desk said she cannot find my appointment and by the way the doctor in on annual leave anyway. I was shocked because first of all both cases I have been lied about the appointment and also, its a common decency to let me know if something is changing in the schedule. I'm not even sure if I should call them again because I got false information both times.
Visited August 2023
Essex Lodge has not yet replied.
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Review titled Best practice I know
Rated 5 stars out of 5
by Omokorede Oluyedun - Posted on 14 April 2023
Just the best practice I believe in . Family friendly staffs and quite nice and treat you with kindness and respect always .
Visited April 2023
Essex Lodge has not yet replied.