FAIRBROOK MEDICAL CENTRE
4 Fairway Avenue, Borehamwood, Hertfordshire, WD6 1PRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Triage
Rated 5 stars out of 5
by Lee Talbot - Posted on 07 April 2025
The new triage system works well and had the doctor call me straight away and my issue was resolved there and then
Visited April 2025
FAIRBROOK MEDICAL CENTRE has not yet replied.
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Review titled Was refused in swab
Rated 2 stars out of 5
by Anonymous - Posted on 20 March 2025
I went to the doctor with a suspected yeast infection and she said she couldn't do a smear because I'm 16 and without parents with me, which I think is unfounded and biased because I've had smears done before.
Visited March 2025
FAIRBROOK MEDICAL CENTRE has not yet replied.
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Review titled Done the online Triage form and got a call to see the GP
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2025
Very good , was made to feel at ease , the only thing I would say was to be asked if I would like a chaperone, due to being seen by a male GP, does not bother me but it might for other people. He was very polite and thorough
Visited March 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 03 April 2025
Dear Patient, Thank you for your feedback! We’re glad to hear that you felt at ease and had a positive experience. We appreciate your suggestion about offering a chaperone and want to reassure you that patients can always request one. If you’d like a chaperone present during your appointment, you can mention this when submitting your triage request or ask one of our care coordinators at reception when you arrive. Abbas-Ali Somji- Business and Compliance Manager
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Review titled I’m so disappointed
Rated 2 stars out of 5
by Andreea - Posted on 26 March 2025
I am writing to express my concern regarding the delayed appointment I have experienced and the recent refusal to carry out a Pap smear. I was informed that I am not eligible for this procedure due to my age, and I would appreciate clarification on this matter. As a patient, I value the importance of preventative care and would like to understand why age is a determining factor in this instance, especially when it concerns the early detection of potential health issues. I would be grateful for more information on the NHS guidelines related to this and any potential alternatives available to me. am writing to express my deep concern regarding the continuous delays in the tests that have been requested for my condition. For over a year now, I have been repeatedly postponed, and this ongoing delay is becoming increasingly difficult to manage. My situation is particularly urgent as I have not had a menstrual period for over eight months, which is causing me significant distress. Given the seriousness of this issue, I kindly ask for your immediate attention to ensure that the necessary tests are conducted as soon as possible. I would greatly appreciate your prompt action in addressing this matter and keeping me informed of the next steps.
Visited March 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 03 April 2025
Dear Andrea, Thank you for reaching out and sharing your concerns with us. We understand how frustrating delays in care can be, and we appreciate the opportunity to provide clarity and reassurance. Regarding your cervical screening request, NHS guidelines determine eligibility for routine smear tests, and unfortunately, we are unable to carry out a test outside of these guidelines, as the laboratory would not be able to process the sample. You can find more details on the NHS cervical screening programme here: NHS Cervical Screening Guidelines. However, we completely understand your concerns, and we encourage you to submit a Medical query on our triage, opens at 8.00am and 1.00pme to so that you can discuss your symptoms in more detail. If there are any underlying health concerns, we can explore alternative investigations to ensure you receive the appropriate care. In regard to the delays in your requested tests, we sincerely apologise for any distress this has caused. Our nurse, Becky, is happy to speak with you in person to provide more guidance and reassurance. Please add a note to your online triage, and we can get you booked in with Becky as well. (please dd your full name on triage, so we can look into this further) Thanks, Abbas-Ali Somji- Business and Compliance Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2025
I felt unwell last Monday, submitted triage at 8am. Received a phone call at 8.19am telling me I had an appointment booked for 10.30. Diagnosed with a chest infection, antibiotics prescribed and back to work. Took a couple of days off and am feeling so much better. Thanks Fairbrook
Visited March 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 03 April 2025
Dear Patient, Thank you for sharing your experience! We're so glad to hear that you received timely care through our online triage system and that you're feeling much better. Our full online triage model is designed to ensure patients get the right care as quickly as possible, and it’s great to know it worked well for you. We appreciate your feedback and wish you continued good health! Abbas-Ali Somji-Business and Compliance Manager
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Review titled Best practice in Borehamwood
Rated 5 stars out of 5
by Andrea - Posted on 25 March 2025
I’ve had such a positive experience at Fairbrook Medical Centre. My doctor is an exceptional doctor always caring, patient, and professional. She takes the time to really listen and makes sure you feel heard and understood. Her calm and reassuring manner makes a huge difference, especially when you’re not feeling your best. I truly appreciate her dedication and the genuine care she shows during every appointment. Thank you, for being such a wonderful doctor!
Visited March 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 03 April 2025
Dear Andrea, Thank you for your kind words and for sharing your positive experience! We’re delighted to hear that you feel supported and cared for by your doctor. We’d love to pass on your appreciation directly—if you’d like to let us know the clinician’s name, you can do so by submitting an admin request via our website. Your feedback means a lot to our team, and we’re so pleased to have been able to support you. Abbas-Ali Somji- Business and Compliance Manager
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Review titled Excellent Triage
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2025
Despite misgivings when the online triage system was introduced I have to say I am very impressed. Today's experience offered the usual excellent service. I submitted the form at 8am and, following a speedy callback, by 10am I was being seen by a delightful GP who went to a lot of trouble to explain and help resolve my symptoms.
Visited March 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 03 April 2025
Dear Patient, Thank you for your wonderful feedback! We understand that changes to the system can take some getting used to, so we truly appreciate you giving online triage a chance. It’s great to hear that you had a smooth and efficient experience, from submitting your request to being seen by a GP. We’re pleased that our team could provide the care and reassurance you needed. Your support means a lot to us! Abbas-Ali Somji- Business and Compliance Manager
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Review titled Good practice
Rated 5 stars out of 5
by David Carpenter - Posted on 28 February 2025
Happy with my service today /polite staff and helpful whilst working under pressure to the NHS cuts due to government spending
Visited February 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 03 April 2025
Dear David, Thank you for your kind words! We truly appreciate your support and understanding. Our team strives to provide the best possible care, even in challenging circumstances, and it’s wonderful to hear that you had a positive experience. Your feedback means a lot to us, and we’ll continue working hard to support our patients. Abbas-Ali Somji- Business and Compliance Manager
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Review titled Great usually
Rated 2 stars out of 5
by Anonymous - Posted on 05 February 2025
Usually I find Fairbrook medical centre absolutely excellent, but on this particular occasion I was very distressed and the doctor was very unsupportive and not at all empathetic.
Visited February 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 06 February 2025
Dear Patient I am very sorry to read your review. We do like to hear back from our patients so we can learn from all experiences. As your review is anonymous I can't contact you, so please could you go to our website, submit a new request, Admin Query and give me some more details. I will then be able to look into this further with the clinician involved. I look forward to hearing from you. Michele Cain Practice Manager - Operations
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Review titled A painful ear .....
Rated 5 stars out of 5
by Tony Jauncey - Posted on 18 February 2025
Earlier this month, I started to experience painful ears. One of the practice nurses told me that on examination, my ears were blocked and told me to make an appointment to irrigate my ears. I was given an appointment for the following week and I had my ears flushed out. The nurse was superb, I was called in to see her, on time and she was very professional and empathetic. Unfortunately, I started to experience a great deal of pain in my right ear. I completed the online triage form at 0830 in the morning and by 0900, I was contacted by one of the Practice staff, and I was offered, a face-to-face appointment for that afternoon. I saw the Doctor and she was delightful, she was very professional and caring, and she prescribed an antibiotic spray which has worked successfully. I was seen on time and I picked up my prescription at Wellswood Pharmacy within 20 minutes of my arrival at the surgery. My family and I have been with Fairbrook Medical Center for over 36 years now and we would be at no other medical practice.
Visited February 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 02 March 2025
Dear Mr Jauncey. I really appreciate your time in writing such an informative and helpful review. It will help other patients understand how the practice works together and with our local pharmacy. Our clinical and admin team really try and go that extra mile. I will have great pleasure in passing your review onto the whole team. We love hearing about our patients experiences (some good and some not so good), as we can learn from both and try and make our systems better. Thank you again, and I hope you are feeling better now. Michele Cain Practice Manager - Operations.