Falmouth Road Group Practice
78 Falmouth Road, London, Greater London, SE1 4JWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Top Tier Surgery - hugely grateful
Rated 5 stars out of 5
by Miss PPM - Posted on 15 August 2023
I had just transferred to this practice from my old borough & needed important medication but a “shared care agreement” process (something like that) needed to first be sorted. The lady from the surgery contacted my previous doctor and set the process in motion within hours. And was able to get me 1 month of my medication so that I don’t suffer while waiting. I cannot begin to express how immensely grateful I am. I had to take the afternoon off work today because I was struggling without my medication , and to be able to be resolved so quickly (I was anticipating a very difficult week ahead), is just amazing. Thank you thank you thank you for the care, the professionalism, professional way you explained the process and the potential outcomes and factors affecting them to me - I was able to have realistic expectations (which were then beyond exceeded) ; also thank you for getting back to me as soon as things were sorted (literally the same day). Your efforts have made a big difference to me, more than you’d know
Visited August 2023
Review titled Falmouth Road Group Practice
Replied on 18 January 2024
Dear Miss PPM, Thank you for sharing your positive experience with us. We are truly grateful for your kind words and pleased to have been able to assist you promptly during this transitional period. Ensuring our patients receive the necessary care and medication is a top priority, and I'm delighted to hear that our team could promptly initiate the shared care agreement process, contact your previous doctor, and provide you with a one-month supply of your medication. Your well-being is of the utmost importance to us. Your appreciation for our care, professionalism, and clear communication means a lot to our team. We understand the impact that medication has on your daily life, and we are here to support you every step of the way. If there's anything more we can do for you or if you have further feedback, please feel free to reach out. Thank you for entrusting us with your healthcare, and we look forward to continuing to provide excellent service. Kind Regards, Justyna Lisiecka Practice Manager
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2023
1) The surgery requires everyone to use the doctor iq app for online consultations. They don't provide a way to make an appointment through the app. When you try to call and make an appointment, they ask you to first do the online consultation. 2) The online consultation is essentially filling up a big form on a very badly designed mobile app. The app keeps crashing, it deletes data, and doesn't provide a simple way to request for an appointment or treatment. 3) The staff keep marking online consultations as 'processed' despite no outcomes: no further appointment, no medication. In order to follow up you've to start all over again with another online consultation 4) The staff do not try very much to contact you. They gave me one missed call when I was working and then provided no further means to followup. Now I'm having to fill up another online consultation again, and hope they care enough to help me, rather than simply ignoring my request.
Visited July 2023
Review titled Falmouth Road Group Practice
Replied on 18 January 2024
Dear Patient, I appreciate you sharing your concerns regarding your experience with our services. Your feedback is essential, and I want to assure you that we take your comments seriously. I am genuinely concerned about the issues you have encountered and would like to investigate them further to ensure we address each of your concerns. Please, at a suitable time, contact me directly at 0207 407 4101 or let me know a suitable time for a call. Your insights are invaluable, and I am committed to resolving these issues to improve our services. Thank you for bringing this to our attention, and I look forward to discussing this with you soon. Kind Regards, Justyna Lisiecka Practice Manager
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Review titled Great practice
Rated 4 stars out of 5
by Katrina Soja - Posted on 05 June 2023
I've been with this practice for years and sometimes there are failings as it is always the case, however, the practice has bounced back strongly from the pandemic mayhem. It is now organised, the reception staff are amazing and have endless reserves of patience, all my appointments are on time like never before and medical staff are just so helpful, efficient and a joy to come to. Thank you so much, Everyone! It's great to have a service that one can rely on
Visited June 2023
Review titled Falmouth Road Group Practice
Replied on 28 June 2023
Dear Katarina, Thank you for leaving such a lovely review. Its always lovely to hear feedback from our patients. Kind regards, Michaela O'Reilly Assistant Practice Manager
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Review titled Very poor service
Rated 1 star out of 5
by Lorna - Posted on 11 May 2023
Absolutely disgusted the service my mum received today! She has been going to this doctors for 58 years and was treated appallingly! She phoned in advance to see if it was possible to have a form signed and who ever was on the phone said "yes! No appointment needed" We arrived spoke to a receptionist and she said I need to ask my manager. She walked off with the letter showed her manager come back and said 'sorry she said no. You need to sign it infront of us" showed bank card as proof off signature. The receptionist went back again to the manager , she said no. This happened back an forth a number of times. The "manager" did not even have the decency to come out herself and speak to us but getting the receptionist to her dirty work for her! Very poor leadership!!!
Visited May 2023
Review titled Falmouth Road Group Practice
Replied on 28 June 2023
Dear Lorna, Thank you for taking the time to leave us a review. I am sorry to hear that you and your mother have not received a good experience when contacting the practice. I am keen to discuss this with your further, please contact the surgery on 0207 407 4101 and myself or Justyna Lisiecka Practice Manager will be happy to speak with you. Kind regards, Michaela O'Reilly Assistant Practice Manager
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Review titled Too busy
Rated 3 stars out of 5
by Anonymous - Posted on 04 April 2023
Overall, I am satisfied about the surgery. I found difficult to be seen or just been advised recently. This morning at 9.15am I tried to use the app to have advices and it is already closed because they have already reached their daily maximum capacity. At 9.20am!!! Not acceptable in my personale opinion.
Visited April 2023
Review titled Falmouth Road Group Practice
Replied on 28 June 2023
Dear Patient, Thank you for your feedback. We value all feedback provided to us by our patients and I am sorry to hear you had some difficulty getting an appointment with us. I would be keen to discuss this further with you. Please contact the surgery on 0207 407 4101 to speak to myself or Justyna Lisiecka, Practice Manager. Kind regards, Michaela O'Reilly Assistant Practice Manager
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Review titled God awful reception staff
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2023
Someone needs to serriously sort out the reception staff. Being new to London, I signed up to the practice closest to me and I cannot express how unhelpful, rude and unknowledgeable the staff on reception are. Tried calling multiple times and the only reply you get is “you have to call back at 8 am in the morning”. Literally that is the only thing they know how to say it seems despite not wanting to book an appointment. Ridiculous!
Visited March 2023
Review titled Falmouth Road Group Practice
Replied on 02 March 2023
Dear Patient, Thank you for taking the time to leave us your feedback. We are sorry that you have had a negative experience with our practice. We understand that you are unsatisfied with our appointment booking system. All of our Practice Receptionists have been instructed and trained on our appointment protocol and due to demand we are currently were operating a same day appointment system. All patients requesting an appointment are advised to either call or visit the surgery Monday to Friday from 8am. We understand this is not suitable for all of our patients, therefore we also offer same day access via our surgery app Dr. iQ, which is open from 7am Monday to Friday. We are able to schedule routine appointments in advance for follow ups or to discuss results; however, there may be a short wait for these appointments. Patients who do not wish to wait are advised to contact the surgery from 8am, Monday to Friday to arrange a telephone appointment on the day, or alternatively to complete an online consultation via our surgery app Dr. iQ. We are currently in the process of offering more pre-bookable appointments that can be either face-to-face or telephone appointments based on the patient’s preference. We are reviewing this regularly ensuring our appointment process meets the needs of our patients. If you would like to discuss this further please contact our Assistant Practice Manager at the surgery, Michaela O'Reilly or Practice Manager Justyna Lisiecka on 0207 407 4101. Kind Regards, Michaela O'Reilly Assistant Practice Manager
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Review titled If possible avoid registering at this practice
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2023
Never able to get an appointment, staff including clinical members, are down right rude, and when you can get an appointment, they are often cancelled and impossible to re-book! After weeks of trying to book a smear test, I finally got an appointment, only for it to be cancelled!! Awful GP practice - would not recommend to anyone!
Visited March 2023
Review titled Falmouth Road Group Practice
Replied on 28 June 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a negative experience with us. This is not the kind of experience we would like our patients to have. I would be keen to discuss this further with you. Please contact the surgery on 0207 407 4101. Kind regards, Michaela O'Reilly Assistant Practice Manager
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Review titled Terrible practice
Rated 1 star out of 5
by Valentina - Posted on 04 April 2023
I am 9 months pregnant. In the last 3 months I have been in touch with the GP to order medications that have been prescribed to me by the doctor at the hospital. All the three times, 1) it took ages for have them taking the request (first you have to fo through the app, then you have to call, then they ask you to send an email!) 2) all the three times he medication was sent to the pharmacy and no one cared to let me know - even if they say "we will email you/call you". This last time hasvebeen 2 weeks I was waiting for something I needed, and they simply didn't care. I had to chase them up and they just said "uh, is at the pharmacy already". This is not wat a GP surgery should be like, and I believe someone should go and check on them, because is not ok to treat people like this.
Visited March 2023
Review titled Falmouth Road Group Practice
Replied on 28 June 2023
Dear Patient, Thank you for taking the time to leave feedback about the service you have received from Falmouth Road Surgery. We are so sorry you have had a negative experience. We would be keen to discuss your experience and get a bit more information so that we can learn from this for the future. Please contact myself at the surgery on 0207 407 4101 to discuss further. Kind Regards, Michaela O'Reilly Assistant Practice Manager
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Review titled Quick and easy
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2023
Just had my first contact with the clinic - I only needed a routine monitoring blood test updated so a phone consult was all I was after. The reception were friendly and the doctor called back within 30min - all sorted a few minutes later. I had been apprehensive about my first contact with the NHS in general given what you hear in the news, but so far so good!
Visited March 2023
Review titled Falmouth Road Group Practice
Replied on 28 June 2023
Dear Patient, Thank you for leaving such a lovely review. We really value the feedback from our patients and are glad to hear about positive experiences. Kind regards Michaela O'Reilly Assistant Practice Manager
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Review titled Efficient, great practice
Rated 5 stars out of 5
by Tabitha - Posted on 09 March 2023
I was seen in person within a few hours of submitting an online consultation & it was a very helpful, thorough appointment. This is my experience every time I need to see the GP here! I also appreciate the friendly, helpful reception staff who were able to give me all the forms and information I needed. Thank you for all you do.
Visited March 2023
Review titled Falmouth Road Group Practice
Replied on 28 June 2023
Dear Tabitha, Thank you for leaving us a lovely 5 Star Review! We value all feedback at our practice. Kind regards, Michaela O'Reilly Assistant Practice Manager