Evergreen Primary Care Centre
1 Smythe Close, London, Greater London, N9 0TWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremly rude and unhelpful staff
Rated 1 star out of 5
by Katarina Durisova - Posted on 18 November 2024
I have contacted the GP practice when I noticed the medical record from my previous practice is missing. It appears nobody knows what should be done and instead of trying to get accurate information , they prefer to send me all over the place . On the first occasion they advised me they will look into it, when I haven't heard back I submitted another request and they called and said I should call my previous GP. My previous GP informed me they themselves need to request the record. I called them today and asked them to request my record and notify me once it has been rectified. The receptionist I spoke to today was extremely rude and said it is my responsibility to enquiry and transfer the medical record (???), I already enquired several times so I didnt want to call again and I wanted them to take it seriously. When I asked her name she hung up on me. There is a civilised way to convey a message , without rushing and raising voice. I really do not bother writing reviews normally but your staff need customer service training, and if they can not answer a query there should be a process to escalate it or get a call back when more knowledgeable person becomes available. Utterly disappointed with this attitude and customer service.
Visited November 2024
Evergreen Primary Care Centre has not yet replied.
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Review titled Amazing practice
Rated 5 stars out of 5
by Sarah - Posted on 27 February 2023
I called the surgery on Friday morning , got an appointment for Friday after work . I had blood tests on Saturday and the same Dr I saw on Friday called me with the results on Monday . Honestly I was amazed . The GP was lovely , he took time to listen to me and put me at ease . In this day an age when everyone complains about not being able to get an appointment this surgery is great . Also the receptionists are lovely too . I truly feel that if I have any issues with my new medication ( as instructed by the Dr ) I will be able to go back without feeling like I am a nuisance . Thank you so much .
Visited February 2023
Evergreen Primary Care Centre has not yet replied.
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Review titled Receptionist
Rated 5 stars out of 5
by Roger Allen - Posted on 20 January 2023
I had a text to get a blood test. I was off yesterday so popped in to collect the paperwork to book a test. . The receptionist with glasses was absolutely excellent. not only was she polite and respectful but she went out of her way to try and get me in for a test straight away as she knew it was my only day off leaving reception to check if I could be fitted in. . I did do it immediately and left the centre within 5 minutes of entering. A really good result thanks to this lady and the lovely lady who did the test. Really nice and reassuring with a great manner. all in all a perfect experience. please pass on my sincere thanks to both. Roger Allen
Visited January 2023
Evergreen Primary Care Centre has not yet replied.