Fallodon Way Medical Centre
13 Fallodon Way, Henleaze, Bristol, Avon, BS9 4HTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Rosemary - Posted on 08 August 2024
I have always had a great service from this practice. I know that lots of things have changed recently and I imagine these changes are as challenging for the team at the practice to adjust to as they are for patients. My experiences have still been good once I got through to speak to a person. I want to say thank you to the, for the hard work they do to help us all, keep well or get well. The recent review of my meds was by message but allowed me to comment and was actually quite efficient, whilst taking less time for everyone.
Visited August 2024
Review titled Fallodon Way Medical Centre
Replied on 09 August 2024
Dear Rosemary, Thank you very much for the wonderful feedback. We are thrilled you have had such a positive experience. Fallodon Way Management Team
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Review titled Overall good practice
Rated 5 stars out of 5
by Peter Mossman - Posted on 12 August 2024
I had pre booked a face to face GP appt whilst abroad. The day we arrived back he sent me to A&E to investigate my back issue and I was admitted there and then Treatment for my cancer started within 4 days ! One hiccup, my blood thinners were paused in case surgery was necessary but your pharmacist cancelled my repeat order and I had to persist to get it re-instated. GP rang me in my hospital bed on Monday next and I am now home having a call this morning from your care co-irdinator, excellent all round, thank you. One negative, please review,shorten the telephone 'greeting'; we appreciate your are busy stretched but listening for minutes each time we ring you is onerous and needs to change 😥
Visited August 2024
Review titled Fallodon Way Medical Centre
Replied on 13 August 2024
Dear Peter, Thank you so much for your review, we appreciate all feedback. We are pleased you have been responded to so promptly. I do hope you prescription for blood thinners has been addressed. We review our telephone system on a regular basis. We will take into account what you have said regarding our welcome message and thank you for feedback on this. Fallodon Way Management Team
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Review titled Difficult and distressing
Rated 2 stars out of 5
by Anonymous - Posted on 29 August 2024
Ive been a patient with Fallodan Way since 2006 and over the years have felt well cared for and had confidence that if I need them they are there for me. However over the past few years this confidence has been completely eroded and today I’ve left Fallodan Way and registered with another GP surgery that has an outstanding cqc rating. It all started in August 2022 when I became unwell and really needed my GP surgery to be there for me. Unfortunately it started with the constant battle to get an appointment - it seemed that it depended on who answered the phone whether you got an appt or not. Then the pharmacy team recommended an over the counter medicine that was totally inappropriate for my needs and I’m sure it contributed to making my symptoms worse. The pharmacy team on 2 occasions cancelled medication I had on repeat prescription without informing me causing me a lot of distress. raised with them and was met with a very defensive response. I was so unwell that I went to my parents for 3 months and I temporarily registered with their GP surgery - the contrast was stark. I was taken seriously., and treated with care, respect and kindness. I had some tests done there and when I returned to Bristol I left the test results at Fallodan Way reception in an envelop marked for the GPs attention. A month later I found out that these never reached the Gp, or where put onto my records but rather were lost which resulted in an afternoon of searching by the reception team to find. On another occasion I phoned to find out about a hospital referral, and when the person checked my record she said ‘oh they are looking after you very well, aren’t they’ in a sarcastic disdainful tone. On another occasion when I challenged the receptionist about the inconsistencies applying their appointment policy she replied with’ well if you don’t like it you can go elsewhere’. On another occasion I got a call from someone trying to change an appt with one of the GPs that I didn’t have - it turned out the appointment was with another patient. Overall I found the interactions with Fallodan Way to be combative, distainful, incompetent and frenzied, and most importantly that my GP surgery didn’t care about my health or well being. Thankfully I recovered and haven’t had any interaction with Fallodan Way since about February 2023 however I’ve lived with the constant worry that when I need a GP again I will have to deal with the same battles and attitude. Then this week I needed to make a routine non urgent appointment with the GP, and assuming that surely Fallodan Way would’ve sorted out their issues and it’ll go smoothly, I called up to make a non urgent routine appointment to be met with the same response ‘there are no appintments call back tomorrow’ in the same combative tone. It is not possible to book online. I have tried to complain about all of this to Fallodan Way but they just don’t make this process easy and hence why I’ve put this review on here.
Visited August 2024
Review titled Fallodon Way Medical Centre
Replied on 29 August 2024
We are sorry that you feel you have not received the high standard of care we strive to achieve. Please be assured we take all feedback seriously, aiming to learn from them. However, we are unable to help with your complaint or comment on individual care received in this way. We would like to be able to follow up on your points therefore please could I ask that you follow this link: Contact Us Form (fwmc.org.uk), in order to submit your details which will be dealt with by our Clinical Complaints Lead. I am unsure what process you tried to use previously but hopefully this will be of more help and we can investigate this further. Fallodon Way Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Nina - Posted on 05 July 2024
Very helpful, friendly, patient staff on reception. On the phone, once I get through, the receptionists again try and do their best to respond to my request. Occasionally in the past I have been irritated because something hasn’t worked as it should, and occasionally I have have seen their tiredness or frustration. On both sides these are rare but totally understandable responses, and never has anyone behaved inappropriately. Almost all the time all the time they do a great job, which is impressive considering however stretched the system is. I have the same experience with the nurses and doctors. All the doctors I have come across have never made me feel rushed or a ‘time waster’ during a consultation, they have responded promptly to follow on referrals, given sound advice, been clear about waiting times and other options. They have rung me when they say and been both informative and appropriately decisive. Whether face to face or on the phone I have felt listened to. I rate this practice very highly, and very much appreciate the service I receive. I can only compare my experience with that of friends and family, and both my husband and I feel very relived with the choice we made when our previous practice closed
Visited July 2024
Review titled Fallodon Way Medical Centre
Replied on 05 July 2024
Good afternoon, Thank you so much for your feedback and kind words. We strive to be as good as we can possibly be and we are delighted you and your husband are happy with your practice. Kind regards, Management Team Fallodon Way Medical Centre
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Review titled Good practice
Rated 5 stars out of 5
by Tessa Taylor - Posted on 14 June 2024
As always I have had excellent help from my very kind doctor. For my current problem I have follow on check ups over two appointments before coming in again for results. Plus details have been sent for a site which will be helpful to me.
Visited June 2024
Review titled Fallodon Way Medical Centre
Replied on 18 June 2024
Good afternoon Tessa, Thank you very much for your kind words and positive feedback. We appreciate you taking the time to write this. I do hope you are feeling better. Kind regards, Fallodon Way Management Team
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Review titled Great service
Rated 5 stars out of 5
by Mr Gordon watts - Posted on 05 June 2024
Had excellent service from receptionist and the dr for removing a tick head from my arm so promptly the same day many thanks
Visited June 2024
Review titled Fallodon Way Medical Centre
Replied on 05 June 2024
Good afternoon Mr Watts. Thank you so much for your lovely comment. We are glad you were seen promptly and we do hope you are feeling better. Fallodon Way Medical Centre Management
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Review titled Brilliant service
Rated 5 stars out of 5
by Sarah - Posted on 05 August 2024
Feel so lucky to be a patient at this practice. They are always helpful and see you as quickly as possible, especially children. Particular mention to the fab reception team who are great at finding appointments and always helpful and the doctors (who I'm not allowed to name in this review). I've recently had a blood test as I was feeling tired all the time and the doctor I spoke to arranged this quickly and I was tested for many things, not just low iron. Also saw my daughter and son quickly when they needed medical appointments.
Visited June 2024
Review titled Fallodon Way Medical Centre
Replied on 06 August 2024
Dear Sarah, Thank you very much for your feedback. It is so rewarding when we hear of our patient's positive experiences. Best wishes, Fallodon Way Management Team
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Review titled Supportive care in a difficult time
Rated 5 stars out of 5
by Pam Fisher - Posted on 10 May 2024
Following a diagnosis of meningioma, in my appointments with the doctor, I have been treated with wisdom and empathy. Her advice and skills have been of immense value and have made a big contribution to my ongoing ability to self manage and keep my balance whilst awaiting surgery.
Visited May 2024
Review titled Fallodon Way Medical Centre
Replied on 13 May 2024
Good morning, Thank you for your review, we really appreciate all the feedback we receive. We are so pleased you are happy with the treatment you have received. All the best for your upcoming surgery. Management team Fallodon Way Medical Centre
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Review titled Brilliant patient care
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2024
I was allocated a GP who I had not ‘seen’ before. She was very understanding of my situation and, as well as providing me with a sick note, was a great listener and voice of reason which was very important when I was doubting myself. She also gave great direction for more help from the wider NHS (which was also very good). Many thanks Fallodon Way Medical Centre
Visited March 2024
Review titled Fallodon Way Medical Centre
Replied on 19 April 2024
Thank you so much for your comments. We are so pleased you received the care we strive to provide. Fallodon Way Management Team
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Review titled Above and beyond
Rated 5 stars out of 5
by Gwen Barton - Posted on 23 December 2023
Made a mistake on re ordering my medication - navigator kind and helpful.Prescription sent to chosen pharmacy and I had my tablets within 24 hours . I have always found compassion and top quality care from all the team - outstanding.
Visited December 2023
Review titled Fallodon Way Medical Centre
Replied on 27 December 2023
Dear Gwen, Thank you for your kind words and positive feedback. We are glad you got your tablets and it was resolved quickly. Fallodon Way Medical Centre Management Team