Falkland Surgery
Monks Lane, Newbury, Berkshire, RG14 7DFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Chris Mabbatt - Posted on 05 December 2024
Amazing service from the surgery as always, I love you guys! The First Contact Physiotherapist was great, caring, informative and through. I have Asperger's and sometimes I find it hard to process information but he explained things clearly and showed me pictures of my condition which really helped. He made a physio appointment which was greatly appreciated to try and better manage my pain. A Doctor then called me later in the day to prescribe stronger painkillers which should help and I am so grateful.
Visited December 2024
Review titled Falkland Surgery
Replied on 18 December 2024
Thank you for taking the time to write such a nice review. We are happy the experience and care was what you needed and expected. Sincerely Practice Manager
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Review titled Amazing service today
Rated 5 stars out of 5
by Sue - Posted on 27 September 2024
Submitted an E consult first thing this morning and 2 hours later I had an appointment with the nurse who was friendly and very efficient. I was examined thoroughly and felt I was listened to. Under normal circumstances I would have waited a little longer to see how my symptoms developed but as I was flying off on holiday in a few days time I felt it would be prudent to get checked out. I was prescribed antibiotics. Thank you so much for such amazing service today.
Visited September 2024
Review titled Falkland Surgery
Replied on 04 October 2024
Thank you for the kind words and taking the time to write this review. I am very glad you had such a good experience . The staff try very hard to try and help all our patients. Rgds Practice Manager
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Review titled Brilliant Doctors, bad receptionists
Rated 3 stars out of 5
by Anonymous - Posted on 27 June 2024
I have received brilliant care from all the doctors at this practice since coming out of hospital after sepsis. However the receptionists I have spoken to seem to think they know better than the doctors. I usually use their e-consult system which bypasses the receptionists, but unfortunately I had to speak to one today who was rude and abrupt. I had to hand in a sample and was told as I did it the previous night I'd have to do it again. She was very put out and rude when I explained the doctor had told me to do it and hand it in that morning for a good reason and I was just following doctors orders. I was then made to transfer it into another syringe type thing but not given any instructions how to do it. I suggest anyone wanting to speak to a doctor uses the e-consult system. The doctors are all amazing!
Visited June 2024
Review titled Falkland Surgery
Replied on 28 June 2024
Thank you for taking the time to write the review. I am sorry your experience with the PSA team member did not go well. I will bring this up in our weekly staff meeting. We do try and get the training right and make sure to treat all patient with respect and understanding. The eConsult is a very good system and we encourage patients to use it if they can as it does provide better details for the GPs to make sure they helps the patients as best as they can. We are very lucky to have such excellent clinical staff here at Falklands. Sincerely Practice Manager
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Review titled Phlebotomy
Rated 5 stars out of 5
by Lesley Schofield - Posted on 06 March 2024
Needed a blood test so booked in at Falkland surgery. I saw the phlebotomist who took my bloods with me hardly noticing. The most discomfort free blood test experience ever. Strange to say but I found the whole experience quite relaxing. Thank you all at Falklands Surgery.
Visited March 2024
Review titled Falkland Surgery
Replied on 28 June 2024
Than you for the kind comments and we are very glad the consultation went so well. Sincerely Practice Manager
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Review titled Friendly staff at the practice
Rated 4 stars out of 5
by Richard Gray - Posted on 09 February 2024
Saw my own Doctor and had very good service.Hopefully won't have to come on a regular basis. Only moan is the car park.
Visited February 2024
Review titled Falkland Surgery
Replied on 19 February 2024
Thank you for taking the time to write this kind review. I am glad you had such a positive experience. I have talked to the owners of the building about the car park a number of times, there is no money currently to amend it. I agree it is poorly designed, we did not have input, but I will keep trying to get it fixed. Practice Manager.
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Review titled Honestly best experience of the NHS in a long tirm
Rated 5 stars out of 5
by Laura Fleming - Posted on 10 January 2025
After months of trouble with our baby 10 months old - and even moving away from the previous surgery - Falkland have been so efficient and through and accommodating at getting to the bottom of our little boys tummy traumas! Couldn’t recommend them enough!
Visited January 2024
Falkland Surgery has not yet replied.
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Review titled COPD review
Rated 5 stars out of 5
by A woman’s Point of view - Posted on 18 January 2024
13 month review extremely thorough and I was listened to. Keep up the good work. It’s good to know we are not just a number but a human with feelings. All very polite, friendly and welcoming.
Visited January 2024
Review titled Falkland Surgery
Replied on 01 February 2024
Thank you for your kind words and taking the time to write the review. These are shared with the whole practice and really make a positive difference to the moral of the staff, so thank you. Practice Manager Falkland Surgery
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Review titled A good experienc
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2023
Recently registered with Falkland, after moving from another local surgery. Had difficulties with an ongoing cough, which went on for weeks. After filling in the e-consult form in the morning I was able to see a paramedic at the surgery that afternoon and a course of antibiotics prescribed shortly afterwards. Staff are all very accommodating and are under pressure with high demand on the NHS but I couldn’t fault the service I received. Thank you.
Visited September 2023
Review titled Falkland Surgery
Replied on 20 September 2023
Thank you very much for the kind words and taking the time to write the review. I will make sure the staff see this as it helps a huge amount with moral. Thank you again. Sincerely Practice Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Carol - Posted on 02 March 2023
I recently experienced a sore toe, which quite suddenly became very painful and inflammed. I took photos to illustrate the problem and sent them to the surgerey via the e-consult system - within a couple of hours I had a phone call from one of the GPs, who was able to accuarately diagnose the problem from the attached photos. An antibiotic was prescribed which I was able to collect from Wash Common Pharmacy shortly afterwards. Problem reported, diagnosed and medication administered within just a few hours. What a brilliant service - thanks Falkland.
Visited February 2023
Review titled Falkland Surgery
Replied on 03 March 2023
Thank you for writing in and glad you found the service so helpful. The GPs, patient service advisors, paramedics , pharmacists and the whole team work very hard to try and deal with issues as quickly and effectively as possible. It is really nice to see how well it worked for you in this case. Practice Manager
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Review titled Sympathetic Support and Practical Help
Rated 5 stars out of 5
by Bettine Bly - Posted on 04 February 2023
Rang Practice 2/2 am to report breathlessness; call answered within 5minutes; gave description of symptoms; was advised I would be called back; within 30minutes called back and given face-to-face appointment with GP for later that day; thorough examination and GP advised she would like me to attend RBH 'Same day Emergency Care Ward' due to COPD history; GP telephoned RBH whilst I was there and made arrangements for me to go in the following morning. GP explained likely tests and what she thought was wrong. GP recognised my name from signing off prescriptions, advised me not to worry but call 111 if symptoms worsened. Spent day in ward at RBH having many different tests. Given diagnosis, new medication, detailed letter and follow up appointment before leaving ward. I am very grateful for Patient Advisor and GP prompt action
Visited February 2023
Review titled Falkland Surgery
Replied on 01 March 2023
Dear Patient. Thank you for taking the time to post this review. I am glad our service was able to help you get the treatment you needed promptly. All the staff work very hard to try and help all our patients as best we can. I am very proud to work at Falkland as I know all the staff really care and want to help. Again thank you and these are shared with all the staff each week in the meetings. Practice Manager Falkland Surgery