FAIRBROOK MEDICAL CENTRE
4 Fairway Avenue, Borehamwood, Hertfordshire, WD6 1PRContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about FAIRBROOK MEDICAL CENTRE.
Reviews
-
Review titled Great Practice
Rated 5 stars out of 5
by Geraldine Mapplebeck - Posted on 04 November 2024
I completed online form earlier today. Dr on triage contacted me. It was all dealt with so promptly Amazing thank you
Visited November 2024
FAIRBROOK MEDICAL CENTRE has not yet replied.
-
Review titled Kindly Efficiency
Rated 5 stars out of 5
by Ann Goddard - Posted on 17 October 2024
The organisation of the Flu/covid jabs was amazingly smooth and efficient. practice staff guided us so kindly to the right place and the procedure was painless and swift. Time taken - less than 15 minutes. Well done Fairbrook!
Visited October 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 30 October 2024
Dear Ann Our weekend Flu and Covid clinics take alot of organisation, man power and time, so to get your 5 star review means such alot. We see from 400 - 700 patients during the 4 hour morning clinc, so having you mentin that it took less than 15 minutes for you to come in and have your injections is wonderful. Special mention to our practice staff who guided you so kindly to the right place, I will pass this onto them. Thank you Ann again for your ***** 5 stars. :) Michele Cain Practice Manager
-
Review titled Amazing Experience
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2024
The new way of booking appointments at Fairbrook and the subsequent service received is totally amazing. Sent the form in for a medical issue my daughter is having, along with the photos. Was called in a matter of hours, problem discussed and prescription sent. Please keep this new system as is definitely a great patient experience.
Visited October 2024
FAIRBROOK MEDICAL CENTRE has not yet replied.
-
Review titled Efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2024
Completed a triage form for my son this morning at 8am. Was called back within 15 minutes and an appointment was offered at another local surgery later in the day. Lovely doctor . New system seems to be very efficient and so far no issues getting an appointment or advice.
Visited October 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 31 October 2024
Dear Patient I'd like to thank you for your feedback and giving us 5 STARs. It is wonderful to hear that our new Total Patient Triage system worked well for you, it was efficient and your son was offered an appointment in the Extended access appointments the same day. I will pass on this review to our staff as it really helps with moral. Great to hear you had a lovely doctor. Many thanks again Michele Cain Practice Manager
-
Review titled Flu jab set up was great
Rated 5 stars out of 5
by David Quinn - Posted on 15 October 2024
The Sunday drop in session I attended was a great example of the GP surgery working for the community. The whole process was really smooth, I was in and out in under 5 mins with both my flu and COVID jab done. The staff were really helpful. It was set up with clear signage and they were processing people so efficiently. I though it was great and appreciated people coming to work on Sunday
Visited October 2024
FAIRBROOK MEDICAL CENTRE has not yet replied.
-
Review titled Effective triage great doctor
Rated 5 stars out of 5
by Anonymous - Posted on 29 October 2024
The new system of triage worked really well today and I had an appointment within 2 hours. Thank you to the practice and the doctor!
Visited October 2024
FAIRBROOK MEDICAL CENTRE has not yet replied.
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2024
I went for my flu jab and I did not need to wait. The welcoming team was very kind and the medical team was great.
Visited October 2024
FAIRBROOK MEDICAL CENTRE has not yet replied.
-
Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 15 October 2024
Just had the Flu vacation all was great just a short wait then was seen to. Staff were helpful and approachable.
Visited October 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 30 October 2024
Dear Patient Thank you so much for your feedback. We did 3 weekend clinics this year 2024, 2 saturdays and 1 sunday (Sunday for our Jewish population, children & parents with activities and so that our staff and clinicians could still do Parkrun!). The first Saturday was very busy with more elderly and so the queue was alittle longer, (sometime got to 15 minutes) but staff were on hand to check if anyone needed to sit, help with our new triage appointment system and look out and offer patients who may need social prescriber or care referrals. So lovely that you mentioned the staff as many of them did all 3 weekends. So pleased that you came for your flu vaccination and you took the time to do this review. Many thanks Michele Cain Practice Manager
-
Review titled Fast turnaround
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2024
Amazed & impressed with the new triage system. I was contacted by phone within 10 minutes of sending a request to see a doctor with a same day appointment. I was then contacted by text within minutes to tell me a prescription had been sorted when I sent a further request a few days later.
Visited October 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 31 October 2024
Dear Patient Thank you so much for your wonderful review and giving us 5 STARS ***** :) We are so pleased with our new Total Patient Triage appointment system and are seeing great reviews and feedback from our patients. I am so pleased that you were impressed and had a fast turnaround to your triage form. Just reminding all patients who may read this review, if you are concerned in how to fill in the triage form on line or don't have access to the internet our care co ordinators can still help you over the phone fill it in. Great to hear that our communication was quick either by phone or text to you and you got an outcome either seeing a doctor on the same day or a prescription. I will be passing your review onto our whole team. Thank you again Michele Cain Practice Manager
-
Review titled New Triage service
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2024
Used the new online triage service today and found it extremely easy to use. Was called an hour later with an appointment later that day. Great service- thank you
Visited October 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 31 October 2024
Dear Patient Thank you for posting a review. Wonderful to hear how easy you found our new Total Patient Triage appointment model to use. Our Website is full of information and although some patients have worried about filling in the form, we have heard that after the first go, they feel so much more confidence. Good to hear that our communication back to you was an hour later and you felt you had great service. I do appreciate you letting us know and will be passing this feedback to our whole team. Thanks again Michele Cain Practice Manager