Falmouth Road Group Practice
78 Falmouth Road, London, Greater London, SE1 4JWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor practice
Rated 1 star out of 5
by Mohith Khan - Posted on 18 January 2024
To whom it may concern early December. My cholesterol tablets run out so I’ve got told to get a blood test done my blood test waiting for the results to come through over a week. Nothing come through so went to reception. Ask the girl regarding of my blood test she said nothing has come through so that means everything is okay. Ask her does that mean that I don’t need to take my cholesteryl tablets no more she said yes it’s okay I don’t need to take no cholesteryl tablets so today I went to the chemist to pick up my other medicine, the girl at the chemist. She said she has more medicine for me I was thinking what could this be then she said it’s my cholesteryl tablets I was told by the receptionist at the g.p that I don’t need the cholesteryl tablets no more and the cholesterol tablets has been at the chemist from December. I believe this is very very unprofessional as I’ve been going out from December till now without any cholesteryl tablets. if you can, please get back to me regarding of this matter I believe your receptionist needs more training regarding of this matter, as it’s been over one month without any cholesteryl tablets. As you know cholesterol can give you a stroke or heart attack. I would like someone to get back to me to make sure this does not happen to me again
Visited January 2024
Review titled Falmouth Road Group Practice
Replied on 20 June 2024
Dear Mohith, Thank you for your detailed feedback and for bringing this serious matter to our attention. We apologise for the distress and inconvenience you’ve experienced. Due to confidentiality reasons, we are unable to address your review in detail here. However, we take your concerns very seriously. It is crucial that we ensure our patients receive accurate information and appropriate care. If you have any further concerns that have not been addressed yet please do not hesitate to contact me on 0207 407 4101 to discuss them. Kind Regards, Justyna Lisiecka Practice Manager
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Review titled Impossible to book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
Impossible to get an appointment. Dr iq is always 90% closed. I don't this surgery is offering any kind of GP service. A same day appointment service may suit you but it is entitled inaccessible to your customers.
Visited November 2023
Review titled Falmouth Road Group Practice
Replied on 20 June 2024
Dear Patient, Thank you for your feedback. We apologise for the difficulties you’ve experienced in booking an appointment with Dr. IQ. We understand how important it is to have timely access to medical services. I’m pleased to inform you that we have updated our appointment booking protocol as of January 2024. We now offer same-day appointments, Dr. IQ online consultations, as well as routine appointments that can be booked in advance. These changes are part of our ongoing efforts to make our services more accessible and convenient for our patients. If you need assistance with booking an appointment, please don't hesitate to contact our reception team directly on 0207 407 4101. We are here to help and will do our best to accommodate your needs. Thank you for bringing this to our attention. Your feedback is invaluable as we strive to improve our services. Best regards, Justyna Lisiecka Practice Manager
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Review titled Top Tier Surgery - hugely grateful
Rated 5 stars out of 5
by Miss PPM - Posted on 15 August 2023
I had just transferred to this practice from my old borough & needed important medication but a “shared care agreement” process (something like that) needed to first be sorted. The lady from the surgery contacted my previous doctor and set the process in motion within hours. And was able to get me 1 month of my medication so that I don’t suffer while waiting. I cannot begin to express how immensely grateful I am. I had to take the afternoon off work today because I was struggling without my medication , and to be able to be resolved so quickly (I was anticipating a very difficult week ahead), is just amazing. Thank you thank you thank you for the care, the professionalism, professional way you explained the process and the potential outcomes and factors affecting them to me - I was able to have realistic expectations (which were then beyond exceeded) ; also thank you for getting back to me as soon as things were sorted (literally the same day). Your efforts have made a big difference to me, more than you’d know
Visited August 2023
Review titled Falmouth Road Group Practice
Replied on 18 January 2024
Dear Miss PPM, Thank you for sharing your positive experience with us. We are truly grateful for your kind words and pleased to have been able to assist you promptly during this transitional period. Ensuring our patients receive the necessary care and medication is a top priority, and I'm delighted to hear that our team could promptly initiate the shared care agreement process, contact your previous doctor, and provide you with a one-month supply of your medication. Your well-being is of the utmost importance to us. Your appreciation for our care, professionalism, and clear communication means a lot to our team. We understand the impact that medication has on your daily life, and we are here to support you every step of the way. If there's anything more we can do for you or if you have further feedback, please feel free to reach out. Thank you for entrusting us with your healthcare, and we look forward to continuing to provide excellent service. Kind Regards, Justyna Lisiecka Practice Manager
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2023
1) The surgery requires everyone to use the doctor iq app for online consultations. They don't provide a way to make an appointment through the app. When you try to call and make an appointment, they ask you to first do the online consultation. 2) The online consultation is essentially filling up a big form on a very badly designed mobile app. The app keeps crashing, it deletes data, and doesn't provide a simple way to request for an appointment or treatment. 3) The staff keep marking online consultations as 'processed' despite no outcomes: no further appointment, no medication. In order to follow up you've to start all over again with another online consultation 4) The staff do not try very much to contact you. They gave me one missed call when I was working and then provided no further means to followup. Now I'm having to fill up another online consultation again, and hope they care enough to help me, rather than simply ignoring my request.
Visited July 2023
Review titled Falmouth Road Group Practice
Replied on 18 January 2024
Dear Patient, I appreciate you sharing your concerns regarding your experience with our services. Your feedback is essential, and I want to assure you that we take your comments seriously. I am genuinely concerned about the issues you have encountered and would like to investigate them further to ensure we address each of your concerns. Please, at a suitable time, contact me directly at 0207 407 4101 or let me know a suitable time for a call. Your insights are invaluable, and I am committed to resolving these issues to improve our services. Thank you for bringing this to our attention, and I look forward to discussing this with you soon. Kind Regards, Justyna Lisiecka Practice Manager
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Review titled Great practice
Rated 4 stars out of 5
by Katrina Soja - Posted on 05 June 2023
I've been with this practice for years and sometimes there are failings as it is always the case, however, the practice has bounced back strongly from the pandemic mayhem. It is now organised, the reception staff are amazing and have endless reserves of patience, all my appointments are on time like never before and medical staff are just so helpful, efficient and a joy to come to. Thank you so much, Everyone! It's great to have a service that one can rely on
Visited June 2023
Review titled Falmouth Road Group Practice
Replied on 28 June 2023
Dear Katarina, Thank you for leaving such a lovely review. Its always lovely to hear feedback from our patients. Kind regards, Michaela O'Reilly Assistant Practice Manager
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Review titled Very poor service
Rated 1 star out of 5
by Lorna - Posted on 11 May 2023
Absolutely disgusted the service my mum received today! She has been going to this doctors for 58 years and was treated appallingly! She phoned in advance to see if it was possible to have a form signed and who ever was on the phone said "yes! No appointment needed" We arrived spoke to a receptionist and she said I need to ask my manager. She walked off with the letter showed her manager come back and said 'sorry she said no. You need to sign it infront of us" showed bank card as proof off signature. The receptionist went back again to the manager , she said no. This happened back an forth a number of times. The "manager" did not even have the decency to come out herself and speak to us but getting the receptionist to her dirty work for her! Very poor leadership!!!
Visited May 2023
Review titled Falmouth Road Group Practice
Replied on 28 June 2023
Dear Lorna, Thank you for taking the time to leave us a review. I am sorry to hear that you and your mother have not received a good experience when contacting the practice. I am keen to discuss this with your further, please contact the surgery on 0207 407 4101 and myself or Justyna Lisiecka Practice Manager will be happy to speak with you. Kind regards, Michaela O'Reilly Assistant Practice Manager
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Review titled Too busy
Rated 3 stars out of 5
by Anonymous - Posted on 04 April 2023
Overall, I am satisfied about the surgery. I found difficult to be seen or just been advised recently. This morning at 9.15am I tried to use the app to have advices and it is already closed because they have already reached their daily maximum capacity. At 9.20am!!! Not acceptable in my personale opinion.
Visited April 2023
Review titled Falmouth Road Group Practice
Replied on 28 June 2023
Dear Patient, Thank you for your feedback. We value all feedback provided to us by our patients and I am sorry to hear you had some difficulty getting an appointment with us. I would be keen to discuss this further with you. Please contact the surgery on 0207 407 4101 to speak to myself or Justyna Lisiecka, Practice Manager. Kind regards, Michaela O'Reilly Assistant Practice Manager