Falkland Surgery
Monks Lane, Newbury, Berkshire, RG14 7DFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding service
Rated 5 stars out of 5
by Chris Ward - Posted on 09 October 2022
My mother in law (90) was showing signs of distress, and more confusion than usual. We would have struggled to get her to the surgery, and she would have been more distressed. No problem - doctor called in the same day, identified the likely issue and prescribed treatment, all in the same day. This is the latest example of great service from the practice, always willing to help, and with practical responses. From reception to nurses to GPs, everyone does their best to help people who are unwell.
Visited October 2022
Review titled Falkland Surgery
Replied on 06 January 2023
Thank you very much for the kind words and taking to time to write. It is much appreciated. Falkland Surgery , Practice Manager
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Review titled Eczema on face
by Justsomeone - Posted on 26 September 2022
Contacted my surgery last week about my face and neck being extremely itchy and painful due to eczema (I used to be on an ointment called dermovate, that they stopped saying I needed a review, which they haven't got back to me about). I was told that I'd get a call back later that day. The next day, I had a text waiting for me, asking for me to send pictures, to which I did, no response. It is now a week later and still no response. I called the surgery again, they checked my file saw that I had logged an econsult last week and again they said someone will contact me later that day. Just received a text message that they will give me a call me in 10 days time. This is 17 days after my initial consultation, for something that I have sent in photos and have on file for a preexisting medical condition. How is this even possible? Can barely sleep, itching till I bleed, let alone being in a customer facing position.
Visited September 2022
Provided by Care opinion
Review titled Falkland Surgery
Replied on 29 September 2022
I am sorry for the experience you have received. We hope you are getting the treatment you need. You and always ask to speak to the practice manger so they can try and help you.
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Review titled Unsatisfied patent
Rated 3 stars out of 5
by Anonymous - Posted on 23 August 2022
This is regarding telephone conversation I rang at 2.45 my husband damanged his arm bleeding asked to see practice nurse told no appointments go to A E no appointment necessary bearing in mind he is a diabetic and 88yrs only to be turned away as we did need appointment . Then to top it all I rang at dead on eight o’clock next morning and was told no appointments only emergency’s . What’s the point of ringing at dead on eight o’clock .There could not have been any appointments in the first place .
Visited August 2022
Review titled Falkland Surgery
Replied on 29 September 2022
I hope your husband in better and sorry for your experience. Please note we are not an emergency service and are not a walk in service this is at WBCH. The summer months are always the most stretched for access due to staffing shortages.
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Review titled Such Poor Service
Rated 1 star out of 5
by Elizabeth Pickard - Posted on 05 August 2022
I was seen by a Doctor outside of my Surgery and he recommended I speak to my Doctor and request to be referred to a specialist. I tried calling my surgery and they requested I book an appointment by econsult which I completed comprehensively on the 1st August 2022. They responded with their earlier appointment for the 19th August and they cannot guarantee a call with a Doctor. All I want is a referral letter…..why do I need to wait so long. The service is incredibly poor.
Visited August 2022
Review titled Falkland Surgery
Replied on 29 September 2022
All eConsults are looked at by a GP and then action taken accordingly. If it was not thought to be urgent then it can take up to 2-3 weeks.