FAIRBROOK MEDICAL CENTRE
4 Fairway Avenue, Borehamwood, Hertfordshire, WD6 1PRContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about FAIRBROOK MEDICAL CENTRE.
Reviews
-
Review titled Great Practice
Rated 5 stars out of 5
by Mrs Gloria. Turschwell - Posted on 20 November 2022
All the Doctors are very caring and understanding. They send you for blood tests and scans if they think it is necessary and find them very thorough . Also I find the receptionists very helpful.
Visited November 2022
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 13 December 2022
Dear Mrs Turschwell. Your thoughts and experiences about Fairbrook are gratefully received. I am so pleased we have been able to help with your blood tests and scans and that you have found our reception / care co-ordinator team to be very helpful. I will pass these onto the Fairbrook Team and especially the receptionists/care co ordinators. Thank you so much again. Michele Cain Practice Manager - Operations
-
Review titled Badly organised
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2022
I was sent a text from the surgery to make an appointment. After ringing at the correct times for a week I decided to into the surgery. The person in front of me was also complaining about not being able to get an appointment. I was told they known its busy keep trying. I was promised a call from the management two weeks ago, yes still waiting. Sort yourselves out.
Visited November 2022
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 13 December 2022
Dear patient I am sorry to hear that you have not been able to get an appointment when you rang at the correct time and that you feel we are badly organised. This is such a pity to hear especially as we are working hard to improve and achieve the highest standards of care and patient satisfaction. These last 2 weeks the demand has increased even higher with Respiratory illnesses, Covid and children's scarlet fever. I am also sorry you were promised a call from myself. I do apologise if I have missed this request. Please do contact me on fairbrook.medicalcentre@nhs.net and I can discuss this further with you. I don't have a magic wand and can't open up appointments but can listen and learn from examples and see what we can learn from our patients experiences. I look forward to hearing from you in person via the email so I can help you further. Michele Cain Practice Manager - operations