Everest House Surgery
Everest House, Everest Way, Hemel Hempstead, HP2 4HYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great paramedic dictor
Rated 5 stars out of 5
by Georgia - Posted on 31 January 2024
We saw the paramedic doctor today and he was really thorough with his examination on my 10years old son, he discussed over his symptoms with him, replied to all his questions, explained to us the difference sound of his breathing and I felt really in good hands as he was examining him. I wish we could have him as our gp.
Visited January 2024
Everest House Surgery has not yet replied.
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Review titled Quick response
Rated 5 stars out of 5
by John Geary - Posted on 14 December 2023
I called in Everest House Surgery at approximately 10.00. The receptionist apologised for queue and wait. I was questioned on symptoms as I thought I might have a UTI as I wear a catheter valve. The receptionist said I’d be contacted before midday she gave me a urinary sample bottle. I was shopping in Queens Sq and received a triage appointment within half an hour. Excellent service from Everest House thank you
Visited December 2023
Everest House Surgery has not yet replied.
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Review titled Paramedic appointment
Rated 3 stars out of 5
by Ann - Posted on 12 December 2023
This review is more for a member of staff than the surgery itself. The gentleman my mum saw was really caring and helped to reassure her with her concerns. My mum and myself came away not feeling dismissed and her worries were taken onboard and hopeful that going forward, mum will be feeling better in no time.
Visited December 2023
Review titled Everest House Surgery
Replied on 14 December 2023
Dear Ann Thank you for your review which I have shared with our Paramedics. We are pleased to read that your mum is feeling heard and hope she is starting to feel better. Kind regards Lisa Flaherty Practice Manager
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Review titled GP Appointment
Rated 5 stars out of 5
by Marios Kyriacou - Posted on 28 December 2023
Very thorough, friendly reassuring and professional appointment. All things were considered and felt like an individual not just another patient........ .........................................
Visited December 2023
Everest House Surgery has not yet replied.
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Review titled Always a positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 28 December 2023
I have been a patient at Everest House Surgery for approximately five years now and really can’t speak highly enough of the service that we receive as a family. There has been many changes over the last few years due to Covid, but the changes that have been implemented have been very positive in my opinion. I have never struggled to get an appointment for myself or young children which is a real credit considering the pressure the services are currently under. I called 111 last night, had a call from the surgery at 8:15 this morning asking me to come in for an 8:30 appointment. I saw one of the paramedics who were extremely thorough and really took the time to explain what was going on. So great service all round, thank you!
Visited December 2023
Everest House Surgery has not yet replied.
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Review titled Recent Consultation
Rated 4 stars out of 5
by Steven Packer - Posted on 06 December 2023
The GP explained my blood test results in a clear and concise way. The GP made recommendations that made total sense and for the benefit of my future health and well-being. I was provided with the reassurance that my condition would be reviewed in six months time and came away feeling that my GP genuine had my health interests at the top of his mind.
Visited December 2023
Review titled Everest House Surgery
Replied on 14 December 2023
Dear Mr Packer Thank you for your review. We are pleased to read that you felt your consultation was through and reassuring. We operate named patient lists to allow our patients to build relationships with their doctor to allow for continuity of care and strongly believe it results in better outcomes for patients. We appreciate your feedback which will be shared across the practice. Kind regards Lisa Flaherty Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Scott boyer - Posted on 05 December 2023
I have been with this surgery for numerous years now along with my children I realise the system has changed a lot since Covid I have always found Everest house surgery to be very good and very helpful
Visited December 2023
Review titled Everest House Surgery
Replied on 14 December 2023
Dear Scott Thank you for your review which has been shared with the practice staff. General Practice has changed since Covid and we have endeavoured to keep up with patient demand. We appreciate feedback on changes the practice is making. Kind regards Lisa Flaherty Practice Manager
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Review titled Everest Way
Rated 5 stars out of 5
by Eileen Wardle - Posted on 13 November 2023
The receptionist was polite and very helpful. My Doctor didn’t rush my appointment and was very thorough. She arranged all my tests and follow up appointments.
Visited November 2023
Review titled Everest House Surgery
Replied on 14 November 2023
Dear Eileen Thank you for your feedback. We are constantly looking at ways to improve our patient care and are delighted to find your recent experience of the practice was positive. Kind regards Lisa Flaherty Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by John Baldwin - Posted on 10 November 2023
On 6th November I requested an urgent appointment and this was arranged for the same morning. I was seen by a doctor who advised me to attend A & E at Watford which I did. There I was seen and treated very efficiently and discharged. The doctor I had seen earlier phoned me the following day to ask about the result. Altogether a very efficient and caring result by Everest House Surgery.
Visited November 2023
Review titled Everest House Surgery
Replied on 14 November 2023
Dear John Thank you for your feedback. We are pleased to hear that your experience of the practice and also at A&E were positive. Your feedback will be shared with all staff in the practice and we hope you are now feeling better. Kind regards Lisa Flaherty Practice Manager
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Review titled Lovely experience
Rated 5 stars out of 5
by Loulou Carr - Posted on 15 November 2023
I had a smear today (15th Nov 23) with one of your nurses at 17:10 and she was sooo lovely, really calmed my nerves, very calm and my smear was so comfortable and quick and I just wanted to say a huge thank you to her. I have had two children and still very nervous having these things but she was amazing. Thank you for making peoples horror stories not one for me to tell, I would recommend her 100x over. Sorry I can’t remember her name but I believe her name began with a C if that helps to pass on the feedback and I’m sure she was the only nurse working that evening doing smears. Thanks loulou
Visited November 2023
Review titled Everest House Surgery
Replied on 14 December 2023
Dear Loulou Thank you for your feedback. We have shared your feedback with the nurse in question and thank you for sharing details of your experience. We recognise that appointments for smear tests are a source of anxiety for a number of our patients and our nurses work hard to make the appointment as comfortable as possible. Kind regards Lisa Flaherty Practice Manager