Falkland House Surgery
2A Falkland Road, Sheffield, South Yorkshire, S11 7PLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointment
Rated 2 stars out of 5
by Elizabeth - Posted on 27 February 2025
This GP practice could be amazing, my dads doctor is a very polite and friendly Doctor and will go above and beyond for his patients with the upmost care (in regards to my father). However, the front of house are so rude and incompetent! I know there is stigma of doctors receptionists, but these take it to a whole new level. I have heard how they speak to my dad, I also have had the unpleasant experience of having to speak to them, the tone of voice when answering the call is so unprofessional and just so rude, as I am a health care professional myself I find this unacceptable! The amount of times my dad has been harassed to contact the GP and the receptionist have no idea why he's phoning is appalling and then to have to endure the tone and the volatile responses from the front of house is just unacceptable! The doctor my dad has is absolutely amazing, however due to the receptionists it lets the whole surgery down unfortunately. I wish my dad wasn't severely ill otherwise I'd change him surgery's. All being said if you enjoy being disgustingly spoke to by receptionists this is definitely be the perfect GP.
Visited February 2025
Falkland House Surgery has not yet replied.
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Review titled Brilliant!!
Rated 5 stars out of 5
by Fran - Posted on 10 May 2023
I’ve been with Falkland House for a fair few years now, and I’ve always said how impressed I am with their service and professionalism. Yesterday reaffirmed my praise! I called in the morning and got in the queue to speak to reception, it didn’t take too long even though I was 17th in line. Arrange a call back with my Dr, who called within a couple hours. After discussing my pain, I was booked in for a walk in service X-Ray the same day and booked in for physio for Friday. I just think the whole team runs the surgery incredible well and others should take a lead from their book. I can’t recommend this place highly enough! Sometimes you just need to give credit where credits due!
Visited May 2023
Review titled Falkland House Surgery
Replied on 15 March 2024
Dear Fran Thank you for sharing your positive experience with Falkland House. We strive to provide the best possible care to all our patients and appreciate your kind words. Kind regards, Zoey Hall, Practice Manager