Falkland Surgery
Monks Lane, Newbury, Berkshire, RG14 7DFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lack of Care
Rated 2 stars out of 5
by Anonymous - Posted on 05 January 2023
Being in pain spoke to 111 who told me to speak to my surgery within an hour. Joke. 3 hours later I had to send an e-mail whilst laying in bed in agony. This Surgery just does not give any kind of service anymore which is so sad as they used to be fantastic
Visited January 2023
Review titled Falkland Surgery
Replied on 06 January 2023
Thank you for taking the time to write your comments, I am sorry it was not to your satisfaction. 111 is not an emergency service and neither is general practice. 111 should not tell any patient that they will get a response in a hour, no practice has agreed to that SLA. We are always happy to look into any issue if a name is provided or you can contact the practice again. Falkland Surgery
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Review titled Great service
Rated 5 stars out of 5
by John - Posted on 27 January 2023
I have used e-consult a few times, most recently earlier this month when an ear problem treated by ENT at the Royal Berks more than a year ago began to give me similar problems. The surgery phoned me back the same day and I saw a registrar GP at Falkland the next morning. Ordinarily she would have treated me there and then but in view of my “ear history” decided to call ENT in Reading while I waited – they agreed to see me next day and I am now under their care again. What a service! e-consult day 1, GP appointment day 2, specialist care day 3.
Visited January 2023
Review titled Falkland Surgery
Replied on 01 March 2023
Thank you for the positive review and we are glad the service was able to help you with your issues. Practice Manager Falkland Surgery