FAIRBROOK MEDICAL CENTRE
4 Fairway Avenue, Borehamwood, Hertfordshire, WD6 1PRContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about FAIRBROOK MEDICAL CENTRE.
Reviews
-
Review titled Brilliant service
Rated 5 stars out of 5
by Lee costen - Posted on 16 April 2025
I cannot fault fairbrook medical Cente the receptionists and the doctors are brilliant I’m always seen and looked after fantastic doctors and helpful thank u
Visited April 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 23 April 2025
Dear Lee, Thank you so much for your kind words and for taking the time to share your experience with us. We're truly delighted to hear that you’ve been well looked after by our team and that both our reception staff and doctors have made a positive impression. Your feedback means a great deal to us and will be shared with the team to keep them motivated and appreciated. Thank you once again for your support. Abbas-Ali Somji Business and Compliance Manager
-
Review titled It’s gone back to Covid times
Rated 2 stars out of 5
by Anonymous - Posted on 10 April 2025
I used the triage system which in theory is great. But I have a rash. I uploaded a picture which was quite unclear as the angle was hard to get a good picture. The dr called me and diagnosed over the phone a possible diagnosis. The dr admitted she was unsure exactly what it was over the phone. I feel for a rash or something similar you need a face to face appointment and I am unhappy a phone call was all that was given.
Visited April 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 16 April 2025
Dear Patient, Thank you for your feedback, and we're sorry to hear that you were left feeling dissatisfied with your recent experience. While our triage system is designed to make accessing care more convenient and efficient, we fully understand that certain concerns, such as skin conditions , may sometimes require a face-to-face assessment, which the triaging clinician will decide. We take all feedback seriously and continually review our processes to ensure patients receive safe and appropriate care. If you'd like to discuss your experience further or have us look into the details of your case, please feel free to submit an admin query via our online system, including your full name so a member of our team can follow up with you directly. Thank you again for taking the time to share your experience Abbas-Ali Somji Business and Compliance Manager
-
Review titled Triage
Rated 5 stars out of 5
by Lee Talbot - Posted on 07 April 2025
The new triage system works well and had the doctor call me straight away and my issue was resolved there and then
Visited April 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 16 April 2025
Dear Lee, Thank you so much for your kind feedback. We’re really glad to hear that the new triage system worked well for you and that your issue was resolved promptly over the phone. Providing quick and effective care is exactly what we aim for Abbas-Ali Somji Business and Compliance Manager
-
Review titled Fast online triage
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2025
I submitted an online triage form and was called within 20 mins asking me to come in and see the doctor
Visited April 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 16 April 2025
Dear Patient, Thank you for your positive feedback! We're so pleased to hear that your experience with our online triage system was quick and efficient. We aim to offer timely care that meets our patients’ needs, and it’s great to know you were contacted promptly and able to see a doctor the same day. Your comments are really encouraging for our team and reflect the effort we’re putting into making access to care smoother and more responsive. Abbas-Ali Somji Business and Compliance Manager
-
Review titled Was refused in swab
Rated 2 stars out of 5
by Anonymous - Posted on 20 March 2025
I went to the doctor with a suspected yeast infection and she said she couldn't do a smear because I'm 16 and without parents with me, which I think is unfounded and biased because I've had smears done before.
Visited March 2025
FAIRBROOK MEDICAL CENTRE has not yet replied.
-
Review titled Done the online Triage form and got a call to see the GP
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2025
Very good , was made to feel at ease , the only thing I would say was to be asked if I would like a chaperone, due to being seen by a male GP, does not bother me but it might for other people. He was very polite and thorough
Visited March 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 03 April 2025
Dear Patient, Thank you for your feedback! We’re glad to hear that you felt at ease and had a positive experience. We appreciate your suggestion about offering a chaperone and want to reassure you that patients can always request one. If you’d like a chaperone present during your appointment, you can mention this when submitting your triage request or ask one of our care coordinators at reception when you arrive. Abbas-Ali Somji- Business and Compliance Manager
-
Review titled I’m so disappointed
Rated 2 stars out of 5
by Andreea - Posted on 26 March 2025
I am writing to express my concern regarding the delayed appointment I have experienced and the recent refusal to carry out a Pap smear. I was informed that I am not eligible for this procedure due to my age, and I would appreciate clarification on this matter. As a patient, I value the importance of preventative care and would like to understand why age is a determining factor in this instance, especially when it concerns the early detection of potential health issues. I would be grateful for more information on the NHS guidelines related to this and any potential alternatives available to me. am writing to express my deep concern regarding the continuous delays in the tests that have been requested for my condition. For over a year now, I have been repeatedly postponed, and this ongoing delay is becoming increasingly difficult to manage. My situation is particularly urgent as I have not had a menstrual period for over eight months, which is causing me significant distress. Given the seriousness of this issue, I kindly ask for your immediate attention to ensure that the necessary tests are conducted as soon as possible. I would greatly appreciate your prompt action in addressing this matter and keeping me informed of the next steps.
Visited March 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 03 April 2025
Dear Andrea, Thank you for reaching out and sharing your concerns with us. We understand how frustrating delays in care can be, and we appreciate the opportunity to provide clarity and reassurance. Regarding your cervical screening request, NHS guidelines determine eligibility for routine smear tests, and unfortunately, we are unable to carry out a test outside of these guidelines, as the laboratory would not be able to process the sample. You can find more details on the NHS cervical screening programme here: NHS Cervical Screening Guidelines. However, we completely understand your concerns, and we encourage you to submit a Medical query on our triage, opens at 8.00am and 1.00pme to so that you can discuss your symptoms in more detail. If there are any underlying health concerns, we can explore alternative investigations to ensure you receive the appropriate care. In regard to the delays in your requested tests, we sincerely apologise for any distress this has caused. Our nurse, Becky, is happy to speak with you in person to provide more guidance and reassurance. Please add a note to your online triage, and we can get you booked in with Becky as well. (please dd your full name on triage, so we can look into this further) Thanks, Abbas-Ali Somji- Business and Compliance Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2025
I felt unwell last Monday, submitted triage at 8am. Received a phone call at 8.19am telling me I had an appointment booked for 10.30. Diagnosed with a chest infection, antibiotics prescribed and back to work. Took a couple of days off and am feeling so much better. Thanks Fairbrook
Visited March 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 03 April 2025
Dear Patient, Thank you for sharing your experience! We're so glad to hear that you received timely care through our online triage system and that you're feeling much better. Our full online triage model is designed to ensure patients get the right care as quickly as possible, and it’s great to know it worked well for you. We appreciate your feedback and wish you continued good health! Abbas-Ali Somji-Business and Compliance Manager
-
Review titled Best practice in Borehamwood
Rated 5 stars out of 5
by Andrea - Posted on 25 March 2025
I’ve had such a positive experience at Fairbrook Medical Centre. My doctor is an exceptional doctor always caring, patient, and professional. She takes the time to really listen and makes sure you feel heard and understood. Her calm and reassuring manner makes a huge difference, especially when you’re not feeling your best. I truly appreciate her dedication and the genuine care she shows during every appointment. Thank you, for being such a wonderful doctor!
Visited March 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 03 April 2025
Dear Andrea, Thank you for your kind words and for sharing your positive experience! We’re delighted to hear that you feel supported and cared for by your doctor. We’d love to pass on your appreciation directly—if you’d like to let us know the clinician’s name, you can do so by submitting an admin request via our website. Your feedback means a lot to our team, and we’re so pleased to have been able to support you. Abbas-Ali Somji- Business and Compliance Manager
-
Review titled Excellent Triage
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2025
Despite misgivings when the online triage system was introduced I have to say I am very impressed. Today's experience offered the usual excellent service. I submitted the form at 8am and, following a speedy callback, by 10am I was being seen by a delightful GP who went to a lot of trouble to explain and help resolve my symptoms.
Visited March 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 03 April 2025
Dear Patient, Thank you for your wonderful feedback! We understand that changes to the system can take some getting used to, so we truly appreciate you giving online triage a chance. It’s great to hear that you had a smooth and efficient experience, from submitting your request to being seen by a GP. We’re pleased that our team could provide the care and reassurance you needed. Your support means a lot to us! Abbas-Ali Somji- Business and Compliance Manager