FAIRBROOK MEDICAL CENTRE
4 Fairway Avenue, Borehamwood, Hertfordshire, WD6 1PRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pleasantly surprised
Rated 3 stars out of 5
by Anonymous - Posted on 14 November 2024
Having been a Fairbrook patient for many years, and having mostly poor quality experiences, my heart sank when I heard about the new triage system. I had to use it much earlier than I anticipated unfortunately. Initially I had problems setting up an account and then I completed the form only to realise it cannot be submitted outside of surgery hours. I was feeling too unwell to go through the process again. However the next day after a few more hiccups I finally managed to submit the form. I was phoned within the hour and given an appointment for that afternoon. My appointment was with the Advanced Nurse Practitioner who was fantastic. She was thorough, very knowledgeable and caring. Never once was I made to feel that I was taking up too much time and I was a hypochondriac. Thank you. My advice to other patients would be to set up an account so should you need to complete the Triage Form you are ready to go and you aren't grappling with it when you are ill.
Visited November 2024
FAIRBROOK MEDICAL CENTRE has not yet replied.
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Review titled Triage form system
Rated 5 stars out of 5
by Tracy - Posted on 12 November 2024
I was really apprehensive when I found out Fairbrook was changing it’s appointment system but now having used it three times for different appointments, I am finding it easier and less frustrating than holding on the phone for someone to answer. Each time I have used the form I have been phoned back. The appointment which was urgent I was called within half hour of submitting the form and offered an appointment that day. Another time the Dr phoned me within an hour to clarify and then arranged an appointment for a Saturday morning which was more convenient for me. Most recently I was called back by a Dr and given advice over the phone which was really helpful and a prescription was sent to the chemist by the end of the call. I always make sure I put as much information as possible on the form and I could also attach a photo. I find this triage way a lot more effective and am very happy with the change.
Visited November 2024
FAIRBROOK MEDICAL CENTRE has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Geraldine Mapplebeck - Posted on 04 November 2024
I completed online form earlier today. Dr on triage contacted me. It was all dealt with so promptly Amazing thank you
Visited November 2024
FAIRBROOK MEDICAL CENTRE has not yet replied.
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Review titled Diabetic review
Rated 4 stars out of 5
by Anonymous - Posted on 09 November 2024
I had a consultation with the clinical pharmacist today about my newly diagnosed diabetes. He was very informative and reassuring and answered all of my questions. Having spoken to him I feel more positive about my condition
Visited November 2024
FAIRBROOK MEDICAL CENTRE has not yet replied.
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Review titled Kindly Efficiency
Rated 5 stars out of 5
by Ann Goddard - Posted on 17 October 2024
The organisation of the Flu/covid jabs was amazingly smooth and efficient. practice staff guided us so kindly to the right place and the procedure was painless and swift. Time taken - less than 15 minutes. Well done Fairbrook!
Visited October 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 30 October 2024
Dear Ann Our weekend Flu and Covid clinics take alot of organisation, man power and time, so to get your 5 star review means such alot. We see from 400 - 700 patients during the 4 hour morning clinc, so having you mentin that it took less than 15 minutes for you to come in and have your injections is wonderful. Special mention to our practice staff who guided you so kindly to the right place, I will pass this onto them. Thank you Ann again for your ***** 5 stars. :) Michele Cain Practice Manager
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Review titled Amazing Experience
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2024
The new way of booking appointments at Fairbrook and the subsequent service received is totally amazing. Sent the form in for a medical issue my daughter is having, along with the photos. Was called in a matter of hours, problem discussed and prescription sent. Please keep this new system as is definitely a great patient experience.
Visited October 2024
FAIRBROOK MEDICAL CENTRE has not yet replied.
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Review titled Efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2024
Completed a triage form for my son this morning at 8am. Was called back within 15 minutes and an appointment was offered at another local surgery later in the day. Lovely doctor . New system seems to be very efficient and so far no issues getting an appointment or advice.
Visited October 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 31 October 2024
Dear Patient I'd like to thank you for your feedback and giving us 5 STARs. It is wonderful to hear that our new Total Patient Triage system worked well for you, it was efficient and your son was offered an appointment in the Extended access appointments the same day. I will pass on this review to our staff as it really helps with moral. Great to hear you had a lovely doctor. Many thanks again Michele Cain Practice Manager
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Review titled Flu jab set up was great
Rated 5 stars out of 5
by David Quinn - Posted on 15 October 2024
The Sunday drop in session I attended was a great example of the GP surgery working for the community. The whole process was really smooth, I was in and out in under 5 mins with both my flu and COVID jab done. The staff were really helpful. It was set up with clear signage and they were processing people so efficiently. I though it was great and appreciated people coming to work on Sunday
Visited October 2024
FAIRBROOK MEDICAL CENTRE has not yet replied.
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Review titled Effective triage great doctor
Rated 5 stars out of 5
by Anonymous - Posted on 29 October 2024
The new system of triage worked really well today and I had an appointment within 2 hours. Thank you to the practice and the doctor!
Visited October 2024
FAIRBROOK MEDICAL CENTRE has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2024
I went for my flu jab and I did not need to wait. The welcoming team was very kind and the medical team was great.
Visited October 2024
FAIRBROOK MEDICAL CENTRE has not yet replied.